21st Century Auto Group

Pleasantly surprised! I was pleasantly surprised by the level of knowledge and professionalism that I received from Karina, Oscar and Lylia. Oscar was really highly percept I was pleasantly surprised by the level of knowledge and professionalism that I received from Karina, Oscar and Lylia. Oscar was really highly perceptive in identifying the vehicle that suited me best and described all of the options in great detail. Karina was very diligent in describing all available options when it came to financing/leasing, and she fully and accurately answered all of my questions and even made suggestions on how I can save money. I would highly recommend 21st Century Auto Group in Springfield to anyone! More

I love them!! The best used cars? dealership ever. The staff are amazing. From the moment you walk in, you are given a warm welcome. Aside from all the great staff, The best used cars? dealership ever. The staff are amazing. From the moment you walk in, you are given a warm welcome. Aside from all the great staff, one staff member was truly exceptional …John. He assisted me with my car search. Although I changed my mind countless times. He took his time and went through all of my options from beginning to end. He was very patient and thorough. John assisted me with my registration and prepped my car. I greatly appreciate you guys. Thanks a lot!!! More

Switching to Mercedes I switched over to Mercedes after being a BMW customer for 5 years. I should have done this way earlier. After looking at another used cars dealer and I switched over to Mercedes after being a BMW customer for 5 years. I should have done this way earlier. After looking at another used cars dealer and having a poor experience, I went to 21st century auto group in New Jersey thinking nothing much would come of it. What I walked away with was quite the opposite. Diego is a knowledgeable and friendly sales associate who was confident in his product and pitch of why I should be a Mercedes-Benz owner. I was surprised that I could take a test drive that day. He didn't push me too hard to walk away with a car that day. Diego was flexible in helping me get the exact car that I wanted (MB GL63) with a faster timeline than I expected. I will definitely be recommending this dealership to all my friends looking for used luxury car. And a separate shout out to Karina for guiding me through all the paperwork!! More

Terrible company The vehicle they sold to me I was told came with features (and the paperwork had the features listed as well) that upon further inspection when I came The vehicle they sold to me I was told came with features (and the paperwork had the features listed as well) that upon further inspection when I came home -- the vehicle did not have. I called every day for about a month, and my phone call was ignored and after repeated left messages, they did not call me back. I finally drove an hour to the dealership and was told they would "take care of it", and that the owner was not in, and he would give me a call the next day at 11:00 am. To this day I have not received the phone call and they continue to dodge my calls. As a result, my vehicle was overpriced for the features it DID come with, and was ultimately falsely advertised and misrepresented. Horrible experience and customer service. I highly regret signing those papers and not doing my research beforehand. More

Patient, Poised and respectful. All should come. I purchased a 2012 BMW X5 in May. I met with Gary who walked me through the process. I was prepared to buy a car but wanted to just check their cars. I purchased a 2012 BMW X5 in May. I met with Gary who walked me through the process. I was prepared to buy a car but wanted to just check their cars. Well I was blown away. The cars they have are exquisite. Gary showed me three different X5 and I couldn't decide. I also thought I could afford more than I thought. After crunching some numbers, Gary worked with me to get one of the three X5's. Well, I drove off with the first one I saw. It's been three weeks and love every inch of the car. The car runs smooth and it's exactly what I wanted. Gary truly listened to me. Didn't pressure me and made sure I was comfortable when I purchased the car. Gary stayed in touch with me and checked to see if I was loving the car. You are spot on Gary! More

Fun experience Enea a great salesman Got me approved by their bank, i was very happy about it Tail light went out and Mohammand fixed it for me with no charge, i re Enea a great salesman Got me approved by their bank, i was very happy about it Tail light went out and Mohammand fixed it for me with no charge, i recommend anybody to 21 century auto group More

Looking forward to doing business with 21st Century again! I purchased my 2014 Mercedes Benz CLA250 with Diego and he was great. He genuinely cared about my concerns..I am a very happy customer! I purchased my 2014 Mercedes Benz CLA250 with Diego and he was great. He genuinely cared about my concerns..I am a very happy customer! More

Great Experience Had an excellent experience with sales associate Justice over at 21st century auto group. He went above and beyond to get me a great deal on my civic Had an excellent experience with sales associate Justice over at 21st century auto group. He went above and beyond to get me a great deal on my civic and I would absolutely consider purchasing another car from them. They are willing to work with you and your budget to get you in a car. More

Thorough Process & Great Experience I found 21st Century Auto Group after selling my old Altima about a month ago. I'd spent a long time looking for a good car to fit my budget and when I found 21st Century Auto Group after selling my old Altima about a month ago. I'd spent a long time looking for a good car to fit my budget and when I put down a deposit for an Audi, I went in the next week to check it out. I spoke and met Justice and he showed me the Audi and allowed me to look around. When I found a 2013 BMW 328xi I fell in love with it. Most of the dealerships I went to wouldn't allow me to check the cars I was interested into the fullest extent. Justice didn't seem to mind. After a thorough check, I decided that I wanted the BMW and went about purchasing it. I'm super grateful for all of his help. I live in queens and the distance to jersey was quite far. He realized this and helped me get the car I fell in love with at a reasonable price. To do this, Justice sat down with me and my family and explained how the buying process works, what to expect, tips with payment and insurance quotes, and gave a thorough breakdown of how my money would be spent. This was especially helpful seeing as though I'd never bought a car from a dealership before and it was a little intimidating. Nonetheless, he was very helpful and I'd definitely recommend the dealership/salesperson to a friend. More

Great experience I walked in with a very specific request and a Justice was a huge help. He showed me exactly what I was looking for. I would recommend this dealership I walked in with a very specific request and a Justice was a huge help. He showed me exactly what I was looking for. I would recommend this dealership to anyone looking for a car. More