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495 Chrysler Jeep Dodge Ram
Lowell, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 AM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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I had the best help and fast service from Bobby while getting my new Jeep. getting my new Jeep. More
Nice helpful to customers recommending to any one wants to buy a car ou service to buy a car ou service More
Always great service! Brought my car in for an oil change and a sticker. Always get taken care of here with the best service. Even got a car wash! Brought my car in for an oil change and a sticker. Always get taken care of here with the best service. Even got a car wash! More
Excellent right off the bat. Everyone took the time to make sure everything was going good! I would rate them as a 10 all the way!! Everyone took the time to make sure everything was going good! I would rate them as a 10 all the way!! More
The dealer ship was very professional. Did everything they said . Everyone there was very professional Did everything they said . Everyone there was very professional More
Outstanding service department. Fixed brakes and ebrake under warranty bc it was caused by seal leak. Fixed brakes and ebrake under warranty bc it was caused by seal leak. More
A long time customer of this dealership, I was very disappointed in the most recent servicing of my vehicle. I made the 9:30 am appointment on line for a routine oil change and tire rotation, a reque disappointed in the most recent servicing of my vehicle. I made the 9:30 am appointment on line for a routine oil change and tire rotation, a request to diagnosis the reason for continued pulling upon acceleration, a battery assessment and to determine why the check engine (MIL) light had appeared. The vehicle was dropped on before the appointment time, but I chose not to wait at the dealership. When I had not heard anything, I texted the service coordinator at 2 PM, and received a short reply with the gist being the vehicle was in process. At 4 PM, I received another text asking if I wanted an additional service, with no indication that the vehicle had had most of the servicing complete. It took a follow phone call to clarify that the requested work had been completed, and was not just being looked at that time. Bottom line, everything was done as requested, and I continue to trust 495's work. However, being completely in the dark for 7 hours, without any communication was very annoying. In addition, a warranty repair was done as part of this servicing, again, without any communication. A quick estimate of the time needed for diagnosis and repair sometime in the late morning would have been helpful, since although I was not waiting for the vehicle, did not presume that the service would be taking all day. My previous appointment, earlier in the year at 495 was equally disappointing, with the service coordinator leaving for the day also without any communication at all. More
The process from start to finish was quick and easy. Everyone I interacted with was very friendly and knowledgeable and made the experience seamless Everyone I interacted with was very friendly and knowledgeable and made the experience seamless More