1st Honda of Simi Valley - Service Center

1st Honda SV dealership’s service desk advisors ensure my repeat business. They recognise and greet me by name, some not only when I arrive but even when I call to schedule appointments. (This is why I miss repeat business. They recognise and greet me by name, some not only when I arrive but even when I call to schedule appointments. (This is why I miss some who have moved on - because they establish a work relationship with customers, they don’t act like they’re annoyed to have to help you like some other places.) In addition to friendly service advisors, there’s a mechanic who remembers to ask about my vehicle. Then there is that one parts advisor who always takes time to explain any parts order if I have questions. When the manager sets out to greet me too, well, that is what it’s all about for me. Other people may need fast and efficient service, progress reports while work is ongoing, available sales reps who aren’t overly aggressive. Guess what? Stop by and see for yourself if you’re in the area. More

Don is awesome. He always goes above and beyond to ensure that his customers are happy, and that our services are done right the first time. that his customers are happy, and that our services are done right the first time. More

Broke the release handle on my honda pilot and they won't take responsibility. Asking me $400 for something they broke. Will file a complain with honda. take responsibility. Asking me $400 for something they broke. Will file a complain with honda. More

First Honda was great! We were excited to keep our business in Simi Valley and we are beyond thrilled with our new Pilot! We ended up being able to upgrade our car thanks to First Honda! business in Simi Valley and we are beyond thrilled with our new Pilot! We ended up being able to upgrade our car thanks to First Honda! More

Awesome service. Mechanic was amazing! Great asset to your dealership! Friendly and customer dedicated! Highly recommend! Thanks again for the great customer care and follow-up. It has been truly excep your dealership! Friendly and customer dedicated! Highly recommend! Thanks again for the great customer care and follow-up. It has been truly exceptional!! More

This has been my go-to spot for service and repair on my Honda - for over a decade. Full credit to the experienced techs and service members. Honda - for over a decade. Full credit to the experienced techs and service members. More

I am very happy with the service department at the dealership. I trust them to provide the services my car needs. They do not try and push other services I don’t need just to make an extra buck, like dealership. I trust them to provide the services my car needs. They do not try and push other services I don’t need just to make an extra buck, like other service places do. Excellent experience! More

I live out of town and had unexpected car trouble. I was towed to 1st street Honda where I was met by Mitchell Luckey. He patiently listen to the problem, helped me get a rental car and promptly got back t towed to 1st street Honda where I was met by Mitchell Luckey. He patiently listen to the problem, helped me get a rental car and promptly got back to me with an estimate. My car was ready hours before expected and at a little less than the estimate. I had great service...courteous, timely, & fair! Thank you Mitchell! More