495 Chrysler Jeep Dodge Ram

Safety recall and tire issue resolved quickly and efficiently. Didn’t have to wait too long, nice waiting room. efficiently. Didn’t have to wait too long, nice waiting room. More

Aside from the initial salesperson that sold me my Grand Cherokee 2 years ago, everyone else I've come across who works there are unpleasant, unprofessional, and sneaky. To start, I have been trying to get Cherokee 2 years ago, everyone else I've come across who works there are unpleasant, unprofessional, and sneaky. To start, I have been trying to get an appointment there since I purchased my vehicle and they either never answer the phone (they certainly don't reply to voicemails), are always booked out for 2 months at a time or they call to cancel my appointment. Last week I received a coupon in the mail that stated I can get an oil change done for $54.99 at 495 Jeep in Lowell MA. I decided to drive there today to get this done. Upon arrival I was greeted by Shawn, one of their advisors. He asked me if I had an appointment and of course I said no because it's not feasible to make an appointment with these people. I proceeded to tell him about the coupon I received offering the oil change for $54.99 and he said they would take care of me. I leave and come back an hour later to pick up my vehicle and when I go to check out at the register, they tell me its $136.00 for the oil change. When I went over to Shawn to ask him why it was this price, he proceeded to tell me "Well that's the price", what?????? I'am an HVAC and Plumbing Service Professional and work with people day in and day out. I would NEVER perform a task in their home without having presented what the price would be and receiving authorization prior to performing the work. This will be the first and last review I leave for this place as I will never be going back and will tell all my customers as well as all my friends and family never to go there. This business is not trustworthy in the slightest and have lost my business forever. More

Stopped in yesterday afternoon for oil change. The service manager was able to get me right away, without an appointment. Many Thanks. The service manager was able to get me right away, without an appointment. Many Thanks. More

Super pleasant service in both the Service and Parts departments. They also worked with me to get emergency service done on my vehicle right before Labor Day weekend. They were a blessing. departments. They also worked with me to get emergency service done on my vehicle right before Labor Day weekend. They were a blessing. More

I went to change my oil in Odessa Texas and mr Walker was great you need more people like him my can was done in no time so thank you Laurie Martens great you need more people like him my can was done in no time so thank you Laurie Martens More

Waiting are very clean. Wait time was very reasonable. The only issue I had was with the check in person. He was obviously not a people person though and should not be in Wait time was very reasonable. The only issue I had was with the check in person. He was obviously not a people person though and should not be in that position. I had a coupon that I gave to the cashier when I checked out. She mentioned that this should’ve gone to my check in person however, there was no sign at the check-in stating to do that. She went and gave the coupon to the check-in person to have it processed. He then came in with the new bill and stated very rudely to me that I should’ve given that to him when I checked in. I asked him if there was a sign instructing me to do that, and he said no but that he was going to be putting one. if there isn’t no sign, then, how would I have known to give him the coupon. Normally, when you have a coupon it is given to the cashier. I did not appreciate his attitude. More

Worth the trip to Lowell. Great people to work with. Glad we made the trip. Great people to work with. Glad we made the trip. More

Kind, respectful and great services . Is a pleasure working with 495 Chrysler Jeep Dodge , with Bill and Shah Is a pleasure working with 495 Chrysler Jeep Dodge , with Bill and Shah More

As always, service at 495 Dodge was professional and thorough. The are my first stop for any service needs.Ray Arocho, service advisor, was in touch throughout the process, i was clearly informed throug thorough. The are my first stop for any service needs.Ray Arocho, service advisor, was in touch throughout the process, i was clearly informed throughout. More

Squeezed me in for an oil change last minute. So thankful and even got a car wash! So thankful and even got a car wash! More