6th Avenue Honda - Service Center

Key fob programming Great people to work with...clean building, nice people, prompt servive... it's a nice addition to the stillwater community. We will use them again in Great people to work with...clean building, nice people, prompt servive... it's a nice addition to the stillwater community. We will use them again in the future should we need service. More

Corrected Repair In a routine visit for an oil change, the technician discovered that the newly replaced battery (bought at Honda) had not be cleaned at the terminal c In a routine visit for an oil change, the technician discovered that the newly replaced battery (bought at Honda) had not be cleaned at the terminal cables. After a conversation with the general manager about this oversight or negligence, the general manager made an appointment to get my car in and remedy the problem, cleaning the cables for the battery terminal. The problem, admittedly, should have been remedied on the initial installation of the battery, but the general manager and manager of the service department quickly remedied the problem, got the vehicle in and the battery cables cleaned! More

Did not do what they said they would. Went for an oil change and tire rotation. Was asked if I wanted to "upgrade" to BG oil products. If I continued to use BG it would give me a lifetime Went for an oil change and tire rotation. Was asked if I wanted to "upgrade" to BG oil products. If I continued to use BG it would give me a lifetime warranty on my engine etc....I said ok, gonna be $68 instead of $48. Needed my phone number so they could text me recommendations after they checked it out. I waited 2 hours. Ran errands around town with my husband. Never heard from them. Called them, said I never got a recommendation. It had been 2 hours. They said "hold on a minute". Someone sent me the recommendation. My questions is, how long would I have to wait for what was recommended if I wanted it. The right hand has no idea what the left hand is doing at this business. To top it off, I was never upgraded to BG oil. They did not try to charge me for it.....Makes me wonder if my oil got changed at all. They never mentioned if they rotated my tires and at this point I did not care. I will not be returning. More

Service center installed lower engine cover. Service was prompt and they even added air to a tire. I waited at the center until the work was completed. It was a rather simple job. Service was prompt and they even added air to a tire. I waited at the center until the work was completed. It was a rather simple job. More

Great Service I came in from out of town and they were able to service my vehicle on short notice. The email and text updates were really helpful. I came in from out of town and they were able to service my vehicle on short notice. The email and text updates were really helpful. More

Talk don’t text I found the texting of information about my car while I was in the waiting room to be extremely poor customer service. Service providers spent more ti I found the texting of information about my car while I was in the waiting room to be extremely poor customer service. Service providers spent more time looking at their iPad than they did communicating with customers. I can go to a privately owned oil change place and have service providers say Hello and provide nice, pleasant interactions, concerned about what is needed by the customer. Texting me and then coming to talk to me over 15 minutes later is not showing concern or being very nice. On a bright note, the women who I interacted with to pay for the service were and always have been, fantastic!! More