495 Chrysler Jeep Dodge Ram - Service Center

Great service Bbb. Nbbbb bbbb bbbb nnnn bb bb bb bb bb bb bbbb bb Nbbbb bbbb bbbb nnnn bb bb bb bb bb bb bbbb bb More

Had an appointment to have warranty work preformed and an oil change. Dropped of my jeep at 8 am for a 940 appointment. Told him I will pick it up when it was done. Told him I need it by 2. He said no prob oil change. Dropped of my jeep at 8 am for a 940 appointment. Told him I will pick it up when it was done. Told him I need it by 2. He said no problem. Did not hear from them all day. Called at 115 and was told service rep will call me back. Waited till 2 and called back and asked for manger. He was out sick so talked to another person who told me they forgot my jeep. ALL DAY!!!!! So then the rep called me and said it’s going on the lift now. I was not happy as I had no ride home and had to have a coworker give me a ride to pick it up at 5. Just not happy at all with my last service. 👎🏻👎🏻👎🏻 More

Dropped my Jeep off on a Monday for an appointment at 8:40, and didn’t get a call until 5:00 saying we didn’t get to your Jeep we’ll do it tomorrow. I was told it will be done Monday, it was a lift insta 8:40, and didn’t get a call until 5:00 saying we didn’t get to your Jeep we’ll do it tomorrow. I was told it will be done Monday, it was a lift install. Tuesday comes I get a call at 9:15, do you want us to do the job? I said yes, ok it will be ready tomorrow. After a little back and forth my Jeep was done Tuesday by 4:30. The service person mike glover was very understanding and apologetic to my situation and very helpful.The service manager was zero help. The only reason they got 4 stars and not less was due to the exceptional help mike gave me. Would I go back yes, the technician who did the job was spot on and it looks great. More

Our experience with 495 has been excellent . We have both bought vehicles and had vehicles serviced there for years. Recently our vehicle came back to us not only having had the routine mainten We have both bought vehicles and had vehicles serviced there for years. Recently our vehicle came back to us not only having had the routine maintenance and tests performed as requested but freshly washed as well! More

You’re the best dealer in New England The service it’s unbelievable excellent service all over unbelievable excellent service all over More

Awesome job by 495 jeep Ram very professional very courteous I recommend people by their vehicles and get their service there from when I bought my truck to when I have my truck serviced again an awes courteous I recommend people by their vehicles and get their service there from when I bought my truck to when I have my truck serviced again an awesome job More

Scott really took great care of my car, it runs smoother, and rides better than it has in a LONG time, and Patty always takes great care of me, making sure I have a rental when problems are discovered. Than and rides better than it has in a LONG time, and Patty always takes great care of me, making sure I have a rental when problems are discovered. Thanks! More

I took my vehicle in for Inspection and was very impressed with the kind, courteous and very professional service at this location! Highly recommended and will be visiting the 495 Chrysler Jeep Dodg impressed with the kind, courteous and very professional service at this location! Highly recommended and will be visiting the 495 Chrysler Jeep Dodge Ram in Lowell again. More

These guys are usually pretty good. I waited a bit for someone to acknowledge me standing at the counter but eventually someone came over when they were free. I was just having the sche I waited a bit for someone to acknowledge me standing at the counter but eventually someone came over when they were free. I was just having the scheduled 30k maintenance done on my 2020 Jeep Grand Cherokee. I waited for over two hours before I proactively checked the status of the maintenance. I was told I should come back later in the day because they were having issues with the alignment and it was taking too long. They were nice enough to Uber me home to Tewksbury and back when my Jeep was ready. The service guy was very friendly, professional and polite. I thought the price was pretty steep at almost $600 for maintenance and wiper blade replacements. More

Just picked up my Ram from the service department after 3 days of it sitting in the lot with no work done, after having made an appointment and telling the service rep I was renting a car and hotel room whil days of it sitting in the lot with no work done, after having made an appointment and telling the service rep I was renting a car and hotel room while waiting. Was told several times over the 3 days it was actively in the shop getting looked at, which wasn't true. Only found out because I have a fancy LTE-enabled security system that logs everything, and I could see it hadn't been turned on or moved in days. Had a very hard time getting anyone to answer or return my 10-15 calls. Eventually I couldn't trust them when they said they were about to get to it and decided to cut my loses. When I arrived to pick it up at 2PM on a Wednesday, none of the managers were at the dealership. So I'm out several hundred dollars of rentals and 3 days of aggravation for nothing. More