21st Century Auto Group

Great experience. Defined recommend this place. Thanks to Selim for helping me out with this big process of buying a new car. Defined recommend this place. Thanks to Selim for helping me out with this big process of buying a new car. More

Obvious deception! Categorical refusal to sell online, pay online, and most importantly >>> a preliminary video screening of the selected car, etc. I could not get a di Categorical refusal to sell online, pay online, and most importantly >>> a preliminary video screening of the selected car, etc. I could not get a direct video broadcast of the selected car, as it is NOT available... You have chosen your car on this site - ask for a video chat in order to make sure that this car is actually present in this store... And you are 50% - you will never get a live video broadcast of your car! Do not waste time - demand a live video broadcast with a visible VIN number, only then set a time for signing documents. I never received, after five days of requests, a live video broadcast of the selected car. More

The dealership is terrible. They use bate and switch ads showing cars they do not have in the store. They did this twice on a Tesla. Saying the car had battery issues and was at They use bate and switch ads showing cars they do not have in the store. They did this twice on a Tesla. Saying the car had battery issues and was at Tesla. The sad thing is. Tesla can see if the car is in or ever been in service. They are just liars and terrible service do not buy from these people. They give the industry a bad name. More

Bellah was the most professional, kind, and made buying my car a great experience. This is the dealership to come too!!!!! my car a great experience. This is the dealership to come too!!!!! More

This is the worst car dealership in the world i promise you that from experience The owner has a fish tank that cost about $30-$40,000 maybe $100,000 I forgot what they said in his house he is a narcissist you that from experience The owner has a fish tank that cost about $30-$40,000 maybe $100,000 I forgot what they said in his house he is a narcissist he is a nut and he will try everything to get over on you and Wednesday they sold you the car there’s no one answering the phone and no more friends there no more nice guys beware please beware do it somewhere else know the price looks good but the headache hurts worse promise you I More

The joke store was sold out so I went to 21st Century Auto Group. 3d time there looking for Jeep Trackhawk- they have 11 on their site and all over sites like Cargurus etc. I went to see this vehicle htt Auto Group. 3d time there looking for Jeep Trackhawk- they have 11 on their site and all over sites like Cargurus etc. I went to see this vehicle https://www.21centuryautogroup.com/used.cfm/vehicle/2021-jeep-grand-cherokee-trackhawk-4wd-1C4RJFN9XMC757961/ and for 3rd time going there, it doesn't exist. "but we have this one," and shown their only one in stock - a 2018 Trackhawk with 31,701 miles with a price of ~85k. So they advertise a 2021 with 21k miles for 85k, and show this car 3 years older and 50% more miles for the same price. I left, again - went home to shower off the slime, then went on their site and see this exact 2018 with 31k miles for 79k. I don't know how ratings on this site can be so high vs yelp (which is a 2 star rating with many complaints including pointing out fines levied by NJ Attorney General for deceptive business practices )- maybe due to filling out the info here can only be completed if you strike a "deal" and buy a vehicle. Go to Yelp for actual customer "experiences". Again, 11 Jeep Trackhawks advertised, in reality they have one. The 2021 above is still on their site and all over the internet... did it ever exist? Doubt it. Just when you thought 1980's Rt. 22 bait-and-switch and deceptive sale tactics were gone, we have these guys. The internet has provided buyers with clarity regarding pricing, dealer invoice, and a competitive environment but these guys use it to their advantage to lure in unsuspecting fools in an attempt to extract as much money from them as possible. This site indicates an inventory of 400 vehicles- really? Or do they have 150 vehicles yet advertise 400? Unless they rip this car from their site after this review, click on the carfax report. It was either sold 7/12/24 or best case 9/3/24... it's 10/15/24 folks. I'm not a smart man Jenny, but it appears this Jeep was sold six weeks ago, or perhaps over three months ago yet it remains on their site and 3rd party sites. More

Purchased my SRT from Ryan and the entire process was amazing. Highly recommend you ask for him when you go there amazing. Highly recommend you ask for him when you go there More

Bellah was awesome. Shot to my Liberian brother from 21 Century auto for hooking me up with some nice wheels. Really appreciate it man Shot to my Liberian brother from 21 Century auto for hooking me up with some nice wheels. Really appreciate it man More

I’m writing this for professional & classy people if that’s you, do not go to this dealership!!!! Unfortunately, I just bought a car from them August 31,2024 so it’s like about five or six days ago De that’s you, do not go to this dealership!!!! Unfortunately, I just bought a car from them August 31,2024 so it’s like about five or six days ago Despite the fact that The manager added two points on my interest just because he feels like it, although I came to the dealership with a preapproval that he didn’t want to use stating xx and despite when I received the car at night then next day, I found garbage under the seat, some sort of a 7-Eleven bag crunched under the seat The salesman gives me one key fob and he said they’re gonna look for the second key fob and call me back So of course, nobody called me. I called the first day left a message. Nobody calls me back after 24 hours a called again left another message. Nobody returned my call third day I called again. Left The third message warning them that this is my last time I’m gonna call before I write a bad review. Here comes the manager calls me and I feel like I’m talking to somebody from the Godfather movie talking to me down, shutting me up while “I was talking very respectfully” and he is being totally rude and aggressive and at the end he hang up on my face stating that he has no time for this & they don’t have another key….. Salesman like 18 years old never responded back to my messages I’m gonna say it one more last time if you are a class or professional person this is not the place for you at all. You’ll find out right before you sign or right after you sign the contract. More

I’m writing this for professional & classy people if that’s you, do not go to this dealership!!!! Unfortunately, I just bought a car from them August 31,2024 so it’s like about five or six days ago De that’s you, do not go to this dealership!!!! Unfortunately, I just bought a car from them August 31,2024 so it’s like about five or six days ago Despite the fact that The price listed is way less than the truth when you get to the dealership & The manager added two points on my interest just because he feels like it, although I came to the dealership with a preapproval that he didn’t want to use stating xx and despite when I received the car at night then next day, I found garbage under the seat, some sort of a 7-Eleven bag crunched under the seat The salesman gives me one key fob and he said they’re gonna look for the second key fob and call me back So of course, nobody called me. I called the first day left a message. Nobody calls me back after 24 hours a called again left another message. Nobody returned my call third day I called again. Left The third message warning them that this is my last time I’m gonna call before I write a bad review. Here comes the manager calls me and I feel like I’m talking to somebody from the Godfather movie talking to me down, shutting me up while “I was talking very respectfully” and he is being totally rude and aggressive and at the end he hang up on my face stating that he has no time for this & they don’t have another key….. Salesman like 18 years old never responded back to my messages I’m gonna say it one more last time if you are a class or professional person this is not the place for you at all. You’ll find out right before you sign or right after you sign the contract. More