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1st Kia of Simi Valley - Service Center
Simi Valley, CA
39 Reviews
39 Reviews of 1st Kia of Simi Valley - Service Center
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February 27, 2020
Great Service! Immediate service when I drove up; conscientious, friendly and inviting. Robin is great! I like the accommodations in the green room and did not have Immediate service when I drove up; conscientious, friendly and inviting. Robin is great! I like the accommodations in the green room and did not have to wait long for service to be completed. I like getting a status report on things that need to be done to keep the car functioning reliably. I highly recommend 1st Kia. More
by Sandy
Employees Worked With
Robyn Randle, Debbie Keables
February 20, 2020
Excellent service and response when I arrived.Sang was Excellent service and response when I arrived. Sang was more the helpful and kept me informed on everything. Waiting room was pleasant and coffee wi Excellent service and response when I arrived. Sang was more the helpful and kept me informed on everything. Waiting room was pleasant and coffee with pastry was a nice surprise. Spoke to Josh a sales rep and even that was a pleasant surprise! He was more then helpful with my questions and was eager to help. More
by Sinbad
January 11, 2020
Excellent Customer Service Fantastic customer service by Joshua Vafee. I felt like we were family by the time I left the dealership. Everyone was so helpful and smiling. Fantastic customer service by Joshua Vafee. I felt like we were family by the time I left the dealership. Everyone was so helpful and smiling. More
by Eve
Employees Worked With
Joshua Vafee, Art Alexander,
November 08, 2019
Quick, Professional Service Sang greeted me quickly and assessed the service I needed. He was very friendly and professional and gave me an accurate estimate of the time my servi Sang greeted me quickly and assessed the service I needed. He was very friendly and professional and gave me an accurate estimate of the time my service would take. He also offered a service discount as I did not have any available coupons. Mostly, I appreciated that he did not try to oversell me on service I did not need. I felt comfortable that the service he suggested was what was best for my vehicle. Finally, the service was completed in a reasonable amount of time. More
by Wordwiz
Employees Worked With
August 04, 2019
Taking care of their own. I loved my experience at 1st Kia in Simi Valley. Robyn my service attendant was great and everything went according to the line of communication given I loved my experience at 1st Kia in Simi Valley. Robyn my service attendant was great and everything went according to the line of communication given. She made suggestions for my car maintenance in a way that it showed she cared for customer safety and satisfaction. More
by Lmeza8875
Employees Worked With
Robyn Randle
August 01, 2019
Wonderful Experience I was greeted by Robyn in the service department and was taken care of immediately with a smile and friendly manner. I live in Glendale (30 mile driv I was greeted by Robyn in the service department and was taken care of immediately with a smile and friendly manner. I live in Glendale (30 mile drive) but refuse to use the Kia near my home. The few times I have been to the Glendale dealership/service department I have been ignored and when I finally got someone to help me I was treated like they were doing me a favor. I purchased two cars from them on the same day. Wish I would have visited the Simi Valley store. Oh well, live and learn. More
by ziggy
Employees Worked With
Robyn Randle
July 24, 2019
DO NOT DO BUSINESS WITH THEM!!! Purchased a brand new Kia Sorrento with major issues that required lengthy repairs ... all with horrible customer service and outcomes. Do not purcha Purchased a brand new Kia Sorrento with major issues that required lengthy repairs ... all with horrible customer service and outcomes. Do not purchase your car here or get it serviced. Service department is riddled with staff who are dishonest and utter failures in customer service (esp. the service manager Guy Ankeny). The most recent dealing involved trying to get service records for a vehicle we purchased and had serviced there. We were told to show up in person (as an ID was required) but when we got there, this Guy Ankeny states, "Our job is not to keep your service records." States that it will be e-mailed in 48 hours when another staff the day before stated that it would only take 30 minutes and be ready in the morning. Little does he know it is Kia corporate who asked us for these records. More
by disappointed
Employees Worked With
Guy Ankeny
July 10, 2019
Oil change service Sang is my advisor for my service on 7/9/19. He is very informative, very nice very friendly. I strongly recommended to this dealer. Sang is my advisor for my service on 7/9/19. He is very informative, very nice very friendly. I strongly recommended to this dealer. More
by Trish
Employees Worked With
Sang
April 12, 2019
Perfect every time Robyn, of course....best part of taking our cars for service. She is always a pleasure to deal with, always does what she says she is going to do, and Robyn, of course....best part of taking our cars for service. She is always a pleasure to deal with, always does what she says she is going to do, and makes sure all work is completed thoroughly and perfectly More
by WannaBeHawaiian2
Employees Worked With
Robyn Randle
January 03, 2019
good service always professional and courteous. Robyn is great and pleasure to deal with. I like dealing with local businesses if I can as long as the quality and always professional and courteous. Robyn is great and pleasure to deal with. I like dealing with local businesses if I can as long as the quality and costs are comparable. please don't start raising prices unless necessary. More
by bigj
Employees Worked With
debbie is great too., Robyn Randle
