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495 Chrysler Jeep Dodge Ram - Service Center
Lowell, MA
205 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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205 Reviews of 495 Chrysler Jeep Dodge Ram - Service Center
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November 26, 2021
Service is extremely poor would rather have my Computer IT neighbor work on my Jeep. No Customer service, take money but don't fix issues, not willing to fix or work with you on broken parts, Sales team gr IT neighbor work on my Jeep. No Customer service, take money but don't fix issues, not willing to fix or work with you on broken parts, Sales team great service team could not be worse. BIG RED FLAG HERE More
by BrokenNewCar
Employees Worked With
November 18, 2021
The staff is pleasant and the work is always done in a timely fashion. I have never had any problems with any work I have had done at this dealership. Will always have my work done here and would and have timely fashion. I have never had any problems with any work I have had done at this dealership. Will always have my work done here and would and have recommended it. More
by Marybethmarcouillier
Employees Worked With
Not sure if the names but it was the service department. They were all great.
November 18, 2021
Polite, on time service. Easy to schedule service at time we wanted.. Honest. We had scheduled tire rotation and they told us the wear was even, tread was good for another 5000 Miles. Then get new tires in s we wanted.. Honest. We had scheduled tire rotation and they told us the wear was even, tread was good for another 5000 Miles. Then get new tires in spring. So rotation not needed. More
by My name
Employees Worked With
Service department
October 30, 2021
I’ve bought 4 vehicles from this dealership and have always been happy with service until this last time. 1 1/2 hours for an oil change and having to ask a salesman to check the status of my vehicle was always been happy with service until this last time. 1 1/2 hours for an oil change and having to ask a salesman to check the status of my vehicle was a little ridiculous. More
by Rgibson11
October 28, 2021
Great service and friendly staff. Clean business and good hours offered. Quality work and on time. hours offered. Quality work and on time. More
by Roberta
Employees Worked With
October 27, 2021
I waited for a scheduled oil change appt. They had it done in less than an hour. 495 CDJR is a very professional dealership in my opinion. done in less than an hour. 495 CDJR is a very professional dealership in my opinion. More
by JKS
October 14, 2021
Serviced my car promptly at the designated time. Took the car in for a 30k checkup.. Mechanics looked at the car n recommended necessary repairs that should be done. Mike took the time to explain them to me. car in for a 30k checkup.. Mechanics looked at the car n recommended necessary repairs that should be done. Mike took the time to explain them to me. Mike arranged Shuttle service to/fr home. That was very helpful since other members of the household were at work. Shuttle driver was great. Communication w Mike n Shuttle driver was excellent. Positive customer experience. Thank you More
by gangeleri
Employees Worked With
Mike in service dept, Jose Shuttle driver
October 02, 2021
Very pleased with the service we received at 495 Jeep Our 2012 grand Cherokee air suspension immediate service light came on. We were fortunate it was only a fuse! Luigi explained other problems tha Our 2012 grand Cherokee air suspension immediate service light came on. We were fortunate it was only a fuse! Luigi explained other problems that need to be addressed. I did not feel pressured to make decisions right away, considering the age of the vehicle. Look forward to working with 495 when the time is right for a new Jeep! And what a pleasant surprise they had given the Jeep a wash!! Thank you ~Denise Parker More
by Denisepaka
Employees Worked With
Luigi service advisor
October 02, 2021
Shared on behalf of Oneil Nicholas (I am the partner mentioned so this is a firsthand account.) I just filed a complaint with the Massachusetts Attorney General’s office and it was not surprising to mentioned so this is a firsthand account.) I just filed a complaint with the Massachusetts Attorney General’s office and it was not surprising to find out that 20% of all ‘auto repair complaints’ filed against businesses in Lowell have been filed against 495 Chrysler Dodge Jeep Here’s my experience with them: 1. I took my Dodge Charger in because my Bluetooth had stopped working and I wanted to be able to use my phone for music while driving again. • I knew ahead of time the dealership was going to charge more than other places but I wanted the job done right the first time with no headaches. • This is the whole reason I went to the dealership where I had purchased my Charger • Because they are Dodge specialists right? 2. After the work was done on my car, my phone still would not connect properly so I called the dealership and they said I would need to bring the car back to have it diagnosed. • After diagnosis, I was told that the Bluetooth module installed was fine, but that my phone & network was not compatible with the Uconnect platform. (I have a newer model iPhone on the AT&T network.) • So I said if it wasn’t going to work, I wanted the module removed and my $1000 refunded. The tech I spoke with said that was above his head and I would need to come in and talk to upper management. 3. When I met with the service manager the next day, I first asked if I could record the audio of the meeting to make sure I was clear on everything that was said. His reply was “absolutely not” - RED FLAG • He then said he was not authorized to give a refund simply because I had asked to have the ‘Bluetooth module’ replaced so that’s what they did and the Bluetooth module itself was now functioning. • I explained that I never specified Bluetooth ‘module’ I said I wanted my Bluetooth fixed so I could use my phone in my car and the *service dept* said the Bluetooth ‘module’ would need to be replaced. • The service manager went on to say that Uconnect is a third-party product and that they weren’t responsible for third-party products not being compatible with my phone. But PLEASE NOTE: • Uconnect is a platform that is EXCLUSIVELY used by, and BUILT INTO Chrysler, Dodge, Jeep, Ram and FIAT Brand vehicles. • How are they not responsible for something that they BUILD INTO their vehicles? 4. The bottom line is I never would have agreed to service if it was explained that spending $1000 to replace the Bluetooth module would not solve the issue if I had a newer model iphone on certain phone networks. • When my partner mentioned that I had contacted the Attorney General’s office, the service manager cut her off, threw my key and paperwork towards us, and said “We’re done here” • She continued by saying no complaint had been filed yet but she wanted him to be aware that we knew there were other complaints already filed against the dealership. • I ended by asking “So what you’re saying is you’re not willing to do anything to fix the situation?” His reply was no so we left. I guess small claims court is also in the future for me but man, save yourself the hassle and stay away from 495 Chrysler Dodge Jeep at all costs!! More
by Createfaces
Employees Worked With
Service Manager
September 11, 2021
Just had the best experience with them. I kept taking my jeep back to dealer I bought it from, 6 different times, and always came back worse off. Took it 495 Jeep service and had really awesome customer se jeep back to dealer I bought it from, 6 different times, and always came back worse off. Took it 495 Jeep service and had really awesome customer service and have my Jeep back running better than it seems than when I bought it. I found them to be very reasonable price wise also. I am a very satisfied customer right now. I will be using there service in future. Mike F. customer service representative, was very friendly, professional, and knowledgeable. He was always happy to answer all questions or concerns. More
by cynthia201426
Employees Worked With
Mike F. Service dept.
