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53 Reviews of A-1 Toyota - Service Center
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May 09, 2016
Service department just wants your money Absolutely zero stars for the way they treated me last service. Took my car in for a service and the Service Advisor calls the next day saying my tire Absolutely zero stars for the way they treated me last service. Took my car in for a service and the Service Advisor calls the next day saying my tires are worn down to the indicators. This seemed clearly wrong to me as I had them replaced only 25k miles prior. I was also planning on going abroad for the winter months so I declined the offer to put on new tires ("only" $550) and took the car to be stored in a friend's garage while I was gone. After returning stateside last week I took the car down to Sam's Club where I purchased the tires and had them take a look. Gentleman there said I still had 5/32" of tread left and it would be an absolute waste to replace them now, as I still had 2-3 months of wear on the front tires (more for the rear). I expect a certain amount of upselling but what these guys tried to pull was borderline fraud in my mind. Will be taking my business elsewhere as they've lost my trust. More
by somekid007
Employees Worked With
Anthony Horan
April 25, 2016
Bad expierence with body shop I brung my 2015 highlander to get repaired after a colission we payed 27 k for repairs and the manager called me to pick up my car and surprized me wi I brung my 2015 highlander to get repaired after a colission we payed 27 k for repairs and the manager called me to pick up my car and surprized me with inside of the car was all greasey,scratched and they saud they would fix that but the next day when I came,the car was the same I even found out that that a lot of bolts were loose and unsafe to drive that car with my family.I don't know if that was a tactic to make me trade the car in and make me buy a new one. More
by Diego G
Employees Worked With
March 21, 2016
Best Service In Town I won't go to any other Toyota dealership or mechanic for service. Toyota keeps doing what they always do and that is being professional, knowledgeabl I won't go to any other Toyota dealership or mechanic for service. Toyota keeps doing what they always do and that is being professional, knowledgeable and friendly. I never feel as if the "wool is being pulled over my eyes" when it comes to having things done to my car. I like and appreciate how they explain what and why things are being done. I would highly recommend A-1 Toyota!!!! More
by LAP
Employees Worked With
Stanley Wheeler
March 21, 2016
Always Satisfied.......Ms. Moodie I've received nothing but the best service from A1 Toyota. Mark Mastracchio is awesome. Efficient, polite, courteous and reliable. He's a great asset I've received nothing but the best service from A1 Toyota. Mark Mastracchio is awesome. Efficient, polite, courteous and reliable. He's a great asset to this company. This is my 3rd Toyota dealership and by far THE ABSOLUTE BEST! Thank you Mark Mastracchio!! More
by Mara
Employees Worked With
March 14, 2016
Excellent Service A+++++++++++++++++++++++++++++++ I went to A1 Saturday for service at 8 am and had about 15 cars ahead of me and it was going to be an hour and twenty minutes. When Anthony Horan rea I went to A1 Saturday for service at 8 am and had about 15 cars ahead of me and it was going to be an hour and twenty minutes. When Anthony Horan realized that i was actually sick with a cold he expedited my service and got me out in 25mins got my car by the door so i didn't have to walk far looking for it. Thank you for an excellent experience and thank you for understanding my needs. More
by z1263m@gmail.com
Employees Worked With
Anthony Horan
February 11, 2016
Extremely Satisfied Keep up the quality of service. This is my second time leasing and having a vehicle serviced at A-1 Toyota. Plan to do it a third time Keep up the quality of service. This is my second time leasing and having a vehicle serviced at A-1 Toyota. Plan to do it a third time More
by Patrick's RAV4
Employees Worked With
November 19, 2015
Great Service I have been using A1.Service Department for 13 yrs now and I cannot say enough how wonderful they are. Mike Querfield, Service Manager, is the best, I have been using A1.Service Department for 13 yrs now and I cannot say enough how wonderful they are. Mike Querfield, Service Manager, is the best, he is very professional and treats you with respect. Recently I was very ill and had to leave my Sienna their until I was able to get it, Mike went out of his way for me and even had the car delivered back to me so I did not have to go and pick it up. They are truly the best! More
by Sue4563
Employees Worked With
October 29, 2015
25,000 mile Toyotcare service. We bought our Toyota new at A-1 almost three years ago, and have not regretted it for one minute. The car has performed flawlessly, and the dealershi We bought our Toyota new at A-1 almost three years ago, and have not regretted it for one minute. The car has performed flawlessly, and the dealership is the best I have ever dealt with in my more than 40 years of automobile ownership. The service waiting area is really comfortable, they even have a small café. The dealership is always clean, the people that work there are always friendly, you can tell they are all proud of their family owned dealership. More
by Kevin
July 15, 2015
Professional service had a good experience--service advisor moved some things around to fit me in--I appreciated that. was very efficient- laid out what would be involv had a good experience--service advisor moved some things around to fit me in--I appreciated that. was very efficient- laid out what would be involved on next visit so I know what to expect. That is a nice touch. More
by Lexar53
June 28, 2015
Steering wheel shaking Your comment(s): Ken Perone is awesome! He even explained what was happening to my car that the steering wheel shook and got it fixed. The shaking Your comment(s): Ken Perone is awesome! He even explained what was happening to my car that the steering wheel shook and got it fixed. The shaking on the steering wheel was fixed and it is Awesome! More
by Joy Paladino
Employees Worked With
