21st Century Auto Group

Overall I had a good experience but More of a 3.25 stars as opposed to a 3.0. This review will be a mixture of three different pieces: a) Customer service - Jairo (sales) and Karina More of a 3.25 stars as opposed to a 3.0. This review will be a mixture of three different pieces: a) Customer service - Jairo (sales) and Karina (finance) - 4 stars b) The product - Maserati Ghibli S Q4 - 3.5 stars c) The business practice itself - 21 Century Auto Group 2 stars On the evening of April 25, I ended up going to 21st Century Auto Group with my eyes wide open and bought a very decently priced 2014 Maserati Ghibli S Q4. I'd say my experience was slightly above average, but ultimately it will be up to the individual customer. I'll describe each of the contributing factors below that lead to my rating: a) Jairo was my salesperson (4.0 stars): Overall I felt he was very nice and pleasant to deal with. I didn't feel extremely pressured at all to buy. He had to the time and I had the time. I came in telling him what I wanted and he showed me all of the vehicles in the colors my wife was looking for. He even quickly showed us a comparison or two of other cars we might have been interested. When we said, "Nah", he actually told us no worries let's just continue looking at the Maseratis. He wasn't too pushy at all when it came time for negotiations - a regular sales person looking to make a sale I would say. In the end, one thing I actually respected was the fact that he recommended us not to leave our car overnight at their dealership because there was a chance it could be keyed, broken into, or stolen. Finally, we were never pressured to purchase any sort of extended warranty or whatever. It was always up to us and we were even told we could choose outside. Karina was very pleasant and I felt at ease with her demeanor. She made the finance process very easy. While I thought I could have gotten a better rate, honestly I didn't bother. I intend to pay off the loan earlier anyway and the higher interest rate is insignificant to me. Karina helped to provide us gap insurance and again, never pressured us into purchasing anything else. I liked that very much. b) The Maserati S Q4 (3.5 stars): We were able to haggle the price down to what I felt was extremely reasonable. While my wife and I had originally came for the Maserati Quattroporte S (I'll explain below), we still left very satisfied. This car had approximately 22k miles on it and was still under warranty. The car itself worked fine after a brief test drive and because it was under warranty, I didn't bother with a PPI. Again, this is what I personally chose to do in this situation. It was dark and raining when I ended up driving home. What I ended up noticing during the next few days were the following: 1- rear passenger side tire was extremely low pressure (after filling up twice it looks like it may need to be replaced) 2- missing owners manual 3- windshield wiper blades needed to be replaced 4- both key fobs had low battery and had to be replaced 5- some paint chips in the lower part of the passenger car door and lower front bumper 6- They wouldn't fill up gas and it was less than 1/5 full. I would say about 70 miles to empty. In my personal opinion these aren't deal breakers and were easily remedied (I have fixed them myself or will be soon). Anything else found can be done by the dealer. The key here is realizing these are cars are "as is". If you don't like it or don't want to fix anything, don't buy it. Also, you MUST be willing to haggle. They don't start off giving the best prices, you need to work for it. c) 21st Century Auto business itself (2 star): This has to do with how the business itself had some very questionable practices. The prior reviews are definitely spot on regarding this. But then again, reading them helped educate me before I went to this dealership. Basically several items here to point out or re-iterate: 1- bait and switch is indeed alive and well. You expect one price and don't get it. In my case I saw what I felt was an amazing deal for any Maserati Quattroporte in their inventory. Of course, when I get there the first inkling I knew it was false was seeing the sticker had no resemblance of e-online pricing. We are talking quite a big difference apart. They should under promise and over deliver not the other way around and over promise and under deliver (aka manage people's expectations). 2- hidden fees While you will be told it is in the small print on the dealer website, the prices should be crystal clear, not the opaque. There was the college discount, veteran's discount, and loyalty discount. We were able to negotiate about 60-75% of it away. 3- the small stuff When I purchase a use car I would actually expect a lot of the little things I mentioned above to be taken care of. I'm a bit easy on this stuff, but many customers are not. Overall, I would buy again if I can get a great deal from them. More

Nice dealer. Recommend! Great dealership in Springfield. I git the good price deal from Diego and Im happy with it. I purchase a good quality used 2015 BMW x5! Thank you very Great dealership in Springfield. I git the good price deal from Diego and Im happy with it. I purchase a good quality used 2015 BMW x5! Thank you very much! More

Great car at fantastic price Tim was very helpful at selecting the right car for our family. We choose beautiful black Mercedes benz gls 450 with navigation and back up camera Tim was very helpful at selecting the right car for our family. We choose beautiful black Mercedes benz gls 450 with navigation and back up camera More

Great experience!!! Tim was very helpful, professional and knowledgeable, made me feel very comfortable and in two hours I walked out with a beautiful BMW. I would defi Tim was very helpful, professional and knowledgeable, made me feel very comfortable and in two hours I walked out with a beautiful BMW. I would definitely recommend 21st Century Auto Group if you are looking for a great car deal. More

5 stars for this guys!!! As for me, its the best dealership at united states! I got 3 cars from them till 4 years! I like their customer service and quality of cars! Thank you As for me, its the best dealership at united states! I got 3 cars from them till 4 years! I like their customer service and quality of cars! Thank you guys for your job, especially Lawrence, my sales man! More

good job Great dealership at New Jersey. I got a Maserati from Diego and im happy with! Great salesman, grat car, great price. So, i will recommend this guys t Great dealership at New Jersey. I got a Maserati from Diego and im happy with! Great salesman, grat car, great price. So, i will recommend this guys to everyone of my family and friends! Thank you Diego! More

Great price, cool cars Thats was amazing. I got a best deal for my Mustang there. Thank you Diego for your friendship and professionalism! I will recommend this dealer to ev Thats was amazing. I got a best deal for my Mustang there. Thank you Diego for your friendship and professionalism! I will recommend this dealer to everyone! GREAT!!!! More

Nice dealer I will recommend them to everyone. Its the best dealership at New Jersey state! The have a good quality used cars and perfect price for! I like them! I will recommend them to everyone. Its the best dealership at New Jersey state! The have a good quality used cars and perfect price for! I like them! Thank you Oscar for great buying experience! More

good dealer When i was there for the fist time, I was really satisfied, because i got the awesome customer service and great car for the best price! If you will g When i was there for the fist time, I was really satisfied, because i got the awesome customer service and great car for the best price! If you will go there, ask Lawrence. More

Recommend Great job guys! I want to recommend this dealer to everyone who looking for a good quality used car! You will receive great customer service there! As Great job guys! I want to recommend this dealer to everyone who looking for a good quality used car! You will receive great customer service there! Ask Diego(salesman)! More