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94 Nissan of South Holland - Service Center

South Holland, IL

4.6
1,335 Reviews
Call Service Center (708) 251-0222

1,335 Reviews of 94 Nissan of South Holland - Service Center

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January 15, 2024

Experience was excellent Torrey is an awesome tech and he really knows how to make you feel like family More

by shawnatemperance
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Torrey Hall
Report | Print
Jan 17, 2024 -

94 Nissan of South Holland responded

Thank you again for taking the time to let us know how we did. We look forward to your next visit! We hope you have a great day! Matt Sappenfield Owner Loyalty Manager

January 15, 2024

Awesome Experience Taylor,Tyler and Torey are Phenomenal Extraordinary service advisors and mgr Great Experience at Dealership. Great work More

by PAXPAC27
Recommend Dealer
Yes
Employees Worked With
Gerardo Ibarra, Gerardo Ibarra
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Jan 17, 2024 -

94 Nissan of South Holland responded

We're happy you found our staff to be so supportive during your experience here at Nissan Of South Holland. We are always more than happy to assist you if anything else comes up. Take care! Matt Sappenfield Owner Loyalty Manager

January 15, 2024

Taylor went above her job to answer questions regarding my door and its function. Thank you Taylor your Amazing and I Appreciate your Service. More

by mydumplings06
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McCarroll
Report | Print
Jan 17, 2024 -

94 Nissan of South Holland responded

We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help! Matt Sappenfield Owner Loyalty Manager

January 15, 2024

They didn't want to honor the warranty for the weatherstrip for the driver side front window so I had to call back to the dealership ,that was the only problem. More

by Steppin2damusic
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McCarroll
Report | Print
Jan 17, 2024 -

94 Nissan of South Holland responded

Thank you for letting us know about your recent visit to Nissan Of South Holland. We will use your review as an example to make sure that doesn't happen again. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Matt Sappenfield Owner Loyalty Manager

January 11, 2024

Try to be patient and let her do her job, she will come to you. More

by heatheramyers97
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Torrey Hall
Report | Print
December 30, 2023

I thank the company the staff if great service is available they provide you with great customer care More

by lastank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deshun Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 01, 2024 -

94 Nissan of South Holland responded

Lastank, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day. Matt Sappenfield Owner Loyalty Manager

December 18, 2023

I felt welcomed and appreciated the first time I brought my Rogue to service at 94 Nissan, and I continue to receive this level of expertise. More

by jerry jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Ibarra
Report | Print
Dec 20, 2023 -

94 Nissan of South Holland responded

Jerry, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Matt Sappenfield Owner Loyalty Manager

December 11, 2023

They didn't put our glove compartment box back properly. We're missing our pineapple novelty that was hanging on our mirror. Made a complete mess of our truck. More

by marilynabraham01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor McCarroll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

94 Nissan of South Holland responded

Hi Marilyn, we regret your most recent visit with us was not up to the standards we strive for. We will make sure our technicians keep the inside of your vehicle the same as you left it with us. Next time you stop in we will give you a free carwash inside and out. We hope you stay with us and give us another chance. Take care! Matt Sappenfield Owner Loyalty Manager

December 11, 2023

Great I had a wonderful experience at 94 Nissan. Great people to work with. Love it More

by GARLANDLAKISSA
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McCarroll
Report | Print
Dec 13, 2023 -

94 Nissan of South Holland responded

Garland, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Matt Sappenfield Owner Loyalty Manager

December 09, 2023

I'm completely unsatisfied and upset They strip my oil plug Poor not true information was told to me to cover they mistake More

by jaxxx093
Recommend Dealer
No
Employees Worked With
Gerardo Ibarra, Gerardo Ibarra
Report | Print
Dec 13, 2023 -

94 Nissan of South Holland responded

We are disappointed to hear that you did not have a more positive experience with us at Nissan Of South Holland. We appreciate you bringing this experience to our attention. If you are willing to give us another chance, I am offering a free oil change and tire rotation hoping you will come back as our valued customer. We hope we can get it right the second time and we will learn from our mistakes from your input. Hope to see you back. Matt Sappenfield Owner Loyalty Manager

Dec 13, 2023 -

jaxxx093 responded

Sir i called you yesterday left 2 messages Also they said they cnt do oil change when i was there. I use to be a manager at jiffy lube. People strip oil plugs all time.Just own up to it. I have all my receipts. So can someone please fix my car.

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