1st Nissan of Simi Valley

Always a pleasure dealing with Mr Robert Martel. He’s always friendly and courteous and I trust him wholeheartedly with service on my car. I would not take my car to anyone else. always friendly and courteous and I trust him wholeheartedly with service on my car. I would not take my car to anyone else. More

Customer Service is excellent. Always treated with care and courtesy. Handled my issues quickly and efficiently. They completed replacing my battery and fixing another issue I didn't know about all under and courtesy. Handled my issues quickly and efficiently. They completed replacing my battery and fixing another issue I didn't know about all under warranty. This particular Nissan I did not purchase at 1st Nissan, but I have in the past and will do so in the future. More

First Nissan of Simi Valley Service Advisor Robert Martel professionally answered every question and concern I had regarding my repair. He patiently answered every follow-up call I made and personally inspe professionally answered every question and concern I had regarding my repair. He patiently answered every follow-up call I made and personally inspected my vehicle prior to repair to ensure I was addressing every aspect needed in my repair. Robert Martel is very passionate and knowledgable in his position as a Service Advisor at First Nissan of Simi Valley. I enjoyed my contact and many conversations I had with Mr. Martel. Robert truly understands that any repair being paid by a customer comes with stress. His genuine honesty and devotion to his profession truly made my repair experience better. More

Daniel was a pleasure to work with in finding and buying a new car. He really made it a relaxing comfortable experience. He was courteous, polite, efficient and not stressful. a new car. He really made it a relaxing comfortable experience. He was courteous, polite, efficient and not stressful. More

DISHONESTY RUNS RAMPANT THRU THE SERVICE CENTER THEY PULLED A SCAM OFF INVOLVING A CAR I BOUGHT AND I KNEW THEY WERE NOT BEING HONEST BECAUSE THEY USED A PRIOR OWNERS WARRANTY COVERAGE TO GET THE REPLA PULLED A SCAM OFF INVOLVING A CAR I BOUGHT AND I KNEW THEY WERE NOT BEING HONEST BECAUSE THEY USED A PRIOR OWNERS WARRANTY COVERAGE TO GET THE REPLACEMENT PART COVERED AND CHARGED NEW OWNER FULL COST TO REPLACE A REPAIR NISSIAN WAS DOING FREE.FACTS ARE IN BLACK AND WHITE THEY PRINTED OUT THE WARRANTEE DOCUMENT RIGHT IN FRONT OF ME IT WAS UNDER OLD OWNER AND THEY HAD NOT PUT MY NAME IN SYSTEM AS HAVINGCHAGED OWNERSHIP THIS MADE REPAIR NO COST TO THEM AND GAVE THEM THE OPPORTUNITY TO CHARGE FULL COST TO NEW OWNER IT IS A SCAM AND THEY HAVE PROBABLY DONE IT OTHER TIMES TO OTHER UNLUCKILY CUSTOMERS More

Very good deals. No BS with any of the advisors. Always happy with the shape of my car when driving home from a service. Thanks. happy with the shape of my car when driving home from a service. Thanks. More

Everyone is friendly, courteous and knowledgeable. I have been coming here for 30 years and will always return. The service dept is very good, too. have been coming here for 30 years and will always return. The service dept is very good, too. More

Everyone there was super welcoming & helpful, especially Mike the GM & Tashin!! Thank you to Paul as well, ppwrk signing was quick & easy. They all equally exceeded all of my expectations & I love my new 20 Mike the GM & Tashin!! Thank you to Paul as well, ppwrk signing was quick & easy. They all equally exceeded all of my expectations & I love my new 2020 Nissan Sentra SR :) Come visit them & see the amazing customer service you will get right when you walk in the door. Thank you all again so much. More

There was no wait, and Service rep, William Fortner, was extremely efficient, helpful and pleasant. An update was done on my transmission and hopefully that will fix the problem. I felt informed, taken extremely efficient, helpful and pleasant. An update was done on my transmission and hopefully that will fix the problem. I felt informed, taken care of and confident that William and Nissan wanted to help me solve my transmission problem. More

Daniel and Pedro are great! Daniel and Pedro are great salespeople. Pedro was very patient and spent a lot of time with me in the hot sun showing different options. Would defin Daniel and Pedro are great salespeople. Pedro was very patient and spent a lot of time with me in the hot sun showing different options. Would definitely ask for them again. Mike was a lot of fun. More