21st Century Auto Group

really impressed with your dealership. came in to purchase a bmw. drove an hr+half to find out that they didn't have it. i was extremely pissed off and left. a wk later i got a call from your manager purchase a bmw. drove an hr+half to find out that they didn't have it. i was extremely pissed off and left. a wk later i got a call from your manager tom, telling me that you got the exact same car, similar mileage to the one i wanted and same price too. so because he went out of his way to call me to let me know this, i decided to give you another chance despite my disappointment my 1st visit. went in and absolutely loved the car. it was clean, low mileage, clean carfax report and everything. it drove even better! the numbers worked out, paperwork was no hassle and i drove away in my new car the very same day! i've had my vehicle for a few weeks now and still am very happy. i'm so glad that you found the car i wanted and called me even though you knew how pissed i was. if you ask me, thats going above and beyond for a used car dealership. ive never heard of a used dealer that follows up like that. was definitely impressed! thanks and i will keep your dealership in mind when i need another vehicle in the future!! More

went into this dealership to purchase a bmw. drove an hr+half to find out that they didn't have it. i was extremely pissed off and left. a wk later i got a call from the manager tom, telling me that they hr+half to find out that they didn't have it. i was extremely pissed off and left. a wk later i got a call from the manager tom, telling me that they got the exact same car, similar mileage to the one i wanted and same price too. so because he went out of his way to call me to let me know this, i decided to give them another chance despite my disappointment my 1st visit. went in and absolutely loved the car. it was clean, low mileage, clean carfax report and everything. it drove even better! the numbers worked out, paperwork was no hassle and i drove away in my new car the very same day! i've had my vehicle for a few weeks now and still am very happy. i'm so glad that they found the car i wanted and called me even though they knew how pissed i was. if you ask me, thats going above and beyond for a used car dealership. ive never heard of a used dealer that follows up like that. was definitely impressed! More

I'm very happy with my 08 MBenz that I recently purchased from 21st century! Although its a pre-owned vehicle I feel as if its brand new! I live about two hours away but it was worth the drive. I called a fe from 21st century! Although its a pre-owned vehicle I feel as if its brand new! I live about two hours away but it was worth the drive. I called a few days before going and spoke with Stephanie, she set up an appointment time that best fit in my schedual. They were very professional and extremly helpful with everything. I highly recommend this dealer if you're looking for a great "used" car ! More

This place is the worst I have ever dealt with. Go there at your own risk, and anything they promise to do after you purchase the car you must get in writing. They will cheat you at any opportunity possible at your own risk, and anything they promise to do after you purchase the car you must get in writing. They will cheat you at any opportunity possible. Check their better business beaureu rating, they are rated an F. When my temporary plates expired they promised they would pay any tickets I received on the car, this was completely false cause they went back on their word. Their service was slow and I felt like once they had my money I was no longer a customer. They post false advertising on the internet to get you into the dealership, and If you deal with a guy called French you are in trouble. I really wish I had gone with my gut and gone to reputable dealer rather than deal with these guys. The order in which they do things is also wrong, they ask for your credit card even before you have driven the car. My only pleasurable experience with this place was with the guy in financing, he was the only one with great service and seemed to be somewhat honest and descent. More

This is by far the worst car dealer I have ever dealt with(and I mean the WORST!!!!)I I really wish I would have read the reviews before I traveled 80miles to this dealership. I did look on their website with(and I mean the WORST!!!!)I I really wish I would have read the reviews before I traveled 80miles to this dealership. I did look on their website which of course had all the positive reviews. I brought a BMW 545 on April 6, 2011, the very next morning we had to buy a battery which was $180.00, as of today I have not received my tags and plates or my warranty information. I been calling them since I got the car about the battery, plates, etc.....they either place me on hold, transfer me to a VM thats full, or take a message. I asked several times to speak with a manager and they literally ahd me on hold for 33 minutes and then hung up. I haven't even had the chance to enjoy my car because I'm too busy on the phone with them , worried about my warranty(which I'm not sure I even have), and getting my tags and plates(which expires in 2days). They can't even give me a status on my plates(which they should atleast be able to tell me if they were sent to the DNV yet)As I was reading the reviews I was shaking my head because I see they give all their customers the same treatment. I can see if their were a few bad reviews but 99% of them all say the same thing. They should really be shut down. It's a shame that you have to go thru this especially when your giving them business. Please do not waste your time with this dealership!!!!!I ca not believe with all the complaints they have not to mention their BBB rating that they are still in business. More

