A-1 Toyota

Good Dealer I purchased my new Prius Plug-In and turned-in my 9 year old Prius in September. My salesperson, Quincy Smith, was extremely patient with and responsi I purchased my new Prius Plug-In and turned-in my 9 year old Prius in September. My salesperson, Quincy Smith, was extremely patient with and responsive to addressing my many questions relating to the costs and the functioning of the electric components. He is also a very nice, friendly and knowledgeable person to deal with. The waiting room is comfortable, the complimentary coffee good and all staff I met with were courteous. More

Excellent sales person, really nice and patience My experience at A1 Toyota was a success, my sales person Amjad was really patience, he didn’t try rushing through things, he explained everything rea My experience at A1 Toyota was a success, my sales person Amjad was really patience, he didn’t try rushing through things, he explained everything really well. He showed me all the cars wanted to see and explained what features the car has in details. More

New Prius Prime Advanced Excellent Dealership. John Murphy was a great salesman to work with. Dealership convenient location off of Parkway. Dealership is very clean and prof Excellent Dealership. John Murphy was a great salesman to work with. Dealership convenient location off of Parkway. Dealership is very clean and professional. I would recommend dealership. More

Great experience Great dealing with a-1 and the salesman Quincy was the best salesperson I ever dealt with. It is the fourth car I bought from them happy every time. Great dealing with a-1 and the salesman Quincy was the best salesperson I ever dealt with. It is the fourth car I bought from them happy every time. More

everyone made buying a new car a very pleasant experience our salesman Eddie was very good helping us decide what vehicle we wanted. Gave us good information and was very patient with us. When we finally bo our salesman Eddie was very good helping us decide what vehicle we wanted. Gave us good information and was very patient with us. When we finally bought the car everyone was great to work with. More

RARE COMBINATION OF HONESTY, QUALITY, THOUGHTFULNESS I discovered A-1 Toyota in searching for a trustworthy dealership, after the one that I had dealt with for years (also a family business, like A-1) wa I discovered A-1 Toyota in searching for a trustworthy dealership, after the one that I had dealt with for years (also a family business, like A-1) was purchased by a large corporation. Repeatedly, I was finding that the places that I was taking my car, whether it was the old dealership, the local repair facility, or the tire shop that I went to for an emissions test, were doing poor work or lying to me about what my car needed. On more than one occasion, a shop told me that my brakes or tires were perilously worn, or a rubber part of the undercarriage was torn and could pose a danger in driving. When I asked the guys at the family-owned tire store (Fetzer Tire) that I've used for over 20 years to check the condition out, they said that what I was told was a lie. In one case, a shop did repairs to a noisy exhaust system, for two hundred dollars, but in a month or two, the system was making a racket again. In 2008, after a drunk driver ran into my car and totaled it, I asked the husband of a friend of mine if he could recommend an honest and competent dealership anywhere in Fairfield, New Haven, or Hartford counties in Connecticut. He’s a former car design professional for Ford and, in more recent years, a sales rep for an auto company. After careful consideration and checking with colleagues, he recommended A-1. I followed his advice and bought a Prius from A-1. In the cab on my way to A-1 to pick up my new car, the cabdriver told me how satisfied the people he'd taken to or picked up from A-1 seemed to have been with the dealership over his years of working in the New Haven area. In my decade of dealings with A-1, everyone I dealt with there, including the salesman, Fariz ("Dado") Dadic (from whom I've now bought two Priuses), my various service reps, the contracts manager, and the checkout people, have always been friendly, informed, and helpful. It’s a testimony to the quality of the service staff and of the Prius itself that my first (2008) Prius now has over 318,000 miles on it, has never required a battery replacement or major engine repair, and is still running just fine -- so much so that I'm turning it over to my wife now. Not only have I never had any evidence that A-1 recommended or performed unnecessary work on my car, but at times a service rep has made a suggestion or an offer to me that saved me money -- when they could have recommended something unneeded or more expensive. It’s undoubtedly a sign of the quality of both the dealership’s management and its staff that every one of the four or five A-1 service reps that I’ve had over the years is still at A-1. Because of the friendliness and helpfulness of the people who work there (and because of the clean, bright, excellent facilities, including a little cafeteria and a wired Quiet Room), coming in for sales or service is always a pleasant experience (except, of course, when some expensive, normal maintenance is called for! -- and even then, the guys make it as painless as possible). With regard to my salesperson, ‘Dado,’ in particular, I understand that many people besides myself over the years have found him to be a person who, from the moment you meet him, conveys good will, honesty, and concern for your interests. When it recently became time for me to buy another car, I went to him, and he was helpful in various ways, making me aware of what cars and what incentives were available, introducing me to the cars' features, capabilities, and the add-on benefits (like Toyota Care free early maintenance, 21 days of free car washed, etc.). My current service rep, Mark Mastracchio, was also extremely helpful, with his knowledge of autos and different Toyota models' strengths, added features, and so on. When it came time for me to buy a car again, I didn't consider and wouldn't have considered going anywhere other than A-1. The combination of honesty, ability, and helpfulness that you get from its people is increasingly rare among car dealers and repair shops. This is both a review and an expression of thanks. More

Great dealership great sales staff I’d like to start off by saying what a pleasant and painless experience I had shopping with Quincy at A1 Toyota. Not only is he extremely knowledgeabl I’d like to start off by saying what a pleasant and painless experience I had shopping with Quincy at A1 Toyota. Not only is he extremely knowledgeable friendly courteous and patient, he knows his stuff. He made me feel very comfortable and made me aware of all of my options including the lease option which I had previously never considered. He walked me through every step of the purchasing process including price trade in value warranties and accessories. After I decided on my totally awesome RAV4 adventure he gave me a full run down of the vehicle including all the buttons and gadgets and features. This was not my first experience with Quincy or at A1 Toyota. They were great when my mom purchased her Toyota and that played a major factor in my decision to not only return at A1 but specifically deal with Quincy. I couldn’t ask for a better experience and will definitely be back! More

Car Purchase The employees at A-1 Toyota went above and beyond in terms of customer service. I arranged the car deal online from across the country, and both via The employees at A-1 Toyota went above and beyond in terms of customer service. I arranged the car deal online from across the country, and both via e-mail and in person when I arrived, they were responsive and helpful. They checked back with me on more than one occasion to make sure I was happy with the service and the vehicle. And when I ran into insurance and registration difficulties during the day of the purchase, they personally spent hours helping me fix it and provided me with a complimentary rental car until it could be resolved. I highly recommend A-1 Toyota! More

2018 Toyota 4Runner Jose was outstanding. He took his time to fully understand what I was looking for. I appreciated his help. Hatim did a good job explaining the sales p Jose was outstanding. He took his time to fully understand what I was looking for. I appreciated his help. Hatim did a good job explaining the sales policy. I appreciated his knowledge of the company policies and procedures. More

Aim to Help and Please the Customer My overall experience in buying RAV4 Toyota from A-1 Toyota was excellent. Kevin Wright was patient and helpful from the start to the finish of the p My overall experience in buying RAV4 Toyota from A-1 Toyota was excellent. Kevin Wright was patient and helpful from the start to the finish of the process. He found an excellent car for me, took me on a test drive, led me through the paperwork, synced my phone, set up Bluetooth, and answered all of my questions. I am delighted to know that I can return to him at any time in the future if I have more questions. Thank you, Kevin. Thank you, A-1 Toyota, New Haven. More