94 Nissan of South Holland - Service Center

Was not happy with my experience at all! I felt misled and I still don’t even understand what’s going on with my car but I can’t just give out money for multiple diagnoses when 1 should be able to tell me and I still don’t even understand what’s going on with my car but I can’t just give out money for multiple diagnoses when 1 should be able to tell me what’s wrong More

Once again I have had a more than great experience at 94 Nissan. recently had an oil change on my Armada after a road trip and was in and out in under 1 hour. My truck has always run perfectly but these guy Nissan. recently had an oil change on my Armada after a road trip and was in and out in under 1 hour. My truck has always run perfectly but these guys continue to keep my baby well cared for and maintained with professionalism and accuracy. I can't stop giving the entire team praise for the magnificant work they do. More

Came in explaining a problem that was suppose to be fixed was still an issue. Was fixed in excellent time frame with no problem. Great experience, special shout out to Derryl and Steve! was still an issue. Was fixed in excellent time frame with no problem. Great experience, special shout out to Derryl and Steve! More

It was a hassle free experience and Daryl is the best! I would definitely recommend anyone to have their service here. Super clean as well! would definitely recommend anyone to have their service here. Super clean as well! More

It’s always easy service the service rep was very helpful. I didn’t have to wait a long time. Social distancing was practiced I felt safe while I waited. helpful. I didn’t have to wait a long time. Social distancing was practiced I felt safe while I waited. More

My process was smooth brought car in for oil change due to light coming on. I still cant believe altima oil last 10,000 miles. to light coming on. I still cant believe altima oil last 10,000 miles. More

Very good customer service. Very clean and safe during the covid 19 pandemic.I always have a great experience during my visit. Darryl always takes great care of me. the covid 19 pandemic.I always have a great experience during my visit. Darryl always takes great care of me. More

I have been there twice for oil changes, the first time I had a coupon which said the specified oil for my car which is synthetic oil, but they put regular oil in and I complained and they put the right oil had a coupon which said the specified oil for my car which is synthetic oil, but they put regular oil in and I complained and they put the right oil in, and the second time I went back they did the same thing so I'm might be finish with your dealership they can't seem to put the right oil in my car, after I told them about it More

Fast friendly service!! Very helpful staff!!! The facility is clean and comfortable!!! I love that no appointment necessary for oil changes!!! That is very very convenient!!!! facility is clean and comfortable!!! I love that no appointment necessary for oil changes!!! That is very very convenient!!!! More

Overall, the job was completed and I’m satisfied with the work. I appreciated Jason coming out to view my vehicle to determine if the entire mirror or just the plastic casing needed to be repaired so he coul work. I appreciated Jason coming out to view my vehicle to determine if the entire mirror or just the plastic casing needed to be repaired so he could order the correct part(s). He was friendly & more than willing to help in any way that he could. Ricardo was also helpful the day of the service appointment, although he seemed a bit unsure of what was going on but I don’t believe that was on him. People aside, there were some glaring issues within the system. The fact that I felt it was my responsibility to coordinate between service and the parts department (I was transferred between them at least twice during my call to get information including pricing & timelines, schedule my appointment & then confirm my mirror casing would be in stock and painted in time for my Appt) left a bad taste in my mouth to start, but then when I arrived for my appointment time and it took 15-20 minutes just to check me in... I’m not sure why the reason for my appointment along with the fact that the part had been ordered and was ready for the appointment was not in the system and required so much time searching to ensure my Service could be completed. I was also frustrated that during my initial scheduling and communication with service I was told it would take an hour and cost $160 To replace the mirror, but when I came in for the Appt, I was told it could take up to 2 hours and cost $320 if they needed to recalibrate the camera, blind spot sensor, etc. I’m not sure why this wasn’t communicated from the get go so I could plan accordingly for my childcare arrangements. All said, I pulled into the garage at 9:29 for my 9:30 Appt, I didn’t sit down in the waiting area until 9:47, and I was notified around 11:15 that it “only took an hour because it didn’t need to be recalibrated”... even though by that point it had been an hour & a half since I sat down, almost 2 hours from my Appt time. I understand running behind schedule, but again, a heads up That it could be longer when I made my Appt would have saved me a lot of headache with my childcare. Additionally, please ensure your prices are up to date. I was quoted $55 for the painting of the mirror, after I got home I saw I was charged $80... what I had calculated to be around $625 after receiving quotes for the part, painting and labor ended up costing me $700 (granted i forgot about tax but still...it was an extra $25 for the misquoted painting price and it could have been an additional $160 had recalibration been needed. That’s a big difference!) Like I said, I believe my frustrations are a result of the system, not necessarily the people. Please, value your customers enough to make their life a bit easier. Jason and Ricardo did what they could do, but they were obviously constrained by the policy and system flaws. More