495 Mazda

Today I took my Saturn ION, 2003 for service. I met Alex L. who was very courteous, friendly, professional and knowledgeable about his job. I certainly felt that I was not just another statistics in the com L. who was very courteous, friendly, professional and knowledgeable about his job. I certainly felt that I was not just another statistics in the company but I felt like a valued customer. I knew that my car was in safe hands and will be serviced appropriately. I would definitely recommend this dealership to everybody that includes Saturn owners, my friends and family. Thumbs up once again! More

I have worked with Roger Hanks in the past, however was not familiar with Lannan Mazda. I have recently started going to Lannan Mazda where he currently working and have been happy with the great service not familiar with Lannan Mazda. I have recently started going to Lannan Mazda where he currently working and have been happy with the great service Roger continues to provide along with his team. Roger is honest and up front about what needs to be serviced and will give you an estimate before any work is done. He also checks in with you if his team finds anything additional that may need to be serviced. The guys are great at fitting the car in for service on short notice and complete what needs to be done according to your vehicle, which is great for me so I am not spending additional money I do not have right now. Also, every time I have gone in for service, I am given information and a cost estimate for the next expected service and time frame according to my vehicle and driving history. It is great to have trust in my service manager Roger, and always feel reassured when I leave that I do not have to worry about the safety of my vehicle. More

I had a great experience working with Lannan Mazda when purchasing a CX-7. John Bonner was honest and sincere; there was no BS or pressure selling that I had experienced at another Mazda dealership that I purchasing a CX-7. John Bonner was honest and sincere; there was no BS or pressure selling that I had experienced at another Mazda dealership that I visited. More

Three weeks ago I decided to look at new cars. Because of the excellent service I always receive from Roger @ Lannan Mazda service department I wanted to give my business to them. I went in on a Sunday a the excellent service I always receive from Roger @ Lannan Mazda service department I wanted to give my business to them. I went in on a Sunday afternoon and had the pleasure of meeting Andy Strutt. I wasn't entirely sure exactly which model I wanted; I was interested in a few of them. Andy took the time talk for a while and find out which cars would be a good fit for my preference and budget - After a few test drives and narrowing down the options we found the car that was a perfect match for me. Car buying doesn't seem like it should be this easy and painless, but it was. Andy was awesome, he took the time to get to know my girlfriend and I, and we learned a bit about him as well. I never felt pressured or rushed and he worked really hard to earn my business. The service I received from him was outstanding. When you work with Andy you feel like you're doing business with a friend, not someone who's trying to clean up your wallet. I can't recommend him enough. Everyone I have met at Lannan Mazda has been exceptional; they're honest, and they work hard for you. I met with Larry in finance for the paperwork and he was really great. In my experience whenever it was time to meet the finance guy you were in for a bad attitude and extra surprises; that wasn't true here. Larry was friendly and had a great attitude. He made the process painless, and he's funny so that helped too. Last but not least as always I had a great experience with Roger. I was getting a roof rack installed and having the car detailed for delivery. His techs do an awesome job; they're professional and treat your car like its their own. Roger is a stand-up guy that goes above and beyond for his customers. It's never an act with him, he truly cares about his customers and works hard to earn your loyalty. I honestly cannot say enough good things about Lannan Mazda and I would buy another car from them in a heartbeat. Thank you for such a great experience! More

I have had an excellent experience with Roger at Lannan Mazda. The service work was done well and quickly and was done for a very reasonable price. I would highly recommend them to anyone looking for a d Mazda. The service work was done well and quickly and was done for a very reasonable price. I would highly recommend them to anyone looking for a dealership to bring their vehicle for service. More

I drive from Fitchburg to Lowell to have my car serviced and it's well worth the drive. I always receive top quality service and care while I am there and it's always a pleasureable experience. I always f and it's well worth the drive. I always receive top quality service and care while I am there and it's always a pleasureable experience. I always feel that Roger is looking out for my best interest in respect to my vehicle and gave me the heads up this time regarding my tires and that by winter I would need new ones. What can I say....it's always a pleasure. Thanks for the great service! More

When you find a trustworthy service manager you stick with them - Roger is really honest and an all around good guy. He really goes out of his way to ensure his customers are taken care of, and to build with them - Roger is really honest and an all around good guy. He really goes out of his way to ensure his customers are taken care of, and to build a rapport with them so they become a customer for life. Those qualities can be tough to find when going to a dealership for service - so often you're met with the typical "say-anything" service manager that will do anything to make sure your pockets are empty by the time you leave; that's simply not the case with Roger. I make these statements not only based on my own experiences, but from witnessing his interactions with other customers. Yesterday I went in for my 30k service and to get my winter tires swapped out for summer. Coolant flush is part of the 30k service; however, it wasn't necessary for my car yet so Roger gave me an alignment(much needed after the abundance of MA pot-holes this winter) in place of the coolant flush to ensure I was getting my moneys worth for this service, along with a couple other smaller details. Roger values his customers and because of that I feel comfortable referring my friends to him, and I will continue to bring my business to Lannan Mazda. More

The service I received at Lannan Mazda was excellent from the moment I walked in the door. I was greeted instantly by John Bonner and he was very helpful and answered all of my queations. Overall it was a ve the moment I walked in the door. I was greeted instantly by John Bonner and he was very helpful and answered all of my queations. Overall it was a very easy experience for my first time buying a new car. I would definetly recommend this car dealership to anyone interested in buy new or used. More

These guys are great. I went to the dealership next to it initially and felt trapped and pressured. Andy made me feel like comfortable and like I was making the right decision. They even went as far as to ca initially and felt trapped and pressured. Andy made me feel like comfortable and like I was making the right decision. They even went as far as to call me on my birthday to wish me a happy birthday and on other holidays as well. If ive needed anything they've been prompt with helping. I would absolutely buy from them again and recommend them to everybody. More

Had a great experience with Lannan. Had the best internet price by far on a new CX-9, nearly 1k better than three other dealers. Mike the internet guy was very responsive and informative. Painless internet price by far on a new CX-9, nearly 1k better than three other dealers. Mike the internet guy was very responsive and informative. Painless finance process (zero hard sell). And excellent patient salesperson in Andy. Also got a more than fair offer on my trade. This is a former Saturn dealer, and you can tell they haven't got rid of the nice factor that those dealers have (they just have better cars now with Mazda's on the lot). Highly recommend this dealer, even if Lowell isn't nearby. More