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A Better Way Wholesale Autos

Naugatuck, CT

2.3
995 Reviews
A Better Way Wholesale Autos is a family owned and operated dealership located in Naugatuck, CT. Since 1999, we have provided top quality pre-owned vehicles at wholesale prices and superior customer service. We have grown to stock over 500 hand-picked cars, trucks and SUV's all priced thousands below current market value. Over 25,000 vehicles sold! We offer a variety of financing and extended warranty options for all credit tiers and budgets. With long-standing relationships with a lengthy list of national banks, credit unions and finance companies, our extremely high sales volume benefits you as we can provide desirable financing options that most used car dealers can't! We are a certified NAPA AutoCare Center, with ASE Certified Technicians, servicing all makes and models - foreign and domestic. Each of our vehicles undergoes a rigorous pre-delivery safety inspection to ensure it will be worry-free from the moment you pick it up. We also provide all levels of mechanical repair service on-site. From oil changes to engine and electrical issues, our experienced technicians will get your vehicle back to perfect working condition. Behind the scenes, we put many hours of work into purchasing 100+ new vehicles every week and assuring each one is priced to offer the best value available to the consumer. We take the guess-work out of your shopping experience and we can confidently say that we offer the lowest haggle-free prices and the largest selection you'll find. A Better Way Wholesale Autos regularly donates to various charities and local organizations including the Jessica Robinson Foundation, St. Jude Children's Hospital, local schools and police unions. We believe in giving back to the community that has helped us grow to become the state's highest volume pre-owned auto dealer. Visit us at 49 Raytkwich Rd. Naugatuck, CT, or call us at 203-720-5600 (866-494-2018 toll-free). We are conveniently located just minutes from Route 84 and Route 8.
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49 Raytkwich Rd

Naugatuck, CT

06770

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Showing 995 reviews

August 26, 2021

Save your time and money, don’t go here. It’s such a hassle dealing with these people. More

by jr1204jli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnny Monell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Regan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Thery Sanon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Steeve Francois
2.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ciocca
2.0
This rating includes all reviews, with more weight given to recent reviews.
J Gorb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanya
Sep 12, 2021 -

A Better Way Wholesale Autos responded

Thank you for getting back to us with your contact information. A representative from our dealership will be in touch with you soon. Again we apologize that your visit wasn't up to our standards.

August 25, 2021

Beware of this dealership...things to do before driving a car off the lot. 1. Pull your own carfax report. 2. Have a certified mechanic examine the car prior to purchasing. 3. They will try to prolong the de More

by Need a lawyer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnny Monell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Regan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thery Sanon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steeve Francois
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ciocca
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2021 -

A Better Way Wholesale Autos responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 23, 2021

Wasted a whole day filling out paper work and giving deposit only to be called an hour later to say car had been sold previous day! What xxxxing idiots! More

by Weenmaimai
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnny Monell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Regan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thery Sanon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steeve Francois
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ciocca
1.0
This rating includes all reviews, with more weight given to recent reviews.
J Gorb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

A Better Way Wholesale Autos responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time.

August 18, 2021

Why aren't this these guy's in jail ? make you wait 2+ hours and then rush you though the payment , HELLO BBB !!! V. BAD More

by mcresources
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Ciocca
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

A Better Way Wholesale Autos responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 17, 2021

Purchased a 2013 Mercedes S550 from Paul Ciocca. Overall not a bad experience, Paul seemed like a stand up hard working guy and kept me in the loop until pick up was ready. Only 2 stars because the car nee More

by Nick M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Ciocca
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

A Better Way Wholesale Autos responded

We're sorry that you didn't have a completely satisfying visit and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.

