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21st Century Auto Group

Springfield, NJ

4.2
1,835 Reviews

305 U.S. 22 East

Springfield, NJ

07081

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Showing 1,835 reviews

July 21, 2022

Classic bait and switch operation. When I got to the dealership I was told they didn't have the car that I had an appointment to see. The next car I was shown on the computer was $7k m More

by Ryan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis
July 17, 2022

Bellah is the best. He was very helpful and professional with us. We got done in less than an hour with him. I would recommend him to friends and family More

by glencharle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bellah
July 15, 2022

I drove 3 hrs to this location to see a car and called them before driving to make sure the car is available which 2 different people confirmed it’s available just to get there and they say the car is in More

by kousai989
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ballah
July 15, 2022

Today I came in and met Jaydon he was an amazing and helped me get the car I wanted and worked his magic to keep me where I needed to be. More

by Cornell
Recommend Dealer
Yes
Employees Worked With
Jaydon
July 13, 2022

Jorge was GREAT! I came into this dealership with a BMW in mind. Jorge really had a lot of patience with me, showing me around and staying within my price range. I en More

by padilla112501
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
July 09, 2022

Rico was marvelous. He really came thru for me and made sure I was able to get the best deal possible. He took his time, was very transparent with everything involving t More

by kitamc2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Durango
July 07, 2022

Great service knowledgeable on their inventory and willing to help you get the car you want I highly recommend buying your next car there. They definitely have a customer in me for life More

by tmcmorris2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus
July 06, 2022

Dave took care of me today, provided great customer service and gave great explanation of the process of purchasing a car! Not to mention gave me a great deal that couldn’t be passed up! Definitely rec More

by jonathanbranco4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave and Gary
July 04, 2022

My husband and I found a 2020 BMW X5 that fitted our needs and desire. It had low mileage and features that we were looking for More

by prosalind1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
June 27, 2022

Terrible, liars and irresponsive to phone calls and messages. Promised to take care of issues. Car died two weeks after pickup and wouldn’t start when we came to pick it up at the dealership and we’re More

by Alisa011976
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Service manager
Jun 27, 2022 -

Alisa011976 responded

Terrible KEEP AWAY FROM THIS DEALERSHIP. Everyone is a liar and all work together to screw the customer. This was probably my 10 fiancé over the years and never have dealt with a full dealership of bullshtit and lemon they was sold to me. Will be sure to post all my experiences with all appropriate agencies so no one else falls into this terrible trap. Please keep away and buy cars from reputable dealerships who provide customer service when you have an issue. They buy garbage and resell as high line vehicles at top dollar. KEEP AWAY

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