A Better Way Wholesale Autos

Bait and switch, unprofessional We saw three cars on their website that had attractive prices. But when we arrived the sales person said they were sold. This person didn't even opera We saw three cars on their website that had attractive prices. But when we arrived the sales person said they were sold. This person didn't even operate out of his own desk! He eventually borrowed another colleague's computer and handed us the mouse to browse around the website. We could do that at home! The office was chaotic for a Monday evening. No wonder there are tons of negative reviews on other websites about this dealership. Many stories of demanding $1000 before even seeing a car. Numerous customers also said they were told the car they came for was sold and only sometimes were given option to pick another or go home. Tons of reviews about bad warranty and rude service. Many customers bought cars with problems the second day or a month later. This dealership brings tons of customers in by the lower online prices and then try to sell them a different car. I spoke to a former customer who said dealer wouldn't even take a credit card for a portion of sale price unless he paid another 10% transaction fee. I am actively telling people I know to avoid this dealership unless they know what they are getting into: low expectations of customer service, bait and switch, nickel and dime the price, a lot of luck to get a decent car from them. More

**********"WORST DEALERSHIP IN THE STATE OF CT."********** HERE'S WHAT i WOULD SAY ABOUT THIS SLEAZY DEALERSHIP: DIRTY, DISHONEST, TERRIBLE SALES PEOPLE, EVEN WORSE SERVICE DEPARTMENT, THIEVES, SLEAZY OWNERSH HERE'S WHAT i WOULD SAY ABOUT THIS SLEAZY DEALERSHIP: DIRTY, DISHONEST, TERRIBLE SALES PEOPLE, EVEN WORSE SERVICE DEPARTMENT, THIEVES, SLEAZY OWNERSHIP, CARS THEY DON'T EVEN CHECK BEFORE DELIVERING. STAY CLEAR OF THIS DEALERSHIP AT ALL COST. THEY SAY THEY HAVE A 98% POST SALES SATISFACTION RATING NOT IN MY OPINION IT SHOULD BE A 98% DISSATISFACTION RATING . ALL AROUND THEY ARE "BAD NEWS" More

Poor respect for the customer Each of our vehicles undergoes a rigorous pre-delivery safety inspection to ensure it will be worry free from the moment you pick it up. THIS IS WHAT Each of our vehicles undergoes a rigorous pre-delivery safety inspection to ensure it will be worry free from the moment you pick it up. THIS IS WHAT A BETTER WAY AUTO claims on its web site. Key point safety inspection. I bought a car for my son when we got it home we found out that the driver’s side door wouldn't unlock the only way to unlock it was manually you had to crawl in from the passenger side and push the button. No big deal I called them they say bring the car in Monday. Meanwhile I take the car to my mechanic he tells me the car needs front wheel bearings rear brakes and there is evidence that the car had been hit in the front end. Monday they change the front wheel bearings no problem. But they had to order the parts for the door lock. WHERE WAS THIS RIGOROUS SAFTY INSPECTION that failed to find malfunctioning door locks. You order the parts on the 9th and said they would be in on the 16th meanwhile your mechanic made the door unable to lock at all. Now I can't leave the vehicle anywhere unattended. The 16th comes no parts 18th no parts when I call and ask for service dept I'm put on hold for about 5 minutes then the line disconnects. Now I have to go down to see if my parts have come in. On the 18th you tell me 25th the parts will be in they come in the 24th now that the parts are in you inform me I can bring the car in on the 6th of October another week so 3 weeks total no big deal for a problem that slipped by your SAFTY INSPECTION THAT ENSURE THE VEHICLE WILL BE WORRY FREE FROM THE MOMENT YOU PICK IT UP. Now I meet with the GM Mike Bowe he start off by belittling me and talking down to me and saying that I was a nuisance and needed to be gone and how dare I criticize their service and then he had the audacity to talk about our future relationship. Let me say something to Mike Bowe the customer has the right to complain if they feel they are receiving inadequate service. Your bullying and intimidating tactics and how you insult and talk to customers shows how unprofessional you are and that you only care about selling cars and nothing about the customer after they buy the car. So let's rate A BETTER WAY AUTO You get a A for your photo's on you website You get a D for the appearance scratches dents cosmetic that didn't show up in the photo's You get a D for delivery of the vehicle not being worry free You get a D for taking 3 weeks to resolve a problem that was there before car was purchased You get a F for how you belittled and insulted the customer. I know someone from a better way is going to answer with a rebuttal and say they don't understand what I'm complaining about or that my problem has been resolved . And to that I say you knew everything that was wrong with the vehicle and sold it anyway if you did your rigorous inspection like you claim things like this wouldn't happen. And that goes back to you will do anything to sell a car and don't care about the customer after they buy it. I guess I can assume I won't be getting that second key that you promised me. More