Sep 04, 2021 -

Nick M responded

Guys really?! Your public response is actually comical to which I am now dubbing it "OPERATION POSITIVE IMAGE". We went back and forth on 8/21 through DealerRater private message to which you never replied or made any attempt to make good on the inferior parts and faulty workmanship only to post this public response on the morning of the start of Labor Day weekend. I was actually shocked when I received the response above in email this morning but since readers have no idea what I am referring to, let me post our private messages, to which you never responded, below: A Better Way Wholesale Autos responded PRIVATELY on 8/21/21 9:15 AM Nick, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out to you. Nick M responded PRIVATELY on 8/24/21 10:27 PM Thank you for your response however, contact is not necessary as I proactively corrected the issues at my own expense. I own my company and have posters to remind my employees the importance of doing the job right the first time. Three posters which immediately come to mind are "If you don't have time to do it right the first time, how will you have time the second time" - "You never get a second chance to make a first impression" - "Your actions speak louder than your words" We live by these sayings every day in our business and offer the best services using only the highest quality products for our customers. The fact that your company used the cheapest quality brakes money could buy is upsetting especially given the fact that the two times I was at your location, the Danbury Mercedes Benz van was on site delivering OEM parts. I wrongfully assumed this was a good sign and had no concerns whatsoever that OEM parts would be installed on the vehicle I purchased from ABW Auto, I was wrong. The photos posted on Yelp show the quality of parts buyers may receive when having their vehicle serviced at ABW Auto. With regard to the pads being installed upside down, maybe the tech was having a bad day or overwhelmed, no one is perfect but ordering cheap parts to keep margins as high as possible, that's where you lost me. It's a shame because had high quality OEM parts been installed this would have been a 4 star transaction. I'd be more than happy to change my rating if you would like to refund the $620.55 it cost to replace the front brakes however, it's not necessary as I am fortunate enough in life where I can afford it, sometimes it’s just principle and a matter of doing the right thing.

August 16, 2021

Most horrible & unprofessional dealership i have every dealt with ! They sold me a lemon car, that had a engine that didn’t work, no antifreeze in the car, back up camera doesn’t work and the engine had f More

by Kia
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emmanuel
Sep 03, 2021 -

A Better Way Wholesale Autos responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 16, 2021

On February 23 of 2021, I purchased a 2013 Chrysler 200 from A Better Way for $12,000(MSRP $4,000-$6,000). Two days later, my Chrysler(which passed “A Better Way’s 12-Point Safety Inspection”) stalled out More

by Theodore
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Regan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

A Better Way Wholesale Autos responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Theodore. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Dec 08, 2021 -

Theodore responded

Exclaiming that you're "dissapointed that my visit didn't measure up" indicates that either this is a silly, generic, copy&paste PR reponse, OR you don't really care to address the magnitude of consequences that I am facing as a result of purchasing a vehicle from ABW. Being a commuter student, this has made my life quite difficult, fixing car issues every other week $$$. You already have the whole story...It's all right there in the review. What exactly is the intention behind this response?

June 22, 2021

Looking for a Car is sometime difficult, but thank god for the internet. I found several cars online that I liked and ABW. My girlfriend and I went to see two infinti cars, but when I arrived I was tol More

by trackcoach800
Recommend Dealer
No
Employees Worked With
Dan Regan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

A Better Way Wholesale Autos responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 17, 2021

HORRIBLE place. I bought one 2 weeks later transmission went now its been 3 weeks and still don't have the car back. Nothing but hassle. Every time I call get a different answer. Can not get a straight ans More

by matt.k2662
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tonya
Jul 04, 2021 -

A Better Way Wholesale Autos responded

Hello Matt, We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

April 26, 2021

the worst experience I ever had with a sales man.Paul Ciocca. I put a down payment on a car of nearly 2000.00. Than I had to get proof oF income so I could purchase the car and finance it. PAUL Lied to m More

by JOEARPI
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Ciocca
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

JOEARPI responded

to whom it may concern, just wanted you to know I put all most 2000.00 down on a jeep. I was going to finance the rest threw as bank. Unfortunately your sales man Paul sold my jeep to someone else. I feel I was lied to and made a fool of. this was such a let down considering I bought other cars from your company before. just wanted you to know you lost a very good customer. io will be contacting the better business bureau about this matter. he did say he was going to return mt down payment but its been going on three days now and nothing been returned to me yet. this is so un profesonal of your sales man!!! please have a manager contact me. Joe Arpino. 203-619-3448 thank you

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