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495 Chrysler Jeep Dodge Ram - Service Center

Lowell, MA

4.6
198 Reviews

198 Reviews of 495 Chrysler Jeep Dodge Ram - Service Center

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December 22, 2021

Easy to schedule appointment, got my vehicle in right on time, and the work completed in under an hour. More

by GaryA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle in Service
December 15, 2021

The dealership was fantastic! The inventory was awesome with so many nice Jeeps to choose from! The service technicians were outstanding! More

by bhesse4497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Prieur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

bhesse4497 responded

The dealership was awesome from the drive through for service and the way they went right to work on my vehicle. While I was waiting, I was able to check the new and pre-owned inventory and it looked great. Thanks again to all of the employees for their hard work. Merry Christmas to all!

Dec 17, 2021 -

bhesse4497 responded

IT’s me, Brian Hesse!

November 28, 2021

Easy to make a convenient appointment and work is always done quickly and efficiently which I appreciate. More

by ccheney1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I dont recall
November 26, 2021

Service is extremely poor would rather have my Computer IT neighbor work on my Jeep. No Customer service, take money but don't fix issues, not willing to fix or work with you on broken parts, Sales team gr More

by BrokenNewCar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
ike Twombly
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2021

The staff is pleasant and the work is always done in a timely fashion. I have never had any problems with any work I have had done at this dealership. Will always have my work done here and would and have More

by Marybethmarcouillier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure if the names but it was the service department. They were all great.
November 18, 2021

Polite, on time service. Easy to schedule service at time we wanted.. Honest. We had scheduled tire rotation and they told us the wear was even, tread was good for another 5000 Miles. Then get new tires in s More

by My name
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
October 30, 2021

I’ve bought 4 vehicles from this dealership and have always been happy with service until this last time. 1 1/2 hours for an oil change and having to ask a salesman to check the status of my vehicle was More

by Rgibson11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Prieur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Cruz
October 28, 2021

Great service and friendly staff. Clean business and good hours offered. Quality work and on time. More

by Roberta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2021

I waited for a scheduled oil change appt. They had it done in less than an hour. 495 CDJR is a very professional dealership in my opinion. More

by JKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shahriar Ghandchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
tonygh99 Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Cruz
October 14, 2021

Serviced my car promptly at the designated time. Took the car in for a 30k checkup.. Mechanics looked at the car n recommended necessary repairs that should be done. Mike took the time to explain them to me. More

by gangeleri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in service dept, Jose Shuttle driver
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