495 Chrysler Jeep Dodge Ram - Service Center

Rush you out and not fix problem I called and reported my navigation system working on and off. I looked up reviews and said told the tech that on the Chrysler page they have custome I called and reported my navigation system working on and off. I looked up reviews and said told the tech that on the Chrysler page they have customers with the same issue and that it might need to be swapped out. Had to bring the car in for oil change, tire rotation and a few recalls. I also wanted to have it detailed in and out. KUDOS to the detailer as they would be my only recommendation. Fantastic Job The navigation, the tech told me I need to go home and update. Ok, so I had a rental car returned and took the car home and called Garmin, they first informed me that my system is not working so it can't be updated, then they proceeded to tell me that WHY DID THE DEALERSHIP NOT PERFORM THE UPDATE AS IT WAS THERE AND THEY CAN DO IT VERY EASILY FOR THE CUSTOMER. So now I am very upset, I had already told them when I dropped off there was an issue with the system, but his easy fix is put it back on me. Now I have to take more time out of work and rent a car to have the same issue that I brought it in for in the first place addressed. POOR POOR SERVICE. Also called 3 times to speak with someone and NO one has returned my CALL More

5 star service 5 star service. Both my trucks and family cars have been being serviced here for years. 495 Jeep has always been responsive and committed to getting t 5 star service. Both my trucks and family cars have been being serviced here for years. 495 Jeep has always been responsive and committed to getting the job done. More

Promotion Free Oil Change. 10/13/18- called on 10/8 left message. Called on 10/9 spoke to Patti appt for oil change made for 10/13. There at 7:50. Man in suit jacket asked if 10/13/18- called on 10/8 left message. Called on 10/9 spoke to Patti appt for oil change made for 10/13. There at 7:50. Man in suit jacket asked if I had an appt because I was driving a Nissan. I said yes, I spoke to Patti on Tuesday. Waited while they took care of the Jeep owners, even though I was there first. Finally got annoyed and asked if I did have an appointment and the woman said she didn't see my name. I will never go there. If i ever purchase a Jeep, it will not be from 495 Jeep. Fraud. More

I'm glad I didn't trust them with anything bigger I started trying out different Jeep dealers closer to my house. The dealer I usually go to (Clark ) is very good...but equally very busy. I figured a I started trying out different Jeep dealers closer to my house. The dealer I usually go to (Clark ) is very good...but equally very busy. I figured a good test would be a simple oil change. That way I can get a feel for the service department. So, a month ago I stopped by for a last minute oil change later in the day. I did not get that " we are happy to help you" feeling. I got, what I perceived as the " are you really giving me this oil change at the end of the day?!" feeling. Attitude aside, they were surprisingly quick with job and had me out the door within a half hour or so. The price was slightly higher than I was used to from the other dealer, but I wasn't going to argue over a couple of bucks. As I'm driving home...I'm smelling burning oil. I checked for a leak and found nothing. I can only assume they spilled some oil on the exhaust and never cleaned it up. Fast forward a month (yesterday). I left work to go home and pulled into a gas station to tank up. As I was driving around the lot to get to the pump I could smell oil but didn't really think anything of it. After I tanked up, I noticed a huge trail oil that led directly under my truck! I have a Hemi Jeep...so it's not real easy to see anything past that huge engine cover. I called a tow truck thinking something very bad just happened. 495 told me they were open until 7pm. The tow truck showed up in their parking lot a few minutes before 7pm. The service department was dark and locked up. I wound up leaving the keys in the drop box. I promptly get a call at 8am this morning , telling me they have the keys and will diagnose the problem and get back to me at some point. 10am..I receive a call telling me I am all set. The cause of my leak was a " cracked oil filter". First of all..let me say this. I used to be a mechanic many years ago. The odds of an oil filter "cracking" without any outside damage Is very slim. The more likely cause would be that the gasket from the old filter was stuck to the block and they installed the new filter over that gasket. Without any proof or anyone to talk to...that can only be speculation and not fact. I even discussed this with a friend that works at a different dealer and he agreed. Regardless, I went to pick up my Jeep about 2 hours ago. After finding someone to help me...I was directed to a very uninterested cashier who had me standing in front of her for what seemed like an eternity before she even acknowledged me. After which I start to ask her questions about the repair and she apparently had no information to add past what was on the repair order. No apology for the inconvenience...no personal interaction with the service writer...nothing. I am pretty much disgusted at this point and get in my Jeep and leave. As I was driving home...I could smell burnt oil again. Once again, I check and no leaks...but I did see residual oil that should have been wiped down. I can only assume that smell will be there for another week or so. Lastly...I had just finished detailing my truck a day before all this happened. Needless to say it was spotless when they got it. Unfortunately, I did not get it back spotless. I had nice greasy hand prints on my freshly detailed light gray door skin and handle. Needless to say... I won't be coming back. More

