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495 Chrysler Jeep Dodge Ram

Lowell, MA

4.7
622 Reviews
We are a family owned and operated business where our main goal is to provide a great purchase experience for all departments not only in the sale of a new or preowned vehicle,but in the maintainence and parts departments as well. My goal is 100% satisfaction and will remain my goal for as long as 495 Chrysler Jeep Dodge Ram remains in the Lowell area. I promise that if you have any issues I am available at anytime and I am in the store everyday You can call me direct at 978.454.1400 and speak with me personnally Tony
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732 Rogers Street

Lowell, MA

01852

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Showing 622 reviews

March 26, 2014

Excellent overall experience is all I can really say. The Excellent overall experience is all I can really say. The Staff here including my sales rep, Eddie Cruz, was truly a major reason why I came back More

by Ryan636363
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Cruz
Mar 27, 2014 -

495 Chrysler Jeep Dodge Ram responded

Ryan, thank you for your recommendations and for taking the time to share your experience with us. We are humbled to know you speak so highly of our dealership and we will be sure to pass along your praises to Eddie and the rest of the team. We anticipate working with you again in the future as well as any friends you may send our way. Please like and follow us on Facebook and Twitter to stay connected! Kind regards, Ike Twombly Customer Care Specialist

March 24, 2014

The service was impeccable. Bill new exactly what I was looking for and set me up with exactly the right vehicle and price. I did not feel pressured to make a purchase I didn't want or was unsure of. He More

by Jeneva82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 26, 2014 -

495 Chrysler Jeep Dodge Ram responded

Congratulations on your new car, Jennifer! We are excited to hear that your car buying experience exceeded your expectations. 495 Chrysler Jeep Dodge Ram takes pride in listening to your needs and strive to give you the information needed to help you find the exact vehicle you're looking for. Your kind words are appreciated and will definitely be passed on to Bill and the rest of the sales team. If you have any questions, please don't hesitate to contact us. Thank you for your recommendations and we look forward to your next visit. Be sure to follow us on Twitter and like us on Facebook for updates and specials. Best, Ike Twombly Customer Care Specialist

March 22, 2014

I had a very good experience purchasing my car from 495 Jeep. I worked with Jonathan Cruz and he was very helpful with picking out the right car for me as well as doing all he could to get me the best and More

by NatashaDesaavedra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 24, 2014 -

495 Chrysler Jeep Dodge Ram responded

Congratulations on your brand new Jeep, Natasha! With a staff that is knowledgeable, eager to help, and passionate about what they do, it's no surprise you found a car that best fits your needs for a great deal at 495 Chrysler Jeep Dodge Ram! Thank you for allowing us the opportunity to show you around our lot and to discuss options. Jonathan will be glad to hear how much you appreciate his help. I will definitely pass along your kind words. Please let us know if there is anything else we can do for you! You can also stay connected by liking and following us on Facebook and Twitter. Our fans are the first to receive service specials and dealership updates. All the best, Ike Twombly Customer Care Specialist

March 22, 2014

I had a positive experience. I purchased a 2014 Jeep Wrangler Unlimited. Eddie Cruz was my salesman, I think he did a great job answering all my questions and keeping it real. Thank you Eddie for rest More

by Lisacrowley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Cruz
Mar 24, 2014 -

495 Chrysler Jeep Dodge Ram responded

Lisa, thank you for taking a minute out of your busy day to write us this encouraging review. It is crucial customers feel completely confident in their decisions and comfortable with their purchases. Our sales team is here to answer any and all questions, address any concerns, and help guide you to your next car. I'm glad Eddie did just that and took exceptional care of you. I will be sure to share you awesome feedback with him. We appreciate the opportunity to have done business with you and the trust you have put in our dealership. Please let us know how we may be able to assist you next! We look forward to your return. Thanks again, Ike Twombly Customer Care Specialist

