495 Chrysler Jeep Dodge Ram
Lowell, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 AM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Excellent customer service, Phil was helpful and knowledgeable and great to work with knowledgeable and great to work with More
Terrible experience. I made a appointment two weeks out for a time. They didn’t take me till three hours after my scheduled appointment. They also never informed me about issues I had with my car, never to for a time. They didn’t take me till three hours after my scheduled appointment. They also never informed me about issues I had with my car, never told me they were keeping it overnight and they never answer their phones. I get my car back and they never fixed one of the issues I had brought it in for! More
Good service all around. Joshua was extremely helpful during the entire sales process. All my questions were answered in a timely manner. Thank you for a good car purchasing experience. during the entire sales process. All my questions were answered in a timely manner. Thank you for a good car purchasing experience. More
They have very poor customer service the service manger didn't want to fix my truck when it was damaged while at the service department I asked if I had to get an attorney he laughed and said that's a loa didn't want to fix my truck when it was damaged while at the service department I asked if I had to get an attorney he laughed and said that's a load of bull crap you know how many times we've heard that and laughed about it I've been dealing with them on many occasions one when I bought my charger there in 2018 I would bring it back for the AC every couple months and they would charge me $100 and it's still not fixed and they tried saying the part is discontinued when it's not it's just the part number is superseded which means they just changed the last two numbers and I've been dealing with this issue and it's still not fixed and the paint is peeling on my truck and bubbling in dealing with them since April my truck had under 15000 miles on it when it went in and it's been going back and forth for 4 months they finally fix the paint but now I have other issues my windows scratched which they did fix and they scratch again and this last time they put 338 miles on my truck and dented my bumper and refuse to fix my bumper and when I brought it to the attention of the owner of the dealership he basically said he doesn't want to deal with it and wants me to pay for half of it and called me a piece of xxxx nice customer service More
Loved my experience there. Everyone was so helpful and they got me exactly what I wanted. Eddie was the best, he explained the whole process to me and made everything go smoothly. they got me exactly what I wanted. Eddie was the best, he explained the whole process to me and made everything go smoothly. More
Went in for oil change, tire rotation and air pressure issue with one of my tires. After inspection they came to me in the waiting room to tell me what they found-what needed to be done and time frame to issue with one of my tires. After inspection they came to me in the waiting room to tell me what they found-what needed to be done and time frame to do it in. I appreciated the courtesy More
My vehicle has been brought there twice and none of the work was done that was supposed to be done the car is still the same and I'm talking like $1,500 later they absolutely suck! I'm not done I'm going t work was done that was supposed to be done the car is still the same and I'm talking like $1,500 later they absolutely suck! I'm not done I'm going to go to the media with this problem More
Best dealership around. We are on our 3rd jeep from them. They show respect for your time and have everything ready to go when you arrive to buy/lease your vehicle. For working parents who don’t have a lot o They show respect for your time and have everything ready to go when you arrive to buy/lease your vehicle. For working parents who don’t have a lot of extra time, this is extremely helpful. Thank you Eddie and Jack! More
James has been working with me to get me into the vehicle I want at a price that works for me even going so far as to try to source the vehicle from another dealer. That is not easy to do in these times! I h I want at a price that works for me even going so far as to try to source the vehicle from another dealer. That is not easy to do in these times! I have an unusual situation that is not make it easy, but he has been very patient and understanding. I hope that in time we can get it all to work out. Would not hesitate to send someone to James. More
Friendly service, good value. salesman (Phil) was excellent. Kept me up-to-date every step of the transaction. Car was a good value, and exactly what I was looking for. excellent. Kept me up-to-date every step of the transaction. Car was a good value, and exactly what I was looking for. More