1st Honda Simi Valley

started this encounter over the phone with bob a manager that was apparently just helping out this store, I verified the make, model and trim of the car i wanted and bob sure enough said yes i have that in that was apparently just helping out this store, I verified the make, model and trim of the car i wanted and bob sure enough said yes i have that in stock I also texed him verifying this so no discrepancies arose when i arrived but little did i know i should have had him tell me he did via email or text or perhaps another employee as witness because when i got there he said he in fact did not have that exact vehicle and did not in fact tell me twice over the phone over 2 occasions i said bob come on u got my text it shows u got it an hour ago and he shoves the phone in my face saying u saw i didnt receive i wasnt on my phone when u looked, im lost for words when its on his phone saying received an hour ago but yet fails to apologies that its right there in his hand as proof of it being sent/received i said bob its right there and he gets right in my face and asks if im calling him a liar i ask bob to make this a pleasant experience and he starts to walk away from bob so i have to call out to his name and ask bob regardless im still here to buy a car are u just going to walk away from me without saying anything and he says i dont have the car what do u want, i replied options? he said well hes a car how about that one, i go bob again u know the car i want and its not this one then he goes fine ill get you your car from another dealer ship its going to be 500 more for the color you want and at least 1000 for delivering it i go oh goodness then i might as well and save 1000 and just drive to that one so he chuckles and says good luck and continues walking away. never in my life have i been talked to in such a worthless way and treated like an annoyance when im trying to buy a car. for a manager to treat customers like this for who knows how long and get away has me questioning hondas values. hondas a great car but id gladly pay more to on a vehicle then to ever experience customer service from bob ever again. ill go out of my way to make sure all my friends and family never does business with bob from first honda in simi vally More

Very happy with the service to this vehicle Albert and Dean did great job and I have the great confidence that i have purchased a great car Dean did great job and I have the great confidence that i have purchased a great car More

We spent 4 hours to pay cash for a vehicle and still made it mandatory to run credit check. Everything else was smooth. it mandatory to run credit check. Everything else was smooth. More

albert and Bob were amazing. I love to deal with them. Very helpful and professional. I love to deal with them. Very helpful and professional. More

Johann David was fabulous and so kind to me. He was patient and very knowledgeable and I couldn’t have asked for a better Salesman. He is wonderful. He was patient and very knowledgeable and I couldn’t have asked for a better Salesman. He is wonderful. More

Johann was very sweet and informative. I liked the fact he took time to answer questions and I didn’t get the hard sell push! I love my new car and this is the second I bought from this de I liked the fact he took time to answer questions and I didn’t get the hard sell push! I love my new car and this is the second I bought from this dealership More

Bob and Albert were amazing. They made the transaction very smooth and easy. There is no back and forth in the dealership. We love it and love to deal with them again. They made the transaction very smooth and easy. There is no back and forth in the dealership. We love it and love to deal with them again. More

Johann made my sales experience stress free! He's extremely knowledgeable & made me feel at ease. He answered all my questions since I wasn't familiar with the next technology of the 2024 Honda He's extremely knowledgeable & made me feel at ease. He answered all my questions since I wasn't familiar with the next technology of the 2024 Honda Accord Hybrid EX-L. What I most appreciated is he took the time to set-up my car so I didn't have to struggle with it when I took possession. I drove to work the next day worry free. I can't say enough good things about Johann & will recommend him to anyone interested in buying a Honda. More

Joann is very friendly, understanding and very courteous person. He is also very professional and knowledgeable person which helped us in making decision about buying from Honda. It was great that he helped person. He is also very professional and knowledgeable person which helped us in making decision about buying from Honda. It was great that he helped setting up the car with all the latest technology and didn’t mind spending time to explain everything. Overall a very good experience with Mr Johann from my first Honda purchase. More

Excellent service, quiet place, friendly sales staff. , efficient and personal. A-pleasant experience Al Rodriguez was great. I have purchased many a car in my 87 years. This was the best experience , efficient and personal. A-pleasant experience Al Rodriguez was great. I have purchased many a car in my 87 years. This was the best experience I have had. And that includes Lexus and BMW. More