
A Better Way Wholesale Autos
Naugatuck, CT
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
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Although Sam was our fantastic sales associate, I needed to talk to someone about the title not being sent still after buying the car 3 weeks prior. The woman I spoke with in the title department, after ask to talk to someone about the title not being sent still after buying the car 3 weeks prior. The woman I spoke with in the title department, after asking her very simple questions, started raising her voice to me, and talking to me like a complete idiot. So as a natural response, told her I was not in fact an idiot and just wanted to know why the title had not been sent to the state yet or to my financial Institute. She then proceeded to tell me “you need help” to which I didn’t say anything due to the utter shock or disrespect and disregard for my frustration that her department refused to send the title, and before hanging up on me said “I hope you have a better day!” She clearly hates her job, or people in general, and it shows. Maybe she should go work where she has zero interaction with the public. I hope she finds the help she needs to have her issues felt with. More
THESE GUYS ARE ABSOLUTE CROOKS. Stay far far far far far away. sold a car to me "saying" that 1 had 1 accident that was minor. Even showed a carfax. Car was nothing but a problem fo Stay far far far far far away. sold a car to me "saying" that 1 had 1 accident that was minor. Even showed a carfax. Car was nothing but a problem for two years. when we resold it we found out it had 4 accidents, the last one was termed as "severe" and most likely totaled the car 6 months before. They are know as shady. Therion the "salesperson" is as dishonest as they come. More
This place is so shady I recommend you stay away. Unless of course you want to die in the you purchased. They say they did the safety inspection but my rotors and brakes were so bad. The customer Unless of course you want to die in the you purchased. They say they did the safety inspection but my rotors and brakes were so bad. The customer service was horrible, the rep was too busy on her cell phone and making plans to go bowling with her coworkers. My car should be salvaged but they switched up the car fax report so it showed that the car was not involved in two major accidents. More
Absolute worst place I’ve ever seen the employees lied to you and tell you you have to give a deposit but it’s refundable if you contact them, but it’s nonrefundable so basically they’re not giving you your you and tell you you have to give a deposit but it’s refundable if you contact them, but it’s nonrefundable so basically they’re not giving you your money back even if you demand it even if you get screwed, they are not giving you any money back! More
They have a large inventory! After viewing their inventory online I went to their business with 6 cars and suv's to look at, The crew was great! Especially Eddie Colon my sale After viewing their inventory online I went to their business with 6 cars and suv's to look at, The crew was great! Especially Eddie Colon my sales person. Eddie was very personable, fair and as far as I am concerned went out of his way to help me days after driving the car home. Its a busy yard. Just find a to park and go in like you belong. You will be glad you you did! Greg More
Absolute junk. Was there at least 7 hrs. Supposedly they were checking the entire car. On the way home, the radio didn’t work. 3 days later the car wouldn’t start. Was there at least 7 hrs. Supposedly they were checking the entire car. On the way home, the radio didn’t work. 3 days later the car wouldn’t start. Stay away More
Please don’t buy any car from them. On March 14,2024 I bought a 2015 Jeep Patriot with approximately 75000 miles for $10000. In less than six months I need a new engine. When I spoke On March 14,2024 I bought a 2015 Jeep Patriot with approximately 75000 miles for $10000. In less than six months I need a new engine. When I spoke to a sales representative he refused to work with me in compensation for something that they must have known about when they sold it to me. I feel totally cheated and I strongly discourage anyone from buying a car from them. Steven Silver More
Not often as a CEO would I spend my time top write a negative review but since I can't seem to get any human on the phone who isn't rude I felt compelled. Phoned yesterday for the CarFax (standard to re negative review but since I can't seem to get any human on the phone who isn't rude I felt compelled. Phoned yesterday for the CarFax (standard to request one) and Alex rudely told me that I should look it up. What exactly do sales people do if not sell and help? CarFax showed car is blue not white (advertised) and I requested he confirm color in person. 24 + hours have passed, no reply. No reply even to say he is looking into it. This morning I called at 9:32am and got Antonio but he told me he couldn't check/confirm. Then I called again and got Emanual and he couldn't confirm. Buying two cars FOR MY TWIN 16 YR OLDS BIRTHDAY and I 100% would not suggest to do business here. Alex actually said if I wanted the car I should come in person. Worst sales crew ever! More
I chose one star because it would not let me pick zero! We purchased a Jeep Wrangler from these scam artists and after only a week of driving it there was a burning smell and a weird pulling feeling coming We purchased a Jeep Wrangler from these scam artists and after only a week of driving it there was a burning smell and a weird pulling feeling coming from the front driver side brakes. We brought it back and they said the brake was "locked up" claimed they fixed it sent us on our way. We weren't even home before the problem happened again. We again brought it back and they claimed they fixed it again. Well I guess the third time is the charm because after the problem continued we brought it to another repair shop where they actually fixed it but of course it was not cheap. However, they were so concerned by what they found they immediately called us to come in. The entire underside of this car is completely rusted and rotted to the point where some parts are stuck to other parts, they called it a disaster waiting to happen and they refused to do anymore work on it. They asked if the car had been in a flood.. We called A Better Way and they said there was nothing they could do. I wish I could say that was the worst of it but it gets much worse. As I was turning a corner the tire completely snapped off the car, it had rusted through, the tow company and state police could not believe we didn't have a horrible accident. The tie rod completely failed from rust and the stabilizer bar which is very important to the safe driving in a Jeep cracked in half. Also the radiator and the water pump have had to be replaced. There is something wrong with the transmission since the car won't go above 25 mph. Apparently according to the last garage the frame is cracked and now there is something wrong with the steering. We have been told the car is not safe to drive so it sits in our driveway, no dealership will take it for trade, we tried. I would not even sell this car for fear that someone would have a terrible accident. We have two more years to pay for this xxx vehicle and of course the Lemon Law does not apply to this car. I would buy a car from an actual junkyard before buying from these guys. More
I don’t even know where to begin. I felt like the whole time we were on a hidden camera show that was to see how many things they can screw you on and at any moment someone was goin I felt like the whole time we were on a hidden camera show that was to see how many things they can screw you on and at any moment someone was going to pop out and say “gotcha”! just kidding. But unfortunately everything bad you read is all true. the attorney general has brought a law suit against them. You can read about it online. Our car is completely broken and they are incompetent on how to fix things. We got a quote from A real mechanic and they quoted us $5000 to fix everything wrong with it. Btw our car is less than 5 years old. They buy junk from auctions and sell junk. More