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495 Chrysler Jeep Dodge Ram - Service Center
Lowell, MA
205 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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205 Reviews of 495 Chrysler Jeep Dodge Ram - Service Center
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September 08, 2021
Worst dealership. I have a brand new Jeep 2021 with jeeb wave warranty that was purchased at a different dealer. Despite several visits, they failed to address a very simple issue with a tire that was out o wave warranty that was purchased at a different dealer. Despite several visits, they failed to address a very simple issue with a tire that was out of balance. I had to deal with vibration for several months until I finally took it to an independent mechanic who found an issue with a tire that was way out of balance. The issue was fixed in one visit and no more vibration. It appears that the service personnel are either incompetent, or they don’t care. I will take my business anywhere else, but this place. More
by Jeep_adventure
Employees Worked With
August 23, 2021
I bought my Jeep Grand Cherokee in 2015 and have been very happy with the after service care that I need for routine maintenance I also feel comfortable as they explain me what the problem is which mak very happy with the after service care that I need for routine maintenance I also feel comfortable as they explain me what the problem is which makes me comfortable More
by ruerustyoscar
Employees Worked With
As it has been 5 years I can’t recognize names but recall as being outstanding and arranged to get me home if my jeep needed more time to finish service
August 18, 2021
I'm owner of the new RAM TRX, I had some issues related warranty concerns and had some back and forth. 495 has put the customer satisfaction on top of their priorities and resolved my issue, this extremel warranty concerns and had some back and forth. 495 has put the customer satisfaction on top of their priorities and resolved my issue, this extremely valuable and I look forward continuing working with them! Thanks Lionel and 495 team! More
by Gaston Menarvino
July 31, 2021
Terrible experience. I made a appointment two weeks out for a time. They didn’t take me till three hours after my scheduled appointment. They also never informed me about issues I had with my car, never to for a time. They didn’t take me till three hours after my scheduled appointment. They also never informed me about issues I had with my car, never told me they were keeping it overnight and they never answer their phones. I get my car back and they never fixed one of the issues I had brought it in for! More
by ctmradams1
Employees Worked With
July 23, 2021
They have very poor customer service the service manger didn't want to fix my truck when it was damaged while at the service department I asked if I had to get an attorney he laughed and said that's a loa didn't want to fix my truck when it was damaged while at the service department I asked if I had to get an attorney he laughed and said that's a load of bull crap you know how many times we've heard that and laughed about it I've been dealing with them on many occasions one when I bought my charger there in 2018 I would bring it back for the AC every couple months and they would charge me $100 and it's still not fixed and they tried saying the part is discontinued when it's not it's just the part number is superseded which means they just changed the last two numbers and I've been dealing with this issue and it's still not fixed and the paint is peeling on my truck and bubbling in dealing with them since April my truck had under 15000 miles on it when it went in and it's been going back and forth for 4 months they finally fix the paint but now I have other issues my windows scratched which they did fix and they scratch again and this last time they put 338 miles on my truck and dented my bumper and refuse to fix my bumper and when I brought it to the attention of the owner of the dealership he basically said he doesn't want to deal with it and wants me to pay for half of it and called me a piece of xxxx nice customer service More
by Dday
Employees Worked With
July 20, 2021
Went in for oil change, tire rotation and air pressure issue with one of my tires. After inspection they came to me in the waiting room to tell me what they found-what needed to be done and time frame to issue with one of my tires. After inspection they came to me in the waiting room to tell me what they found-what needed to be done and time frame to do it in. I appreciated the courtesy More
by fmq
Employees Worked With
Service Department
July 17, 2021
My vehicle has been brought there twice and none of the work was done that was supposed to be done the car is still the same and I'm talking like $1,500 later they absolutely suck! I'm not done I'm going t work was done that was supposed to be done the car is still the same and I'm talking like $1,500 later they absolutely suck! I'm not done I'm going to go to the media with this problem More
by wchumphrey4
Employees Worked With
Service
June 16, 2021
Cassandra provided professional, prompt, and cheerful service. Safety check, oil change, tire rotation, and State inspection took just over one hour. Waiting room was clean and fully stocked with bever service. Safety check, oil change, tire rotation, and State inspection took just over one hour. Waiting room was clean and fully stocked with beverages. Online reservation was easy. Overall a very positive experience ... More
by wesolowskig
Employees Worked With
Cassandra
