495 Chrysler Jeep Dodge Ram - Service Center

Customer not a priority Dealership offered a terrible sales experience that was essentially bait and switch and service after purchase has been a disaster. I feel my time is Dealership offered a terrible sales experience that was essentially bait and switch and service after purchase has been a disaster. I feel my time is not valued, respect is not given and quality is not a priority. Same mistakes are repeated again and again with no accountability. Front line guys are nice but management does not make customer experience a priority. A really terrible experience for me and I suggest you take business elsewhere. More

Service Department I couldn't have been any happier with the Service department this week. I have a full size Promaster van that needed knew brakes. Earlier in the week I couldn't have been any happier with the Service department this week. I have a full size Promaster van that needed knew brakes. Earlier in the week I called and spoke with Cesar over the phone and he got me all set up making sure they would be able to take care of me on Saturday. He made sure the parts department had everything necessary to get my van serviced. I showed up and dropped it off Saturday morning and an hour later I receive a phone call from Eddie explaining to me all 4 brake pads and the current status of the rotors. I explained to Eddie the most important thing for me is for my work van to be on the road. He said "no problem, I will call you back with all the pricing". He called me back and rather than just giving me the full price he took the extra effort and looked into my van qualifying for a warranty on the breaks! All said and done I paid just half of what the total would have been for the initial parts and labor. Great service, I will definitely come back the next time my van needs maintenance!!! More

Significant Decline In Service Bought my Grand Cherokee in 2010. The sales experience was only OK. I upgraded the Navigation Package and had a lot of Headaches initially. Had to ma Bought my Grand Cherokee in 2010. The sales experience was only OK. I upgraded the Navigation Package and had a lot of Headaches initially. Had to make three visits the first few weeks and was not happy. Oscar Kulins in Service really worked with me, and got me rentals so I would not have to wait, since I work nights and sleep during the day. I continued to have outstanding service up until the past few weeks. I sent in an online request for an oil change, tire rotation and 60,000 mile maintence on March 29th and April 1st with no response. I then called the dealership on April 4th and was connected to the Service Department. I spent 12 minutes on hold and hung up. I contacted a Mutual Acquaintance of Oscar's to find out what was going on. I discovered he is now at Allen Mello in Nashua, NH. I got a hold of Oscar at 8:45 this morning, and my car is presently getting taken care of. I can not rate quality, friendliness or price at 495, since I was never seen. More

Service at 495 Chrysler Jeep Dodge is top notch! I have been a customer of 495 Chrysler Jeep Dodge for about 7 years now and I would not take my Dodge cars anywhere else. Oscar (Service Manager) is I have been a customer of 495 Chrysler Jeep Dodge for about 7 years now and I would not take my Dodge cars anywhere else. Oscar (Service Manager) is amazing. Whenever I used to take in my 2004 Dodge Intrepid SXT, he could hear the noise and pinpoint it almost immediately. I would not trust my 2013 Grand Caravan R/T or my new 2015 Dodge Journey SXT to anyone else! When I recently bought the 2015 Journey, I had a backup camera installed by Oscar's team and you could not even tell that they did any work. The whole service staff is courteous, respectful, well informed, and VERY willing to help out with anything and answer any questions. I would not take my Dodge vehicles to anyone else. More

Excellent Service Standard service (oil change, etc.) was handled efficiently and competently. I brought the Chrysler 200 in with an intermittent problem that was pa Standard service (oil change, etc.) was handled efficiently and competently. I brought the Chrysler 200 in with an intermittent problem that was particularly difficult to diagnose. It took a couple of visits, and much collaboration with the Chrysler engineers, but a solution was found, and now the car is running perfectly once again. I was greatly impressed with the ability of the team --lead by Oscar Kumins --to reach a satisfactory conclusion. More

Service department is the best! I've been a customer of 495 for many years and my family and I have bought several cars from them. But what I like the most about the dealership is th I've been a customer of 495 for many years and my family and I have bought several cars from them. But what I like the most about the dealership is their commitment to service. Oscar Kulins and his service writers are second to none. They truly care about customer satisfaction. A true 5 star dealership. More

Service Jason Kulins knows how to take care of customers . He is very professional and positive dealing with the all situations. A pleasure to do business wit Jason Kulins knows how to take care of customers . He is very professional and positive dealing with the all situations. A pleasure to do business with. More

Very helpful and great service and great waiting room. Oscar went out of his way to make our keys match even though they were not dealer keys. We were wondering if we would have to come back another day. Oscar went out of his way to make our keys match even though they were not dealer keys. We were wondering if we would have to come back another day. But we did not have to . He also took care of our rear window Wiper even though it was not part of the service. We love the waiting room and the coffee. It was so clean and bright. Sincerely, John King More

Total satisfaction I brought my Jeep in for a loud rumbling noise in the front. Oscar Kulins was very proffesional and prompt with the qoute for repairs and having it do I brought my Jeep in for a loud rumbling noise in the front. Oscar Kulins was very proffesional and prompt with the qoute for repairs and having it done when promised. Thank you Oscar Kulins More

Fixed without an appointment As always I was completely satisfied with my experience.. I brought my Jeep in without an appointment, but Oscar Kulins was able to fit me in and he a As always I was completely satisfied with my experience.. I brought my Jeep in without an appointment, but Oscar Kulins was able to fit me in and he and his staff fixed my problem in less time than quoted.. I have never had a problem and will keep going to Service my vehicle as long as I own it. More