A Better Way Wholesale Autos

This is my third car I buy from Better Way, granted , these are used cars as such there are issues that need to be addressed. One characteristic that makes me return is that everyone is genuinely trying these are used cars as such there are issues that need to be addressed. One characteristic that makes me return is that everyone is genuinely trying to help. That is their livelihood and they know it . There are problems, there are solutions and then there is customer service, I venture to say that despite the negative feedback we be hear, their customer service is up to the challenges, I will be back to BW whenever I’m in the market for another car. Thank you More

We started the purchase of our vehicle from them back in August 2023. They sat on our deposit for 8 weeks before they finally had the car ready to go. Claiming lie after lie that parts were needed and then August 2023. They sat on our deposit for 8 weeks before they finally had the car ready to go. Claiming lie after lie that parts were needed and then it was gonna be ready and something else was wrong and they needed more parts. After driving the car for a week numerous warning lights began coming on and when we brought the car to a legitimate mechanic we found that they actually cut wires and electrical taped some together to basically sell the car without any warning lights coming on. Our mechanic can’t even diagnose the problem with the vehicle that keeps stalling without us paying $600 just to fix the wiring and then any other work that needs to be done on top of this. As follows is the report from the mechanic- Original Request Engine Diagnostic. Customer States Vehicle Hesitates And Has Loss Of Power. Concern Verified. Scanned Vehicle For Faults And Found Multiple Faults For Camshaft Sensors On Intake And Exhaust Side, As Well As Throttle Body Codes. Upon Visual Inspection Found Camshaft Sensor Connector On Intake Side To Have Damaged And Spread Pins. Additionally Camshaft Sensor Harness On Exhaust Side Has Been Damaged Exposing Bear Wires Which Were Touching Each Other And Creating A Short Circuit Condition. Furthermore Throttle Body Wire Harness Had Also Been Damaged And Poorly Repaired. Recommend Replacing Both Camshaft Sensor Connectors As Well Throttle Body Connector And Retest. DO NOT PURCHASE A CAR FROM THEM. WE HAVE AN ATTORNEY INVOLVED AND WILL BE FILING A LAWSUIT AGAINST THEM AS WELL AS WORKING WITH THE ATTORNEY GENERAL TO PUT THEM OUT OF BUSINESS. FEEL THIS COMPANY IS AS SHADY AS YOU CAN GET… More

I DO NOT Recommend This Place To Anyone. I’ve been there so many times to fix a 2018 Nissan Rogue because the check engine light keep turning on and the best part of it all Communication is I’ve been there so many times to fix a 2018 Nissan Rogue because the check engine light keep turning on and the best part of it all Communication is very poor. More

Experience was alright could’ve been a little better but the salespeople try their best the salespeople try their best More

I went to dealership and walked around and was never approached by anyone. I contacted them by email several times without a return call. I had planned to buy a car for cash and expressed that approached by anyone. I contacted them by email several times without a return call. I had planned to buy a car for cash and expressed that More

No response back from dealership. If you want to sell vehicle , this vw you had for a long time. Please contact me If you want to sell vehicle , this vw you had for a long time. Please contact me More

Drive 45 minutes, found a nice office area with friendly staff. However, they can’t help you unless you know what car you plan to buy. The guy I spoke to said, “we do things differently here. You tell me staff. However, they can’t help you unless you know what car you plan to buy. The guy I spoke to said, “we do things differently here. You tell me what car you want, I’ll go get it, and you can see it before you buy it”. I asked about several cars, and he told me they couldn’t accommodate me looking at multiple cars. I asked about a few specific cars from the website. Most were sold, a couple undergoing repairs, and despite looking for 2 cars, left without seeing anything. Big waste of time. They post great prices online, but seems like a bait and switch situation more than anything. Not the way to do business. How does one shop for cars you can’t see? No sense of customer service, and the whole business model seems very sketchy. More

I should have paid heed to all of the prior negative reviews for this dealer. I sent 4 info regarding 1 particular Jeep and received an automated response reach time stating the car was available and reviews for this dealer. I sent 4 info regarding 1 particular Jeep and received an automated response reach time stating the car was available and that someone would call me soon. After waiting 2 days I called and was told the car was no longer available. For the next 3 weeks the car was still listed and again I requested info to see if it was still available. They answered my email,said it was still there and someone woukd call. It's now been 1 month, no one still has called and the Jeep is still listed. I would be afraid to buy anything from such unprofessional and disrespectful dealers. More

I bought a used car with extended warranty from "A Better Way Wholesale of Naugatuck, CT." They did not do a safety check on the car. In less than a month, the car needed to get towed twice. When I called t Way Wholesale of Naugatuck, CT." They did not do a safety check on the car. In less than a month, the car needed to get towed twice. When I called the extended warranty company for repair, SURPRISE. They never paid the warranty company to initiate coverage. They tried to kept the money for themselves. Do yourself a favor, don't be their next victim More

Horrible experience, they sold a car that was trash to my friend and did not care about his problem when he tried to contact them back friend and did not care about his problem when he tried to contact them back More