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495 Mazda - Service Center

Lowell, MA

4.8
1,488 Reviews

1,488 Reviews of 495 Mazda - Service Center

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March 06, 2021

I have been going to this dealership since I bought my Mazda 3 8 years ago, originally Lannan now 495 Mazda. The service team is great, always attentive. More

by L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesare Singarella
March 06, 2021

Great service team at 495 Mazda !The new video update is Great service team at 495 Mazda ! The new video update is awesome. ! From the moment you get in the service team are there to answer any question an More

by Cesar Araujo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2021

The service at 495 Mazda is always very accommodating when I call for an appointment. The Service Department members listen to my car concerns and take care of the car’s issues. More

by DOTTIE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesare Singarella
March 05, 2021

Service Deparment is great - very friendly and helpful. They kept me updated throughout my service so I wasn't wondering how much longer I'd be waiting. More

by GINNIE.MUSIEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2021

The told me exactly what it would cost and what needed to be done. What they quoted was higher than what they charged since all the quoted work was not needed. Greet to work More

by BEMDHF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2021

Great people. Very clean. Go out of their way to help. Most importantly communication was on point. Never did anything more than I requested without asking me 1st. More

by SHERRICAOUETTE420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella
March 04, 2021

Very happy with Mazda 495 service department. Intake was fast and easy. They were expecting me and provided an accurate wait time estimate. The new feature of taking a video of the vehicle and what they w More

by JEFF.SMELTZER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella
March 03, 2021

It was great, except that the sticker on my windshield does not match the report they gave me. The report has my battery in the "yellow" but the sticker has everything checked "green". I'm suspect now. More

by STETZWEBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesare Singarella
March 02, 2021

The dealership employees were friendly, knowledgeable and service was performed in a timely manner as well as letting me know what other items were needed. Always impressed by staff and new building is beaut More

by CESARE31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2021

They did a great job on my first service appointment. they were fast and efficient and friendly. Waiting room was clean and well stocked with drinks More

by MNORTON275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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