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94 Nissan of South Holland - Service Center

South Holland, IL

4.6
1,335 Reviews

1,335 Reviews of 94 Nissan of South Holland - Service Center

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June 13, 2022

I went into 94 Nissan to get service on my truck & I experienced efficient and reliable service More

by Mzshel36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

94 Nissan of South Holland responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Matt Sappenfield Owner Loyalty Manager

June 11, 2022

Is the worst service that I have seen in my life for buying cars and cars service they bad More

by arianalopez121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Sappenfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Sappenfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

94 Nissan of South Holland responded

We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to have a better understanding about your experience. Please reach out to us at (708) 333-2000 at your earliest convenience and we will do our best to resolve this with you. Matt Sappenfield Owner Loyalty Manager

June 09, 2022

The personal in the service department 🏬 were excellent and they were very courteous and very helpful More

by kpotts1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

94 Nissan of South Holland responded

We are so happy to read such a great review about Nissan Of South Holland! Thank you so much again for your feedback! We hope you have a great day! Matt Sappenfield Owner Loyalty Manager

June 09, 2022

I had my daughters Nissan Sentra taken in to correct a no key detected and malfunction. The battery terminals were cleaned and the car started up. I went to get gas and went home. The next day the car had More

by scorpio070327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

94 Nissan of South Holland responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (708) 333-2000 so we can work towards a resolution. Matt Sappenfield Owner Loyalty Manager

June 07, 2022

Staff was friendly and helpful very good at explaining things and letting you know what's going on More

by delightali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deshun Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

94 Nissan of South Holland responded

Delightali, we're happy you found our staff to be so supportive during your experience here at Nissan Of South Holland. Thank you so much again for your feedback! We hope you have a great day! Matt Sappenfield Owner Loyalty Manager

June 07, 2022

I’m very impressed with the service I had done. I thought it would be a long time but was out quicker than I expected even came with a car wash. Way to go keep up the good work Nissan. More

by jones41502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

94 Nissan of South Holland responded

Jones, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do! Matt Sappenfield Owner Loyalty Manager

January 25, 2022

The reason they are called 94 Nissan is because it takes them 94 days to fix a vehicle. I bought a vehicle from them, transmission went out 10 days later. It took them 93 days to fix it. 2 months later the More

by Timvanderbilt85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derryl Reese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Torrey Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2021

Derryl was extremely helpful and informative. He definitely deserves a promotion and a raise! Thanks Nissan! More

by Jheramie24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Chase
Jan 19, 2022 -

94 Nissan of South Holland responded

Jheramie24, thank you for the high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Liz

November 22, 2021

Incompetent and inefficient service department. They are unskilled with resolutions of car mechanics issues. BEWARE More

by knowledge360
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Derryl Reese
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler and Peter 1 star , Steve Chase
Dec 02, 2021 -

94 Nissan of South Holland responded

Knowledge360, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Knowledge360, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (708) 333-2000 and ask for our new service manager, Chris Koehler. We look forward to hearing from you.Liz

July 20, 2021

Customer service is horrible, when you need to talk to someone with your vehicle there in the shop. no one will get back to you at all you can text them email them and even call them with no results. More

by detective
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo zamudio, Tech: Paul, Liz Sappenfield, Steve Chase
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