495 Chrysler Jeep Dodge Ram - Service Center

I brought my 2009 Jeep wrangler in for service, the right front brake was locking up and eventually caused my abs light to turn on. When I brought it it the light cleared and the service manager yelled at me front brake was locking up and eventually caused my abs light to turn on. When I brought it it the light cleared and the service manager yelled at me about my remote start. He then blamed my abs light on the remote start installation. A month later I bring it in again for the front right brake locked up once again. He proceeds to tell me that my vehicle is now out of its 3/36 warranty and that the notes in the system say the vehicle is not covered under warranty because of the remote start. I just got my truck back from your ordinary run of the mill mechanic, guess what. The brake caliper was seized up and there was nothing wrong with the abs. Apparently Oscar knows more then everybody else and didn't have the mechanics who work at 495 even look at my brakes. I bought this Wrangler at 495 and i will never buy another vehicle there or bring any vehicle in for service. More

Via phone, I was told by Oscar that he did not care about my repeat business because i didnt buy the car here, and had only brought it in for service twice. He then told me the customers in front of him were my repeat business because i didnt buy the car here, and had only brought it in for service twice. He then told me the customers in front of him were laughing at my inquiries and that it was just too bad for me. Real manager material! More

I would certainly recommend this dealer to anyone. I went to the dealer to have my town and country worked on and walked away as a new owner to a durango. He never pushed me on a sale and Eddie is very knowl to the dealer to have my town and country worked on and walked away as a new owner to a durango. He never pushed me on a sale and Eddie is very knowledgable on his mopor products. Service department is also great very friendly staff which made my spontaneous buy even better I got what I wanted and that was it thank you again More

Although I spent a great amount of time at the dealership waiting for my car, it was a highly positive experience. I was continuously checked on to make sure I did not need anything. The manager explained waiting for my car, it was a highly positive experience. I was continuously checked on to make sure I did not need anything. The manager explained the issue with my car clearly and was very professional. I feel comfortable returning to this dealership and feel that they are very honest, which is not how I have felt in the past about other dealership service departments. I would recommend this dealership to others as well. None of us enjoy having our car serviced but it helps when the customer service process goes above and beyond. More

My Jeep being fairly new hasn't required real "work" thankfully but in return visits for maintenance/service I have found this dealership to be above average. When a small question/problem arose "work" thankfully but in return visits for maintenance/service I have found this dealership to be above average. When a small question/problem arose the service manager dealt with in in a prompt and professional manner. It's reassuring to know that even "after" the sale, the customer is still of value. More

Always have had a pleasant experience with the service team at 495. Never have to wait, always completed on time and never any hassles or upcharges. I would recommend this service dept to anyone who needs team at 495. Never have to wait, always completed on time and never any hassles or upcharges. I would recommend this service dept to anyone who needs any work done, regardless of make and or model of vehicle. More

I BELIEVE THE SERVICE,TIME,KNOWLEDGE,AVAILABILITY AND I BELIEVE THE SERVICE,TIME,KNOWLEDGE,AVAILABILITY AND FRIENDLINESS FROM THE EMPLOYEES TO THE OWNERSHIP. THEY ARE THE BEST I HAVE EVER BEEN A I BELIEVE THE SERVICE,TIME,KNOWLEDGE,AVAILABILITY AND FRIENDLINESS FROM THE EMPLOYEES TO THE OWNERSHIP. THEY ARE THE BEST I HAVE EVER BEEN AFFILIATED WITH AND AT 68 THAT'S QUITE A FEW .ALSO I WOULD LIKE TO COMMENT ON THE STOCK THEY HAVE AVAILABLE AND HOW THEY CAN REACH OUT FOR YOU. More

I have bought a car from this dealer and am very pleased with the sales process. I have had my car(s) serviced here and the quality of work is very good. The cost of service is honest and reasonable. They h with the sales process. I have had my car(s) serviced here and the quality of work is very good. The cost of service is honest and reasonable. They have a great selection, nice showroom, pleasant employees. I would recommend this dealership to friends and family based on my over experience and satisfaction. More