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1st Honda Simi Valley
Simi Valley, CA
1,169 Reviews
First Honda Simi Valley is proud to offer San Fernando Valley drivers an impressive selection of new and used Honda cars, trucks and SUVs. Visit our Simi Valley, CA, Honda dealership today to discuss your Honda financing options or to get Honda service for the car you already own.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:30 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:30 AM - 7:00 PM
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Showing 1,169 reviews
October 11, 2019
Great customer service 👍 Came in to get a oil change and asked questions about my lease ended up leaving with a new car... They made me feel good not at one point I didn't fee Came in to get a oil change and asked questions about my lease ended up leaving with a new car... They made me feel good not at one point I didn't feel forced I wanted a deal and they didn't make a good deal they made me a great deal More
by Mr Captain
Employees Worked With
Cynthia Sosa
October 11, 2019
WORSE Customer Experience EVER!! Let me begin by saying it takes a lot for me to write a BAD review on a business! I always try to be objective and ask myself will it save someone els Let me begin by saying it takes a lot for me to write a BAD review on a business! I always try to be objective and ask myself will it save someone else from having to go through a similar situation, or am I just venting & wasting my time, I hope it helps!! My experience at First Honda/Kia of Simi Valley by the reviews on Facebook, Google and Yelp does not appear to be an isolated incident, rather a pervasive pattern in lack of customer service doled out by the First Family of Dealerships!!The Gen. Sales Manager JOHN VECA is by far the worse Customer experience I have EVER encountered with a Manager!! He was not only lacking in the basic 101's of Customer Service to always Treat each & every customer w/Dignity & Respect, but also in Professionalism be-fitting upper Management! During my appointment to look at purchasing a 2017 Honda CRV EXL on 10/10/2019 he was condescending, dis-respectful and un-professional in his tone and demeanor! This was my second time coming to inquire about this vehicle the first time I went to KIA and didn't feel comfortable buying a used car from anywhere other than the Brand dealership. The initial salesman that I spoke with on the phone Adrian and Sales Manager who's name I can't recall, were extremely polite & professional. When I spoke to Adrian I decided that I would give him a little of my history over the phone to eliminate the usual BANTER of the CLOSER intimidation to BUY that happens at a lot of Car Dealerships, which is so yester-year!!! While I do understand every dealership is different, I do understand a little about the Car Industry given my ex-husband worked over 20 years in management for Lexus. The GM JOHN VECA during our encounter even commented & I quote "My wife works in the Legal field and I don't propose to know Law" what the heck, who talks that way to a Customer??? He also constantly questioned my OFFER Price and how I derived at such an amount, WHAT, I don't have to explain anything to you, I'm the Customer!! Does Honda endorse this type of behavior all in the name of meeting the bottom line, I sure HOPE not?? I will make HONDA CORP. aware in a detailed letter of my experience, to the President of Customer Relations. John Veca, didn't even feel I deserved the RESPECT as a longtime Honda Customer of having owned 3, to at least COUNTER my offer with a BEST Price. The reason he continuously stated was because of the difference in my OFFER and the list price, saying no one typically OFFERS almost 35% actually more like 25% off list price, I find that very HARD to believe!!! I was in disbelief that this was actually happening as I had every intention of BUYING this CAR, at a FAIR price, and like all things in business it's a process between what I think I want to pay and the BEST price!! Don't ASSUME you know what anyone WILL or WON'T Pay....very UP-Setting!! The looks and tone during our conversation was so frustrating at one point I felt like perhaps there was some PROFILING happening due to the un-believable way this was going, I felt like I was being interrogated!! What a way to create Customer Loyalty, and Trust in your Product & Dealership! I simply couldn't believe I had DROVE so FAR w/the Santa Ana's winds w/my car blowing back & forth for this Craziness!! You could have made a SALE yesterday!! I will SEE how long it takes for you to SELL a 2017 HONDA