518 Auto Sales of Norfolk

Hello everyone, I'm a 25 year retired USMC veteran, and I feel 518 management doesn't value their customers after a sale is made! I've previously written a review stating how pleased I was with the exception feel 518 management doesn't value their customers after a sale is made! I've previously written a review stating how pleased I was with the exceptional service, well my opinion has changed. I would suggest anyone who thinking about purchasing a vehicle from there to take that vehicle to someone whom they trust prior to finalizing the sale and this is why. Three weeks after purchasing the vehicle the engine check light came on while my son was driving so he took it to have the code read at one of the automotive stores in VaBch. The code identified it was the battery so my son replaced the battery out of his pocket. The cost was a little over $200.00. I called the dealership and pretty much got the run around from the store manager Mr. G stating he would give me a call back but never did. Well it so happened the tags for the vehicle came in and I've received a call from the receptionist later that same evening. So I decided to go pick up the tags and registration myself the following day. When I arrived the sales representative who sold me the car recognized me and assisted me with getting the tags, and then I told him I needed to speak with Mr. G regarding having to replace the battery. After approximately 30 minutes later Mr. G approached me and asked me to step into an office. I then told him what we experienced with the vehicle and that the battery was replaced, and yes I brought the receipt with me. He begin to tell me how he had to buy his wife a battery after purchasing her a car and he wasn't aware of any problem with the vehicle and how we should've brought the car back to him first. He didn't want to reimburse the cost of the battery or take responsibility for a faulty/depleted battery. If he would have offered half of the cost I would have been satisfied but instead he decided to become very unprofessional. So, I hope that you tread very cautiously if you're looking to buying a vehicle from 518, especially if you're veteran, reservist/Guard, or active duty. Mr. B, USMC MGySgt Retired. For this I give them a rating of poor. More

My son needed a vehicle and we went to 518 Auto Sales and we’re treated with exceptional customer service. My son decided on a vehicle after we test drove it and agreed to purchase. I was very pleased with t we’re treated with exceptional customer service. My son decided on a vehicle after we test drove it and agreed to purchase. I was very pleased with their processing and customer service. If you’re looking for a quality used vehicle, check out 518 Auto Sales More

Very great bunch of guys to deal with , Leonard aube was the best showed a me a few cars until I finally went with the keep ,, thanks my friend keep up the great work the best showed a me a few cars until I finally went with the keep ,, thanks my friend keep up the great work More

I had a great experience with this dealership and Mark Blumenthal! He was very friendly and heard what I wanted and made the happen! They made it quick and easy! Blumenthal! He was very friendly and heard what I wanted and made the happen! They made it quick and easy! More

Mark made this entire deql perfectly simple We came from Texas and decided to do business with thwae wonderful folks I recommend Mark to everyone Texas and decided to do business with thwae wonderful folks I recommend Mark to everyone More

Friendly service. They made the process easy and efficient. Jermaine was incredibly helpful. I had just totalled my vehicle and he made it possible to drive off with a used vehicle the next day. efficient. Jermaine was incredibly helpful. I had just totalled my vehicle and he made it possible to drive off with a used vehicle the next day. More

This was a great experience, quick and easy negotiation and a fair trade in on my current vehicle. I would definitely recommend this to anyone who needs a reliable pre-owner vehicle. and a fair trade in on my current vehicle. I would definitely recommend this to anyone who needs a reliable pre-owner vehicle. More

Mark was a pleasure the entire experience was seen less and very enjoyable Please use 518 auto sales and utilize this awesome dealership and awesome Salesman and very enjoyable Please use 518 auto sales and utilize this awesome dealership and awesome Salesman More

Mark Blumenthal was a consummate professional in his entire approach toward us and this wonderful experience This purchase was a total dream come true in every way entire approach toward us and this wonderful experience This purchase was a total dream come true in every way More