I just wanted to thank you for helping me find my first car. I greatly appreciate your devotion to your customers. I love my Acura and couldn't ask for anything more. I will be sure to recommend you to eve car. I greatly appreciate your devotion to your customers. I love my Acura and couldn't ask for anything more. I will be sure to recommend you to everyone I know that's looking to buy a vehicle. I will always remember you and look back upon my days of driving away in my car. Thank you!" Ellina S., Morris Plains, NJ More

It is always nerve racking having to buy a car. I started my search on the internet and 21st Century had many of the cars on my list. After reading some of their reviews online, I was a little appre started my search on the internet and 21st Century had many of the cars on my list. After reading some of their reviews online, I was a little apprehensive, however I am so glad I didn't let that stop me. I got a fantastic car at a fantastic price and the whole experience was quick and seamless. Everyone was very friendly and patient with me answering all my many questions straight forwardly. I felt no pressure and have already recommended them to all my friends. Now I am recommending them to all of you. More

Great selection, very competitive prices. They right to the point. If you want to save $$$ that's the place to visit. But call first, cause they move cars fast. The best thing is, when you picked you new c the point. If you want to save $$$ that's the place to visit. But call first, cause they move cars fast. The best thing is, when you picked you new car, it takes only an hour to be done with it and go home. If you ever bought cars, you know that it takes forever... Not in this place. A++ More

I have very positive experience in purchasing my car from 21 st Century Auto Group! Not my first car! The last one, my Honda Accord 2005, I bought from their new location at Springfield, New Jersey. What a s 21 st Century Auto Group! Not my first car! The last one, my Honda Accord 2005, I bought from their new location at Springfield, New Jersey. What a show room, what a variety of cars! I am amazed how people on each step courteous and friendly. They listen to you and understand your concerns, respectful to you, to your budget. You don’t feel any pressure, they give you time “to sleep over” before you make your decision. The finance manager helps you with issue that might be painful in other places. Having that great experience in the past I referred 21 st Century to my friend who was looking all over for affordable Honda suv, family car. She came back to me telling that her son checked some webs and found ugly reviews about this company. Oh my God! How people with bad attitude, people whom I would call “born complainers” can blackmail the name of a good company with excellent service! I told her about my experience and explained that some people just always unhappy, don’t know what they want and very hard to please! She was convinced when I said: just go, try for yourself and believe what you see! Now she doesn’t have enough words to express how grateful she is! She ended up with the best price for the model she wanted (compared with 6 other dealers of PA, NJ and NY!!! My friend and I would recommend to anyone to buy their next car at 21st Century Auto Group in Springfield , NJ Maggie A. 58 years old, Edison, NJ. More

I WAS WELCOMED AT THE DOOR BY A VERY KNOWLEDGEABLE SALESMAN NAMED AARON....AFTER SPENDING SEVERAL HOURS WITH ME AND MY FAMILY, HE SHOWED ME EXACTLY THE CAR I WANTED...HE THROUGHLY EXPLAINED ALL OF THE SALESMAN NAMED AARON....AFTER SPENDING SEVERAL HOURS WITH ME AND MY FAMILY, HE SHOWED ME EXACTLY THE CAR I WANTED...HE THROUGHLY EXPLAINED ALL OF THE DETAILS TO ME...AFTER FINALIZING DEAL THE SALES MANAGER JOHN CAME OVER INTRODUCED HIMSELF AND MADE SURE ALL MY QUESTIONS WERE ANSWERED...ALSO JOE IN THE FINANCING DEPARTMENT TOOK THE TIME TO EXPLAIN GAP INSURANCE AND WARRANTY OPTIONS....DEALER WEAS GREAT AND I WOULD RECOMMEND TO ANYONE BUYING A VEHICLE...THANKS GUYS FOR ALL YOUR HELP.....MATTHEW P,UNION NJ More