March 19, 2014

I went in on a Sunday morning only half expecting to purchase a truck listed online. Jon was the salesman that I dealt with and was very knowledgeable about the truck I was interested in. Bear in mind t More

by SBugs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 21, 2014 -

495 Chrysler Jeep Dodge Ram responded

Congratulations on your new truck, Steve! Thank you for taking the time to share your experience at 495 Chrysler Jeep Dodge Ram. Jon's ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable addition to our team. I am pleased to hear he made such an impact on your most recent trip to our dealership and will be sure to pass along your positive feedback. All of us look forward to the next time we may be of service to you. Be sure to like and follow us on Facebook and Twitter to receive dealership updates and discounts on routine maintenance! All the best, Ike Twombly Customer Care Specialist

March 12, 2014

My sales experience was very pleasant. It was fast, no pressure and easy. Jonathan brought the pricing and trade-in value and followed up until the vehicle was delivered. More

by GreggSanborn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 13, 2014 -

495 Chrysler Jeep Dodge Ram responded

Gregg, your fantastic review was quite a refreshing read! At 495 Chrysler Jeep Dodge Ram, our top priority is delivering honest service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Jonathan was able to provide you with such a memorable and outstanding experience. We look very forward to seeing you again in the future! All the best, Ike Twombly | Customer Care Specialist

March 08, 2014

I reached out to bill at this dealership last year and mentioned what I might be looking for in a truck. After a test drive and running some numbers I decided to wait a bit until buying. I came back to Bi More

by rgarvin82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 13, 2014 -

495 Chrysler Jeep Dodge Ram responded

Thanks for the awesome feedback! It certainly was a pleasure working with you and we are glad to know you enjoyed your experience at our dealership. Our customers are our number one priority and we work hard to ensure they leave completely satisfied and well taken care of. After reading your review, it definitely sounds like that was the case for you, thanks to Bill! We will be sure to pass along your feedback. In the meantime, be sure to like and follow us on Facebook and Twitter. Our fans receive special access to coupons, updates and more. Best regards, Ike Twombly | Customer Care Specialist

March 08, 2014

Shopped around and ended up buying from this dealership for the 2nd time. Ask for Bill Tierney. Great salesman. He worked hard for me. Got the right price, rate and he located a model at another location t More

by Albie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 13, 2014 -

495 Chrysler Jeep Dodge Ram responded

Our highly-trained and knowledgeable sales staff is here to cater to your every purchasing need! From providing the answers to your questions, to getting you familiar with different vehicle options, to arranging a great deal, we are here to serve you. Bill is a valued member of our team and he will be pleased to hear of your awesome feedback. We are grateful for the 5-star review and we hope you'll think of us for all of your automotive needs. Warm regards, ke Twombly | Customer Care Specialist

March 06, 2014

Eddie Cruz is the best car dealership salesman that I have ever met or dealt with. He is very friendly and knows his products in and out and from top to bottom. He never tried to steer me in the wrong di More

by JohnCGoddard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Cruz
Mar 07, 2014 -

495 Chrysler Jeep Dodge Ram responded

Congratulations on your new Jeep, John! Thank you for taking the time to share your experience at our dealership. Eddie's ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable addition to our team. I am pleased to hear he made such an impact on your most recent trip to our dealership and will be sure to pass along your positive feedback. All of us look forward to the next time we may be of service to you. Be sure to like and follow us on Facebook and Twitter to receive dealership updates and discounts on routine maintenance! Warm regards, Ike Twombly Customer Care Specialist

March 03, 2014

Excellent great service! Sales person no haggle gave great price on wrangler trade in and great price on deal with lease price. Explained everything in detail about jeep Cherokee! Would recommended comi More

by jjt200806
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cruz
Mar 05, 2014 -

495 Chrysler Jeep Dodge Ram responded

Our goal is to get you into a vehicle you most wanted for the best possible deal there is. We don't want to give you the run-around; we want your experience to be informative, quick, and painless. It is obvious you received the service you deserve while working with our sales staff and we congratulate you on the purchase of your Jeep Cherokee. Your recommendation is greatly appreciated! We look forward to working with you again when the time comes for service. If there is anything we can do before then, please let us know. Many thanks, Ike Twombly Customer Care Specialist

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