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495 Chrysler Jeep Dodge Ram

Lowell, MA

4.6
616 Reviews
We are a family owned and operated business where our main goal is to provide a great purchase experience for all departments not only in the sale of a new or preowned vehicle,but in the maintainence and parts departments as well. My goal is 100% satisfaction and will remain my goal for as long as 495 Chrysler Jeep Dodge Ram remains in the Lowell area. I promise that if you have any issues I am available at anytime and I am in the store everyday You can call me direct at 978.454.1400 and speak with me personnally Tony
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732 Rogers Street

Lowell, MA

01852

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Showing 616 reviews

October 17, 2023

Service advisor Ray Arocho was extremely helpful in making it possible for the affordability to help with the repair costs. Thank you Ray and your associates!! More

by Rolling Stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Arocho
October 16, 2023

Service and communication were excellent and clear from start to finish. The entire process was smooth, enjoyable and timely. My Product Specialist, Bobby Currie, remained focused and attentive, answering More

by Awtrager
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Currie
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2023

They offered a laughable trade in value for my used ram. 5000 less than anyone else offered. I would do your homework and make sure you are getting a fair value for your trade in. They clearly don’t value t More

by TheDealerrater
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Joshua Berberena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tierney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

495 Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention. We apologize for any frustration or disappointment you may have experienced during your visit. We strive to provide fair and competitive trade-in values for our customers, and we regret to hear that the offer made fell short of your expectations. We understand that trade-in values can vary between dealerships, and we apologize if the offer we provided was not in line with what you had anticipated. We are constantly reassessing and updating our trade-in pricing to provide the best value possible. Regarding your comment about the manager not coming over to talk to you, we apologize for any inconvenience this may have caused. We strive to provide exceptional customer service, and we regret if you felt overlooked during your visit. We will ensure that this feedback is addressed with our team to improve our communication and customer experience. If there is anything further we can do to assist you or address your concerns, please do not hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to make it right.

Oct 17, 2023 -

TheDealerrater responded

You clearly don’t want to sell your trucks as you have sooo many on the lot. Guess I’m not the only one getting very poor offers. OTHER CUSTOMERS I RECOMMEND YOU STAY AWAY FROM THESE RIP OFFS!

October 06, 2023

Great dealership. Friendly and easy to deal with. RJ was a pleasure of a salesman More

by Clyde
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
RJ
October 05, 2023

Dave in service was outstanding . He explained the process and did I great job with his follow-up . Dave was definitely customer centric More

by Jim K
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
James W. Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave service
October 03, 2023

This is as by far the best experience we have ever had with leasing or purchasing a vehicle. Being open on a Sunday and dealing with Kyle was a plus! We went in explaining what we were looking for and f More

by Lisa Manupelli
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Kyle McEnany
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2023

Bill was helpful professional and knowledgeable as was Mo they made this the best truck buying experience I’ve ever had More

by 7michaelleblanc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2023

I got a Ram 1500 about 6 months ago and have been looking for a place to get my service done. I am happy to say that I found the place. 495 Chryser Jeep Dodge Ram was awesome. My service advisor Michael Glov More

by ezezim17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Glover
September 21, 2023

Our experience was amazing, we loved Bill, he helped us make a decision immediately on a new Jeep and Jack also was amazing!!! We are completely happy with our decision to come into this dealership More

by maryannec9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack DiPietro
September 18, 2023

Safety recall and tire issue resolved quickly and efficiently. Didn’t have to wait too long, nice waiting room. More

by Whhjr1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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