#1 Cochran Subaru Monroeville

The best buyer experience ever Harry and Chris had my wife and the kids driving the new car within 35 mins. We usually spend hours and hours at dealerships but not here. I will de Harry and Chris had my wife and the kids driving the new car within 35 mins. We usually spend hours and hours at dealerships but not here. I will definitely start with Cochran before any other place. The legacy limited fully loaded is the way to go, we love it. More

Awesome service I am self employed, that being said it is very difficult to get a loan for a vehicle. However Harry worked very hard along with Chris to help me get i I am self employed, that being said it is very difficult to get a loan for a vehicle. However Harry worked very hard along with Chris to help me get in and out in our new Subaru Impreza hatchback sport! I love the car, thank you so much! More

Great experience I had a great car buying experience with Anna. She is extremely knowledgeable and I never felt pressured to make a decision. She walked me through the I had a great car buying experience with Anna. She is extremely knowledgeable and I never felt pressured to make a decision. She walked me through the whole process so that i understood everything. Thank you so much! More

Thank you for another great experience! My family has owned 15 Subarus in my lifetime, and I’m proud to say this is the fifth one I’ve bought, but t the first NEW car. Harry and Jeff and the My family has owned 15 Subarus in my lifetime, and I’m proud to say this is the fifth one I’ve bought, but t the first NEW car. Harry and Jeff and the whole team made it very easy for me to get exactly the car I needed at exactly the right price. I’m grateful for all of their hard work and for the time they took to help find the perfect vehicle to continue our Subaru tradition! More

Very unprofessional Was attempting to purchase a used vehicle at Cochran of Monroeville. There were some financing issues and were unable to complete the deal and I compl Was attempting to purchase a used vehicle at Cochran of Monroeville. There were some financing issues and were unable to complete the deal and I completely accept the outcome.I have been purchasing cars at Cochran since 1988 when I purchased my first new vehicle (1988 Pontiac Gran Am) and my family and myself have purchased upwards of 15 vehicles....mainly from Todd S... who is no longer at the dealership....too bad. My dissatisfaction is with Steve Phillips and Larry the finance guy (would have received better service from Larry the cable guy). These folks had the worst follow up for sales and fiance people, and that was before the deal fell through. I'm getting my vehicle at another dealership and Cochran should do themselves a favor and find some new folks to peddle their cars. More

State inspection and emissions testing I took my car into the dealership today to get the state inspection and emissions test performed along with the oil change and tire rotation. The tech I took my car into the dealership today to get the state inspection and emissions test performed along with the oil change and tire rotation. The technician informed me that everything was okay except I had two fog lights, a marker light and a tail light bulb burnt out. They said it wouldn’t pass inspection until I had them replaced. They charged me a total of $168 to replace the bulbs. This included $28.90 in labor charges for EACH bulb. This is ridiculous that is at least an hours worth of labor charges. They had the car ready in 25 mins. from when they showed me the burnt bulbs. More

low quotes and additional charges for service Was given an over the phone price for a 60k mile service that was 230 dollars under actual cost. I as told that I needed new tires. I dont. I Was char Was given an over the phone price for a 60k mile service that was 230 dollars under actual cost. I as told that I needed new tires. I dont. I Was charged 7 dollars for rags and other items that are necessary for any service job. These items should be included in the already under quoted price. Only went to this dealer because they quoted over the phone a price 100 dollars cheaper then competitors. I ended up paying 130 dollars more. More

Always pleased with the service department. Charlie is terrific. All of the people that work in the service department are courteous, professional and helpful. We continue to purchase our Su Charlie is terrific. All of the people that work in the service department are courteous, professional and helpful. We continue to purchase our Subarus from Cochran because of their no hassle treatment for sales and service. More

Unprofessional Experience I am very displeased with you Subaru Monroeville pre owned sales. I scheduled an appointment and was told the car would be ready. I arrive and they sa I am very displeased with you Subaru Monroeville pre owned sales. I scheduled an appointment and was told the car would be ready. I arrive and they said they would go get it. 30 minutes later the manager said that it was now in the middle of being detailed, and that it would be another 30 minutes. So an hour after my appointment. I had to go back to college for my last final so I did not have time to stay that day. They said we would reschedule. No one followed up, so the following day I called to see if I could come that day and it was sold. No one called to inform me. Very unprofessional, and makes me never want to buy another car from a Cochran dealership. More

Great experience, above and beyond. Great car buying experience. Harry worked with me to make the process quick and seamless. No high pressure from anyone on the team. Went above and Great car buying experience. Harry worked with me to make the process quick and seamless. No high pressure from anyone on the team. Went above and beyond to make sure all questions were answered and that I was informed. As their quote says it was all "Clear Cut" Earned my business and future referrals. More