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1st Honda of Simi Valley - Service Center

Simi Valley, CA

4.5
68 Reviews

68 Reviews of 1st Honda of Simi Valley - Service Center

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February 03, 2020

First Honda Services #1 I have been coming to First Honda since 2015. Brad is usually the member I work with and he is great. I have worked with others and let me tell you. More

by tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Sullivan
Feb 04, 2020 -

1st Honda Simi Valley responded

Hi Tony and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

January 11, 2020

Don C. in the Service Dept. is consistently incredible. He helped get me a diagnosis quickly and then explained the problem in a way that was easy to understand. He quickly followed up with scheduling the More

by Jbernstein
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

1st Honda Simi Valley responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

October 08, 2019

Excellent Service at 1st Honda of Simi Valley I like knowing that when I take my car in for service that 1st Honda of Simi will do what they can to diagnose and repair my car in a timely manner. I More

by Kbernstein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Carlisle (Service Advisor)
Oct 08, 2019 -

1st Honda Simi Valley responded

Kbernstein, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at 1st Honda of Simi Valley and we look forward to your continued business! Sincerely, Joe Vece, General Sales Manager | Jvece@firstautogroup.com

September 09, 2019

Great Experience I brought my car in for an oil change and tire rotation. The entire process was quick and convenient and my service advisor (Don) was professional and More

by ksmith2283
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
Sep 09, 2019 -

1st Honda Simi Valley responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Regards, Joe Vece, General Sales Manager | Jvece@firstautogroup.com

August 06, 2019

Return trip for Air Conditioner repair Brad and Allen were a great team -very pleasant and professional. I especially enjoyed the Van drivers who drove me home while repairs were being don More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen in Service plus the two gentlemen who drove me home -they were GREAT, Brad Sullivan
Aug 06, 2019 -

1st Honda Simi Valley responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Joe Vece, General Sales Manager | Jvece@firstautogroup.com

July 12, 2019

I guess they didn't want my business My review is purely based on the service center. I have a 2017 civic hatchback sport touring that needed regularly scheduled maintenance so I called More

by lovemycivic
Recommend Dealer
No
Employees Worked With
Didn't have a chance to work with anyone
Jul 14, 2019 -

1st Honda Simi Valley responded

Thank you for alerting us to your experience. We have forwarded your comments to our team and are working diligently to ensure a similar situation does not occur in the future. Please contact me directly if you wish to discuss anything further. Regards, Joe Vece, General Sales Manager | Jvece@firstautogroup.com

June 23, 2019

Service Don delivered excellent customer service. I was using an extended warranty, which I though might be hassle, but Don made the entire process so easy. More

by DarDar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don
Jun 24, 2019 -

1st Honda Simi Valley responded

Thank you very much for the kind words. We are delighted to hear that Don and our team provide you excellent customer service. If there’s anything else you need, please don’t hesitate to reach out. Best, Joe Vece, General Sales Manager | Jvece@firstautogroup.com

June 20, 2019

13 years of excellent servicing at 1st Honda of Simi Valley I have been servicing my 2006 Honda CRV at 1st Honda ever since it was new and have always been delighted with the efficiency and friendliness of the More

by Hondafan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
Jun 24, 2019 -

1st Honda Simi Valley responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Joe Vece, General Sales Manager | Jvece@firstautogroup.com

March 28, 2019

Service is great. Friendly service staff. I feel like they are working in our best interest and not just to make revenue for Honda. We were provided a rental car too si More

by Debbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don
Apr 01, 2019 -

1st Honda Simi Valley responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Joe Vece, General Sales Manager | Jvece@firstautogroup.com

March 04, 2019

Great Experience The service advisers are very caring and my adviser in particular, Don Carlisle, made me feel very special. The cleanliness and comfort of the waiting More

by Gale
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
Mar 05, 2019 -

1st Honda Simi Valley responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Joe Vece, General Sales Manager | Jvece@firstautogroup.com

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