495 Mazda
Lowell, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 3:30 PM
Service
Monday 7:30 AM - 4:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday 7:30 AM - 4:00 PM
Thursday 7:30 AM - 4:00 PM
Friday 7:30 AM - 4:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 4:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday 7:30 AM - 4:00 PM
Thursday 7:30 AM - 4:00 PM
Friday 7:30 AM - 4:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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The team at the service department are helpful and knowledgeable. The virtual visit of the work completed is very helpful knowledgeable. The virtual visit of the work completed is very helpful More
Made appointment for software update and was quoted 1 hour wait. Wait was in excess of 2.5 hours. Extended wait time to download software updates. hour wait. Wait was in excess of 2.5 hours. Extended wait time to download software updates. More
I had a great customer experience sending my Mazda CX-5 car to 495Mazda. I got a detailed inspection report and thorough service. Everyone here is super friendly and professional. I will definitely come he car to 495Mazda. I got a detailed inspection report and thorough service. Everyone here is super friendly and professional. I will definitely come here again for future services. More
Oil change and tire rotation took a while considering that i had an appointment and it was not too busy. Maybe they are light on service technicians staffing?? To be determined that i had an appointment and it was not too busy. Maybe they are light on service technicians staffing?? To be determined More
I made the purchase easy for the dealer, came into the store knowing exactly what I wanted, they made the experience reasonably smooth, we all had pleasures there. store knowing exactly what I wanted, they made the experience reasonably smooth, we all had pleasures there. More
Alex was kind, considerate, and understanding without being pushy. The entire process was enjoyable and his calm demeanor brought me back to buy a car from him after I test drove it with his help. being pushy. The entire process was enjoyable and his calm demeanor brought me back to buy a car from him after I test drove it with his help. More
Very good service. All staffs are nice. We worked with Alex. He is very friendly and gave is all the information All staffs are nice. We worked with Alex. He is very friendly and gave is all the information More
The dealership didn't have a large selection of other vehicles besides the one I arranged to drive but they were willing to take off the sales tax because I'm a new Hampshire resident. Alex was great to vehicles besides the one I arranged to drive but they were willing to take off the sales tax because I'm a new Hampshire resident. Alex was great to work with and answering my questions! They even included some extra warranty things when they found out I was vehicle shopping because I had been in a total loss accident. Having them drive the car up to New Hampshire was a plus and I appreciate the help to set up the MyMazda app. More
We were especially impressed on this occasion. The staff were attentive, efficient, and very friendly. We called late on Friday with an urgent need (broken shock absorber) and were able to get i The staff were attentive, efficient, and very friendly. We called late on Friday with an urgent need (broken shock absorber) and were able to get in 'first thing' the next morning, and out in time to begin our trip. More