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94 Nissan of South Holland - Service Center

South Holland, IL

4.6
1,338 Reviews

1,338 Reviews of 94 Nissan of South Holland - Service Center

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November 02, 2020

I'm all about customer service and obviously so is 94 Nissan because I have always received top notch service! Shout out to Jasmine and Kevin who I felt, took care of my vehicle as if it was theirs! More

by bucksgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine, Kevin Rodriguez, Steve Chase
Nov 06, 2020 -

94 Nissan of South Holland responded

Thank you for the great feedback. We try really hard to provide a good experience here at 94 Nissan and are really happy to hear that you enjoyed it! Please come back soon for a free car wash! Liz

November 02, 2020

Normally I rate this location all 5 stars. On this occasion I came in for a oil change and tire repair. The oil change was completed but the tire repair wasn't. Needless to say my tire went flat and n More

by bruce.hanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rodriguez
Nov 06, 2020 -

94 Nissan of South Holland responded

Thanks very much, Bruce, for your balanced and fair review. I'm so sorry to hear that you had a problem. I'm so glad to hear we were able to make it right in a timely fashion. I also want to thank you for your feedback and criticisms. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations.Liz

November 02, 2020

Very professional, and worked on my car in a timely manner. They kept me updated on the process, fixed the problem, and I haven’t had a problem since. More

by blairj10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rodriguez, Steve Chase, Matt Sappenfield, Stephanie McGreal
Nov 06, 2020 -

94 Nissan of South Holland responded

Hello! We are so grateful you took the time to share your experience with our community. We value you so much! Remember to come back soon for a free car wash! Liz

October 27, 2020

Great Experience....Especially the guy that did my Great Experience.... Especially the guy that did my car! He informed me of what I beed to have done to my car the next time I'm due fir servicing! More

by srtm43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rodriguez
Nov 06, 2020 -

94 Nissan of South Holland responded

Kevin loves to hear feedback from our guests. We will certainly share your thoughts with our team. We really appreciate you! Liz

October 26, 2020

This Nissan dealership has customer service to the max, I only deal with Kevin in the service department when I'm there but other employees from different departments always acknowledge my presence. More

by tlove52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rodriguez
Nov 06, 2020 -

94 Nissan of South Holland responded

Thank you so much for your business. We are fortunate to have customers like you and will do everything we can to live up to your expectations. Liz

October 20, 2020

Amazing service and always makes sure I’m a satisfied customer. Always recommend them to family and friends. Thank you so much for always doing a great job. More

by mrskngreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rodriguez
Oct 22, 2020 -

94 Nissan of South Holland responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Liz

October 19, 2020

Purchased auto @94 Nissan, always returned for service. Satisfied so far with customer service received, have no complaints. Will recommend to friends or family. Thank you. More

by bdperry0529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Chase
Oct 20, 2020 -

94 Nissan of South Holland responded

Awwww thank you so much! We will always care for your friends and family as we care for you - with love and respect! Thank you and have a great day! Liz

October 17, 2020

The dealership was very informative when doing an analysis on my car. I drove my car to the dealer and I was asked to turn the car off to check how sluggish the car was starting. It took them 30-40 More

by bathbodyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rodriguez, Steve Chase, Stephanie McGreal
Oct 19, 2020 -

94 Nissan of South Holland responded

That's a great comment about analysis. We have lots of tools and brilliant people to work with them so it's great feedback to know that the process is working for our customers. Thanks for your business and remember to stop by for a free car wash! Liz

October 15, 2020

Car was in for transmission repair covered under warranty. Only complaint I was not provided a loaner car and had to rent a car for a week. More

by bevh57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rodriguez, Steve Chase
Oct 16, 2020 -

94 Nissan of South Holland responded

Hi Bev. I'm so sorry for the inconvenience you experienced getting your transmission fixed. We have very few loaner cars these days due to the Coronavirus. Depending on if you used a factory warranty or an extended warranty, some cover loaners while others do not. Please stop in and see our finance director next time you're in for a quote to purchase an extended warranty! This will help protect your investment while preventing inconvenience next time something comes up. Please let me know if you need any more help. Liz liz@94nissan.com

October 15, 2020

Service was great!!! Kevin in service took care of me and kept me updated on everything!!! Great job will definitely us these guys again wow!!!! More

by hammond0
Recommend Dealer
Yes
Employees Worked With
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rodriguez
Oct 16, 2020 -

94 Nissan of South Holland responded

That's such great news! We're so glad that we were able to go above and beyond your expectations! Liz

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