Customer not a priority Dealership offered a terrible sales experience that was essentially bait and switch and service after purchase has been a disaster. I feel my time is Dealership offered a terrible sales experience that was essentially bait and switch and service after purchase has been a disaster. I feel my time is not valued, respect is not given and quality is not a priority. Same mistakes are repeated again and again with no accountability. Front line guys are nice but management does not make customer experience a priority. A really terrible experience for me and I suggest you take business elsewhere. More

Service Department I couldn't have been any happier with the Service department this week. I have a full size Promaster van that needed knew brakes. Earlier in the week I couldn't have been any happier with the Service department this week. I have a full size Promaster van that needed knew brakes. Earlier in the week I called and spoke with Cesar over the phone and he got me all set up making sure they would be able to take care of me on Saturday. He made sure the parts department had everything necessary to get my van serviced. I showed up and dropped it off Saturday morning and an hour later I receive a phone call from Eddie explaining to me all 4 brake pads and the current status of the rotors. I explained to Eddie the most important thing for me is for my work van to be on the road. He said "no problem, I will call you back with all the pricing". He called me back and rather than just giving me the full price he took the extra effort and looked into my van qualifying for a warranty on the breaks! All said and done I paid just half of what the total would have been for the initial parts and labor. Great service, I will definitely come back the next time my van needs maintenance!!! More

Significant Decline In Service Bought my Grand Cherokee in 2010. The sales experience was only OK. I upgraded the Navigation Package and had a lot of Headaches initially. Had to ma Bought my Grand Cherokee in 2010. The sales experience was only OK. I upgraded the Navigation Package and had a lot of Headaches initially. Had to make three visits the first few weeks and was not happy. Oscar Kulins in Service really worked with me, and got me rentals so I would not have to wait, since I work nights and sleep during the day. I continued to have outstanding service up until the past few weeks. I sent in an online request for an oil change, tire rotation and 60,000 mile maintence on March 29th and April 1st with no response. I then called the dealership on April 4th and was connected to the Service Department. I spent 12 minutes on hold and hung up. I contacted a Mutual Acquaintance of Oscar's to find out what was going on. I discovered he is now at Allen Mello in Nashua, NH. I got a hold of Oscar at 8:45 this morning, and my car is presently getting taken care of. I can not rate quality, friendliness or price at 495, since I was never seen. More

Service at 495 Chrysler Jeep Dodge is top notch! I have been a customer of 495 Chrysler Jeep Dodge for about 7 years now and I would not take my Dodge cars anywhere else. Oscar (Service Manager) is I have been a customer of 495 Chrysler Jeep Dodge for about 7 years now and I would not take my Dodge cars anywhere else. Oscar (Service Manager) is amazing. Whenever I used to take in my 2004 Dodge Intrepid SXT, he could hear the noise and pinpoint it almost immediately. I would not trust my 2013 Grand Caravan R/T or my new 2015 Dodge Journey SXT to anyone else! When I recently bought the 2015 Journey, I had a backup camera installed by Oscar's team and you could not even tell that they did any work. The whole service staff is courteous, respectful, well informed, and VERY willing to help out with anything and answer any questions. I would not take my Dodge vehicles to anyone else. More

Excellent Service Standard service (oil change, etc.) was handled efficiently and competently. I brought the Chrysler 200 in with an intermittent problem that was pa Standard service (oil change, etc.) was handled efficiently and competently. I brought the Chrysler 200 in with an intermittent problem that was particularly difficult to diagnose. It took a couple of visits, and much collaboration with the Chrysler engineers, but a solution was found, and now the car is running perfectly once again. I was greatly impressed with the ability of the team --lead by Oscar Kumins --to reach a satisfactory conclusion. More

Service department is the best! I've been a customer of 495 for many years and my family and I have bought several cars from them. But what I like the most about the dealership is th I've been a customer of 495 for many years and my family and I have bought several cars from them. But what I like the most about the dealership is their commitment to service. Oscar Kulins and his service writers are second to none. They truly care about customer satisfaction. A true 5 star dealership. More