A Better Way Wholesale Autos

A Better Way does a VERY poor job supporting their customers when they have an issue... After finally connecting with a sales associate, we reviewed the car and discussed the work to be performed customers when they have an issue... After finally connecting with a sales associate, we reviewed the car and discussed the work to be performed before purchase, including replacing a cracked windshield. One week later I returned to purchase the vehicle, the windshield was replaced, and I brought it home. On the way home the rear-view mirror fell from the windshield. When I inspected the mirror I also noticed the rain and automatic headlights sensor was damaged. I called my sales associate for assistance but was redirected to the Service department. When I called Service, they took down my name and phone number to call me back. One week later, after not receiving a callback, I called Service and left a message once again explaining what had happened and asking them to help resolve the issue. Another week later I am now contacting my sales associate for help because I can not get in touch with Service. He told me he went home early for the day (because he has poison ivy!!?) and asked I try calling Service again. After calling Service during normal business hours the phone rang for several minutes and I was disconnected. Infuriating!!! When buying a car from A Better Way do expect them to be disorganized. You will wait a long time before getting in contact with a sales associate and when you do it will be a hit-or-miss experience. There may be problems with the vehicle and A Better Way will not help you to resolve them. You are on your own. I would not recommend buying a vehicle here to anyone. More

This place is running a scam Buyer beware..Don’t fall victim to there low price ads on lemon 🍋 cars 🚘 Rude people work there nobody even greats you when you wake in side all sales team playing on the victim to there low price ads on lemon 🍋 cars 🚘 Rude people work there nobody even greats you when you wake in side all sales team playing on there phone. They fish you in with bogus ads with low price cars that don’t exist and try to flip you into financing more expensive similar cars.. should of known it’s to good to be true. Stay away from here. More

Picked up the extended warranty on my car with this Picked up the extended warranty on my car with this dealer saying it's free to service in their facility. I had multiple instances where I needed Picked up the extended warranty on my car with this dealer saying it's free to service in their facility. I had multiple instances where I needed this warranty used, but their service department does not pick up the phone or return messages. I went in, and they said it'll be 6 months to service the car, and to try again then. Clearly they don't have the proper amount of mechanics for the amount of work needed, and the customer service is awful! [UPDATE] Currently in a 1 month limbo with this company. The transmission completely failed on my vehicle, and my extended warranty that I purchased is a mere 400 miles past the warranty. While I realize they're under no obligation, I have read many accounts of dealers seeking a "Good Faith" agreement with the warranty company where up to half of the cost has been covered. At this point, I would settle for a sense of urgency in the customer service department over even compensation. Lost my job a few months ago due to the reemergence of Covid, and subsequent slowing of work so I am in literal dire straits. Looking for some compassion out of Better Way Wholesale Autos, but at this point I would have to say their customer service ends once the sale has transpired. More

Please do yourself a favor and don’t do it! They are liars and thieves! Beware they will sell you a car with no tittle! liars and thieves! Beware they will sell you a car with no tittle! More

Save your time and money, don’t go here. It’s such a hassle dealing with these people. hassle dealing with these people. More

Beware of this dealership...things to do before driving a car off the lot. 1. Pull your own carfax report. 2. Have a certified mechanic examine the car prior to purchasing. 3. They will try to prolong the de car off the lot. 1. Pull your own carfax report. 2. Have a certified mechanic examine the car prior to purchasing. 3. They will try to prolong the dealership warranty and will not take responsibility for basically selling you a lemon 4. Don't go here if you want constant problems and high blood pressure. More

Wasted a whole day filling out paper work and giving deposit only to be called an hour later to say car had been sold previous day! What xxxxing idiots! deposit only to be called an hour later to say car had been sold previous day! What xxxxing idiots! More

Why aren't this these guy's in jail ? make you wait 2+ hours and then rush you though the payment , HELLO BBB !!! V. BAD hours and then rush you though the payment , HELLO BBB !!! V. BAD More

Purchased a 2013 Mercedes S550 from Paul Ciocca. Overall not a bad experience, Paul seemed like a stand up hard working guy and kept me in the loop until pick up was ready. Only 2 stars because the car nee not a bad experience, Paul seemed like a stand up hard working guy and kept me in the loop until pick up was ready. Only 2 stars because the car needed new front brakes and rotors, which A Better Way installed however, they did not use OEM parts and instead used inferior parts which had no manufacturing markings on them. I know this because the brakes were vibrating and squealing from the day I took the car and since I was going to have my mechanic go through the car for me, I would let him inspect the brakes. After it was all said and done, turned out the ABW Wholesale Auto mechanic installed the brake pads incorrectly (arrows pointing wrong direction) and against the grain of the pads and also failed to lubricate all the parts leaving them bone dry, which resulted in the vibrations and loud screeching. The inferior metals used in manufacturing the rotors also resulted in center of rotors completely rusting orange within one week of ownership. Week two, replaced front rotors and pads with Mercedes Benz OEM parts, at my own expense, and problem resolved. Wasn't worth returning to complain, figured since they used cheap parts and installed them incorrectly, I wasn't going waste my time taking the chance that they would do the right thing and replace with OEM parts correctly. Other than that, car is great and Paul was honest and good to deal with. Had the repairs been performed professionally using OEM parts, this would have been a 4 star rating. Review with photos on Yelp. More

Most horrible & unprofessional dealership i have every dealt with ! They sold me a lemon car, that had a engine that didn’t work, no antifreeze in the car, back up camera doesn’t work and the engine had f dealt with ! They sold me a lemon car, that had a engine that didn’t work, no antifreeze in the car, back up camera doesn’t work and the engine had filthy oil in there. Bought it on a wednesday didn’t get it till the saturday of the next week. Car broke down TWICE that filling sunday and they had the car since! They hang up your phone call after having you on hold for minutes ! I made a horrible decision buying a car for the first time , from this place! Was definitely a lesson learned and i hope you all read this before going here. Horrible cars , horrible service, i am so disappointed, disgusted and frustrated with this place pls avoid all business with a better way autowhole sales! More