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21st Century Auto Group
Springfield, NJ
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Make sure you have absolutely everything you need before leaving the dealership because once they have your money, you are dead to them. We are going on 5 weeks since we purchased our car and we still have leaving the dealership because once they have your money, you are dead to them. We are going on 5 weeks since we purchased our car and we still have no license plates. Our temporary ones have expired so essentially, we cant drive the car we just bought. We have called many times and get passed around and told "i cant help you, that's not my department" or "we will call you back in 15 minutes with an update"... spoiler alert, no call back. We were finally told today by our sales person (first we have heard anything from him after numerous times trying to reach him over the last few weeks) that the DMV is very backed up due to the volume of people buying cars. If this was the case, wouldnt you have made our temp plates last for a longer period of time? Someone dropped the ball and never submitted our paperwork. Regardless of what the issue is, the lack of responsibility they have taken to even provide an update has been absurd. I would proceed with caution here. Update: we were issued a new set of temporary plates while they worked to resolve the issue. Turns out the issue wasn’t with the DMV at all but rather that they didn’t hold the title of the car yet so were unable to apply for the actual license plates. We did finally receive our plates and do appreciate that they made this a priority once we were able to speak with someone to help. The frustration still lies with the lack of transparency and difficulty getting anyone to get back to us in the beginning. More
In the past I have contacted Dealerships and they never respond. I appreciate your response and look forward to doing business with you in the future. respond. I appreciate your response and look forward to doing business with you in the future. More
I called this dealership they were advertising a car. I questioned them and asked him if the car was available to be seen they told me yes I told them I was driving three hours to see the car would it be I questioned them and asked him if the car was available to be seen they told me yes I told them I was driving three hours to see the car would it be available and they said yes ,upon arrival, they told me the car was not available. It was being repaired at the dealership. They try to show me all the cars that I was not interested in. This is a total bait and switch scheme. Don’t waste your time. More
Unprofessional scam artist, African dude tried to hold my liscense hostage, so he could keep talking it almost had to get physical to get my liscense back, plus wrangler clearly had been in water you could s liscense hostage, so he could keep talking it almost had to get physical to get my liscense back, plus wrangler clearly had been in water you could smell the mildew throughout the car, there was actual earth dirt in the battery box tons of rust underneath " yes I was up under it" stay away from this fake dealer ship and they sell gray market vehicles, the want you to pay 6k for a bs fake warranty, STAY AWAY !!!!! More
I had a great experience with 21. Worked with Rico and he was very kind and knowledgeable. He made sure I was happy with my choice, allowing me to test drive a few different cars just Worked with Rico and he was very kind and knowledgeable. He made sure I was happy with my choice, allowing me to test drive a few different cars just to make sure I was satisfied. I would absolutely recommend coming here. I purchased a 2023 defender More
It was an amazing experience to buy a car from 21st Century Auto Group. Tim and Selim took care me. It is 100% best place to purchase your next car. Thanks to this guys. Century Auto Group. Tim and Selim took care me. It is 100% best place to purchase your next car. Thanks to this guys. More
Jaydon is the man came in and he mad it happen for me very smooth transaction highly recommend this place thanks again to jaydon and to the 21st Century auto group Staff very smooth transaction highly recommend this place thanks again to jaydon and to the 21st Century auto group Staff More