Great service Johnny was very helpful throughout the entire process and he answered all our questions in detail. He was understanding and did everything he could to Johnny was very helpful throughout the entire process and he answered all our questions in detail. He was understanding and did everything he could to accommodate our circumstances. The whole process of purchasing a used car can be a hassle, but with his help it was a smooth process. There were no high pressure tactics one would expect at a dealership and I left the lot confident in my purchase. I was very satisfied with the service. If you are in the market for a used car, this is the place to go! More

great service, for the second time. this is the second car I purchase from a better way, and both times Miriam helped me choice the right car, I told her what I wanted and she and she an this is the second car I purchase from a better way, and both times Miriam helped me choice the right car, I told her what I wanted and she and she and a better way made it possible to get me into the car I wanted. Thank You Miriam. More

Horrible "Dealers" Do NOT waste your time or business here. They are a bunch of money hungry thieves with no manners or professionalism. They refuse to keep you updated Do NOT waste your time or business here. They are a bunch of money hungry thieves with no manners or professionalism. They refuse to keep you updated on status of car, charge random gees once your down payment is collected and are highly unorganized...they didn't know my car title was missing and I had to wait a month to find out. Amd when I recieved the car it was filthy inside and out and the check engine like came on shortly after getting home. Save time and energy and deal with a legit dealer, these prices may look good but it is not worth the stress. Oh he also promised I would recieve a gas card for filling this out and upon research that is a lie they use to obtain positive reviews...shows a lot to their character More

Outstanding Dealership Through True Car and Carfax, I found a vehicle that I was interested in. I was a little skeptical about buying from a wholesaler, as I'd never done i Through True Car and Carfax, I found a vehicle that I was interested in. I was a little skeptical about buying from a wholesaler, as I'd never done it before. However, I decided to give it a try and called and spoke with Miriam. She was pleasant and informative, and guided me every step of the way to ensure that everything was in place when I went to see the vehicle. Having come from a Ford Expedition, I was hesitant about a sedan. Marcus explained and showed me all of the features of the vehicle, and why it was worth purchasing, and I appreciated his insight and told him that he'd convinced me. Miriam spent a great deal of time with my husband and me, making sure that everything was done fully, properly, and in our best interests. We were there for awhile, but we didn't mind as there were plenty of beverages available to us as well as snacks. It is certainly a very busy place, but the one thing I noticed was that everyone was smiling. I got the sense that they really do want to see customers find a reasonably-priced, safe vehicle that will suit their needs and make them happy. When I drove it home--at night and in the pouring rain--I knew I'd made the right decision. More

Better than Average Miguel, the salesman was able to find best car for my credit score. He was quite helpful in finding the car with no high pressure tactics being used. Miguel, the salesman was able to find best car for my credit score. He was quite helpful in finding the car with no high pressure tactics being used. More

Junior was great buying a car can be painful but working with Junior made it a breeze. He never tried to pressure us into a car we did not want, but was really only in buying a car can be painful but working with Junior made it a breeze. He never tried to pressure us into a car we did not want, but was really only interested in selling us a car that suited us. We test drove 4 cars and he was honest about each one. not your typical car salesman. We came from out of state so it took us a week to return to pick up our car and Junior remained in constant contact regarding when our car would be ready and was always available by phone or text to answer questions. I certainly will be retuning to see Junior for my next vehicle and will also recommend him to others. More

Sales staff A+/ shop C- I recently purchased a ford focus for my son. Corey Regalado could not have been nicer. Polite, responsive, NOT pushy, listened to our concerns, gave I recently purchased a ford focus for my son. Corey Regalado could not have been nicer. Polite, responsive, NOT pushy, listened to our concerns, gave us only cars in our price range. Prices were better than anywhere we had gone. Problem was the service shop… One more day turned into almost two weeks. The car runs great, but I think because of the volume they sell, they do not have enough support services to meet the demand. If you are patient, it is worth the wait. More