495 Chrysler Jeep Dodge Ram

we were invited for a test drive for a new vehicle. we tied it in with a repair to our pt cruiser. sales rep was friendly and kowledgeable. the closer asisted and bent over backwards to make a deal tha tied it in with a repair to our pt cruiser. sales rep was friendly and kowledgeable. the closer asisted and bent over backwards to make a deal that we were comfortable with. i have had dealings with the service department before and they are excellent. More

There are many words that could accurately describe 495 Chrysler, Jeep, Dodge -- all of them positive, but for the purpose of this review my word of choice would have to be accountability. I found a mispri Chrysler, Jeep, Dodge -- all of them positive, but for the purpose of this review my word of choice would have to be accountability. I found a misprint on the website that listed the jeep of my dreams at thousands below kbb price. I sent Chris Williams an email stating that I wanted to test-drive the wrangler. Even though Chris and I both knew that the vehicle had been under-priced, Chris and his manager Phil Goodrum worked to honor the misprinted price, taking a loss on the vehicle. That meant a lot to me. 495 CJD is an honest dealership filled with sincere and helpful people. My credit wasn't fantastic but they worked hard to get me into my Jeep. I couldn't be happier. I hope the boys over at 495 can rest easy knowing that the hit they took in price on my vehicle earned them a life-long customer and true advocate. Before going anywhere else for a Jeep check out 495 first. Phil told me that he was going to "roll out the red carpet for me" and that's exactly what he did. Thanks Chris and Phil! More

It began with a simple email requesting information about a certain vehicle I was researching. I was met with an almost immediate response answering my specific question and afterward a personal invitation t a certain vehicle I was researching. I was met with an almost immediate response answering my specific question and afterward a personal invitation to the site to look at it. Other dealerships I had contacted via email seemed to avoid the inquiries and responded with vagaries and evasions and requests instead to talk by phone which aroused suspicion. Why didn't they just answer my question? James Smith was my sales rep and had me fairly well hooked from the beginning before I had even met him. He was patient and attentive when myself and my wife arrived and the vehicle was ready and waiting for the test drive. He was very relaxed and pleasant during the entire process from the examination to the conclusion, no pushiness whatever. We were treated like guests of honor, everyone was polite and helpful. Though I didn't receive the requested value of trade the offer was acceptable, and the purchase price was very competitive. The condition of the vehicle was very good, reconditioned with new tires, fluids, lube, detailing, etc. I found one minor but worrisome cosmetic issue and it was resolved promptly before the handover. An arrangement of rendezvous was made for delivery, since I live in NH, and the vehicle was brought right to my town hall for the transfer where the deal was concluded, on time with no hassle. I can't attest to the service dept or post-purchase treatment yet but hopefully this won't be necessary. Overall it was a great experience and I will deal with them again in the future when I hope to finally purchase my first brand new vehicle. More

My husband and I went in to this dealership knowing exactly what we wanted for our new Jeep Compass. We had been in contact with Josh before we arrived and he had an SUV waiting for me to drive and see exactly what we wanted for our new Jeep Compass. We had been in contact with Josh before we arrived and he had an SUV waiting for me to drive and see if this is what i really wanted.Once I drove it I was sold so a deal was worked out and I drove out of the lot that afternoon with my new SUV.Josh was so professional and very in tune to what exactly I wanted and he got me that plus more.I am very happy so far with my new vehicle and would be happy to recommend Josh to anyone looking for a very friendly and professional dealer. More

The folks at this dealership are awesome! They are professional both before and after the sale in every way. My daughter went in to lease a car and, as her Dad, I went with her. She was treated with professional both before and after the sale in every way. My daughter went in to lease a car and, as her Dad, I went with her. She was treated with respect and received a great deal. The following week I went back and leased a new vehicle for myself. I highly recommend this dealership. Shawn was my sales rep and Amy in the office makes the place run smoothly! More

My husband and I were happy with every aspect of the sales team. They worked very hard to please us. We did not feel like they were trying to manipulate us and we walked out of every encounter talking sales team. They worked very hard to please us. We did not feel like they were trying to manipulate us and we walked out of every encounter talking about how much we liked Eddie and Phil. More

The best dealer experience I have yet to date! I did some shopping around both online and going to the dealers in the area to find the best price on a brand new ram 1500 express. Jon Cruz took what the other shopping around both online and going to the dealers in the area to find the best price on a brand new ram 1500 express. Jon Cruz took what the other dealers monthly price was and got it down to a price that literally had me blown away. I did not have to argue the price what so ever. Jon and 495 have a customer for life and if they keep giving prices that blow people out of the water like they did for me, I see them going very far in business! Thanks Jon! More

Eddie Cruz went out of his way (all the way to New Jersey) to locate and get me the car of my dreams. Exceptional customer service even when it was his day off! Jersey) to locate and get me the car of my dreams. Exceptional customer service even when it was his day off! More

Although I spent a great amount of time at the dealership waiting for my car, it was a highly positive experience. I was continuously checked on to make sure I did not need anything. The manager explained waiting for my car, it was a highly positive experience. I was continuously checked on to make sure I did not need anything. The manager explained the issue with my car clearly and was very professional. I feel comfortable returning to this dealership and feel that they are very honest, which is not how I have felt in the past about other dealership service departments. I would recommend this dealership to others as well. None of us enjoy having our car serviced but it helps when the customer service process goes above and beyond. More

My Jeep being fairly new hasn't required real "work" thankfully but in return visits for maintenance/service I have found this dealership to be above average. When a small question/problem arose "work" thankfully but in return visits for maintenance/service I have found this dealership to be above average. When a small question/problem arose the service manager dealt with in in a prompt and professional manner. It's reassuring to know that even "after" the sale, the customer is still of value. More