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495 Chrysler Jeep Dodge Ram - Service Center

Lowell, MA

4.6
201 Reviews

201 Reviews of 495 Chrysler Jeep Dodge Ram - Service Center

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May 31, 2023

Best service ever, bought my Jeep 2 years ago and Shah and Tony always make it a point to personally check on the progress and quality of the service provided. More

by Dgsalani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahriar Ghandchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
tonygh99 Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Dgsalani responded

PLease post my review

May 14, 2023

This dealership did a great job evaluating the issues we were having and keeping us posted on the progress. More

by e.kee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All service employees.
May 01, 2023

Excellent service and advice. Customer friendly waiting room. Service representatives are always friendly and helpful. More

by Susand6249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Susand6249 responded

Great service representatives. Never pressured when deciding to purchase a car and I have bought several from organization.

May 01, 2023 -

Susand6249 responded

Customer service a plus

April 26, 2023

Friendly and knowledgeable. Honest and comprehensive in their assessment. Easy to talk to and the staff is outstanding. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shahriar Ghandchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
tonygh99 Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Staff in service were terrific.
Apr 26, 2023 -

Steve responded

A

April 22, 2023

Great experience. Fixed my AC for those hot summer days. Will always take my car to 495 More

by Ashley.gouveia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shahriar Ghandchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2023

Mike in the service dept is great. Always has been. Knows my needs and gets it done quickly. Excellent customer service More

by Effie Exarhopulos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
April 09, 2023

Great customer service and on time as told will visit again for sure every time More

by Talal yatim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle McEnany
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn in service
February 23, 2023

Got a quick appointment and fixed what was needed, great communication,very friendly and answered all my questions More

by LuisCruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
January 24, 2023

Very pleased with service advisor Louie and Mike. Appoints seem to be scheduled in a reasonable period of time from initial request, not like some of the other Jeep dealerships. More

by Sgtgrimace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie and Mike, service department
January 18, 2023

Shawn the person who I dealt with did a good job of handling me when I was irate about something that should’ve been covered by warranty. He was very calm and remained helpful. Despite my anger I apolo More

by castleneckfarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray the service manager 5star
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