A-1 Toyota

Gorgeous Dealership! This is the first time I worked with A1-Toyota and I had such a wonderful experience, that I wanted to take the time to write this feedback. As a F This is the first time I worked with A1-Toyota and I had such a wonderful experience, that I wanted to take the time to write this feedback. As a Fleet Manager, my job is to purchase and lease vehicles for my agency. I’ve been to dozens of dealerships in Connecticut, some more memorable than others and some were memorable for all the wrong reasons. A1 Toyota is memorable because they redefine exceptional service. It’s important for me to mention that A1 Toyota is nearly 13 miles away from my office. There is a Toyota dealership closer, much closer in fact but I choose not to go there. From the moment I entered A1 Toyota, I felt comfortable and relaxed, as opposed to the normal feeling of “here I go into battle again”. There I met an experienced consultant named Quincy Smith. This man understood what I was saying. He listened intently to what I was saying. I didn’t feel as though he just wanted to sell me something. I was able to exchange cellular and e-mail information with Quincy. Finally, someone who knows how to use technology! Quincy was responsive and attentive to my requests. Often times we would negotiate at odd times of the day. As I pondered about the deal, I would text Quincy a question and he would reply quickly! Needless to say, I put Quincy through the ringer! I had many questions and Quincy was always available with the answers. The dealership is calm, clean and inviting. It’s perfect for the working professional, as they have WI-Fi, food, drink, clean bathrooms and plenty of seating. The dealership even offers a place where children can play safely and a room for those wishing to use their own laptops! Although A1 Toyota wasn’t the lowest price, their service guarantee, personnel and accommodations made it the right choice for me. We leased a 2015 Toyota Camry LE and love it! YES, I could have paid $20.00 less per month. But that dealership was 60 miles away and, they wouldn’t offer the free loaners or personal business relationship that I was looking for. I want accountability. When the opportunity presents itself, I look forward to conducting more business with this dealership and specifically, Quincy Smith. Believe me, I’ve done my homework. If you’re planning on getting a Toyota, give Quincy Smith at A1 Toyota your business. You won’t regret it! More

Bought first car!! Thanks A1! Dadic is super friendly and my parents have bought their cars from him. I didn't buy my Highlander from him, as I was buying out my expi Thanks A1! Dadic is super friendly and my parents have bought their cars from him. I didn't buy my Highlander from him, as I was buying out my expiring lease, but he knew me and gave his best to my family. I didn't end up getting a Rav4 from Brenton a few years back, but he was very nice and greeted me well getting this car. Nancy at the front desk is Filipina like my mom and surprised my mom when she bought her car with pansit noodles-- they were delicious. Carlos is my dude. Helped me find a super low rate buying out my lease. Completed nearly everything in a day. Let me plug in my iPhone to his speakers to jam out filling paperwork. He likes kung fu. Brought my car to get brakes and John helped me get out of there in a few hours. Webster saw that I was a DJ and asked for headphone advice. So he took extra special care of resurfacing my brakes. He's super friendly and smiling!! He likes bowling. ;p A1 Toyota= Like Frank Sinatra says... "Ayy #1." Great cars. Great people. That's how it should be. More

Steering wheel shaking Your comment(s): Ken Perone is awesome! He even explained what was happening to my car that the steering wheel shook and got it fixed. The shaking Your comment(s): Ken Perone is awesome! He even explained what was happening to my car that the steering wheel shook and got it fixed. The shaking on the steering wheel was fixed and it is Awesome! More

Why I now have 3 A-1 Toyotas. Throughout the last decade-plus, my family has put over 300-hundred thousand miles on our two A-1 Toyotas. Over all of those miles, almost every bi Throughout the last decade-plus, my family has put over 300-hundred thousand miles on our two A-1 Toyotas. Over all of those miles, almost every bit of service was done at A-1—from oil changes and tune-ups to thunks, clunks and timing belts. Never had to worry about the quality of the work. Never felt pressured to make a decision, and always felt confident in the knowledge and trustworthiness of the staff in any part of the building. When it was time this spring to add a newer Highlander to our family, I knew I'd look no further than A-1. And, as in the past, it was the right decision. This time in sales I had the pleasure of working with Quincy Smith. Always available, and quick to respond to a text, email, or phone call, Quincy is a careful listener. He was patient and helpful throughout—even with my puzzled questions about the significant display differences, choices, and challenges between my old and new Highlanders. Quincy has been no exception to my positive A-1 experience. I have no hesitation in recommending Quincy and those with whom I worked closely on this last purchase to anyone. And that goes for A-1's service, too. They've always given me their best, and I thank them for the peace of mind it has given me. More

Professonal I had the privilege to work with Quincy Smith, where I was very happy with the type of service he provided. Quincy is knowledgeable and professional b I had the privilege to work with Quincy Smith, where I was very happy with the type of service he provided. Quincy is knowledgeable and professional because he cares about me as a customer and was very eager to offer me the assistance I needed to purchase my new vehicle. A-1 Toyota is the way to go and ask for Quincy so that you will be able to share the excellent service he had offered me. More

No need to shop around. A few years ago, my first car-buying experience with Quincy Smith confirmed for me that, with subsequent purchases, I needed to return to this persona A few years ago, my first car-buying experience with Quincy Smith confirmed for me that, with subsequent purchases, I needed to return to this personable, professional salesperson. Three days ago I purchased my second vehicle through Quincy who guided me towards the perfect vehicle at a price that was $3000 less than I planned to spend. Quincy is proof that a successful salesperson does not have to apply aggressive, pressure-filled tactics. A genuine, well-informed and empathetic approach works best on me and Quincy exemplifies those qualities. More

Best car buying experience ever Quincy did an excellent job! He listened to what I was looking for and he accommodated me. He did not try to oversell. He informed me of other opti Quincy did an excellent job! He listened to what I was looking for and he accommodated me. He did not try to oversell. He informed me of other options without being pushy. Carlos as well was very helpful, and he explained everything clearly. Both gentlemen were patient and answered any questions and addressed any concerns I had. While reviewing the dearlership, Quincy portrayed A1 Toyota as family, and they treat their customers like family. I am in. It is nice to have an extended family. I usually do not respond to follow up surveys, but in this case it is my pleasure. Great job Quincy and Carlos! This was really my best car buying experience ever. Rich Shain More

Back for the second time This is the second Certified Toyota purchased from A1. Quincy Smith handled both purchases. Quincy has made the car buying experience very positive. H This is the second Certified Toyota purchased from A1. Quincy Smith handled both purchases. Quincy has made the car buying experience very positive. He is knowledgeable, and professional. Planning to return in the fall for the third time. More