Back

1st Honda of Simi Valley - Service Center

Simi Valley, CA

4.5
68 Reviews

68 Reviews of 1st Honda of Simi Valley - Service Center

Sort by
June 04, 2021

Don is awesome. He always goes above and beyond to ensure that his customers are happy, and that our services are done right the first time. More

by Bryan M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Sullivan
Jun 09, 2021 -

1st Honda Simi Valley responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

May 07, 2021

Broke the release handle on my honda pilot and they won't take responsibility. Asking me $400 for something they broke. Will file a complain with honda. More

by Gilbert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Carlisle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

1st Honda Simi Valley responded

Our team has acknowledged this review.

March 15, 2021

First Honda was great! We were excited to keep our business in Simi Valley and we are beyond thrilled with our new Pilot! We ended up being able to upgrade our car thanks to First Honda! More

by Jaclyn.jsquared
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

1st Honda Simi Valley responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

February 13, 2021

Awesome service. Mechanic was amazing! Great asset to your dealership! Friendly and customer dedicated! Highly recommend! Thanks again for the great customer care and follow-up. It has been truly excep More

by ncvtec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Flanagan, John
Feb 18, 2021 -

1st Honda Simi Valley responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

Feb 18, 2021 -

1st Honda Simi Valley responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

December 27, 2020

This has been my go-to spot for service and repair on my Honda - for over a decade. Full credit to the experienced techs and service members. More

by Axl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willie(Service), Mike (Parts), Brad Sullivan
Dec 30, 2020 -

1st Honda Simi Valley responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

May 31, 2020

Johann David was friendly and accommodating. He was attentive in a very busy showroom. A salesman with a great personality. Would definitely recommend him to friends and family. More

by Josiemgardiol
Recommend Dealer
Yes
Employees Worked With
Johann David
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020

Quick repair even without the part needed. I had a problem with my car (specifically the driver's door window track broke and the window would not rise. I contacted my service rep at the end of More

by Michael57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Sullivan
March 11, 2020

I am very happy with the service department at the dealership. I trust them to provide the services my car needs. They do not try and push other services I don’t need just to make an extra buck, like More

by salbergl
Recommend Dealer
Yes
Employees Worked With
Allen Rostamo
Mar 12, 2020 -

1st Honda Simi Valley responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

February 13, 2020

I live out of town and had unexpected car trouble. I was towed to 1st street Honda where I was met by Mitchell Luckey. He patiently listen to the problem, helped me get a rental car and promptly got back t More

by D.Snyder
Recommend Dealer
Yes
Employees Worked With
Mitchell Luckey
Feb 19, 2020 -

1st Honda Simi Valley responded

Thank you for your kind words about Mitchell and the rest of the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

February 08, 2020

Love the service department of this dealership! Fast, friendly and professional service from the moment I pulled up in my car. Also, the waiting room was very nice and I appreciated getting updates More

by kimberly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Rostamo
Feb 10, 2020 -

1st Honda Simi Valley responded

We appreciate your marvelous feedback, kimberly. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

3
...