CRV-EX L with 23,000 miles @$26,900 w/tax & license approximately $29,000 (which by the way is "ABOVE MARKET on TruCar with the average price on same veh. approx. $18,999 on the low end & $24,000 at the MID). This is the 4th QUARTER 2019's are CLEARING out to make way for 2020's, I THINK I do know that...however John even questioned that "Saying SUV's don't come out that soon", WHAT??? He kept reiterating "How I came to my Offer Price" which again WHY...WAIT, am I buying a CAR from YOU or YOU from ME??? I have the RIGHT to make an OFFER you shouldn't be Upset because you think it's too LOW, Counter, that's the Professional thing to do!! if you're serious about your BOTTOM Line give me the common decency of telling me your PRICE, WHAT THE HECK is the BIG SECRET!! A LOYAL HONDA CUSTOMER More
by Tinag
Employees Worked With
Adran, Joe Vece
October 09, 2019
The Best Car Buying Experience In A LONG Time. I felt that my salesman Johann was courteous, respectful, polite, professional and non pressuring. This was truly one of the nicest experiences I've I felt that my salesman Johann was courteous, respectful, polite, professional and non pressuring. This was truly one of the nicest experiences I've had. Big Bonus...not leaving with the feeling "you've been taken". Thank you. More
by StacyO
October 08, 2019
Excellent Service at 1st Honda of Simi Valley I like knowing that when I take my car in for service that 1st Honda of Simi will do what they can to diagnose and repair my car in a timely manner. I I like knowing that when I take my car in for service that 1st Honda of Simi will do what they can to diagnose and repair my car in a timely manner. I've been a longtime customer of 1st Honda of Simi Service Dept. and just bought another new Honda based on knowing that the service team at 1st Honda are top notch Helpful Honda people! Thank you Don C. (Service Advisor) and the rest of the team for being patient with me and explaining car repairs so that I can understand what is needed and be able to make good decisions! I know I am in good hands at 1st Honda of Simi. Thank you! More
by Kbernstein
Employees Worked With
Don Carlisle (Service Advisor)
October 08, 2019
Thank u so much helping me out Albert & Juan.🙏🏻 Albert & Juan were awesome!They answered to all of my questions and helped me get into the vehicle that i wanted.This is the second vehicle i have bou Albert & Juan were awesome!They answered to all of my questions and helped me get into the vehicle that i wanted.This is the second vehicle i have bought from First Honda and i will be back!Thank u guys. God bless u all. More
by narek.hayrapetian
October 04, 2019
The whole team at first Honda is amazing. We had excellent service on our existing vehicle with Don Carlisle, and he gave a great hand off to Johann. Johann was extremely knowledgeable and helpful w excellent service on our existing vehicle with Don Carlisle, and he gave a great hand off to Johann. Johann was extremely knowledgeable and helpful with our decision to get a new car. Juan helped us seal the deal by really working within our budget. 10/10 would recommend. More
by Kelley Ruth
September 30, 2019
Johann David was such a great help he showed me different cars that where in my price range and what I was interested in until we found one just right cars that where in my price range and what I was interested in until we found one just right More
by Miguel
September 29, 2019
Very Patient People!! They were very patient and very willing to work with us. They were very friendly and made my family and I feel very very comfortable. They were very patient and very willing to work with us. They were very friendly and made my family and I feel very very comfortable. More
by Valiente0033
September 29, 2019
Johann is Amazing Recently bought a brand new 2019 CR-V EX AWD from Johann. Also bought a new Odyssey EX in back in 2014 from him. He is honest, patient, very knowled Recently bought a brand new 2019 CR-V EX AWD from Johann. Also bought a new Odyssey EX in back in 2014 from him. He is honest, patient, very knowledgeable with a relaxed personality and a nice sense of humor. Both buying experiences were great. He can explain everything about the vehicle. More
by jc
Employees Worked With
September 22, 2019
Best staff Best honda service dealer, recommend for everyone who want to buy or lease the honda. He tell me everything about car that why i dont need to read a Best honda service dealer, recommend for everyone who want to buy or lease the honda. He tell me everything about car that why i dont need to read a handbook More
by iBoong
Employees Worked With
