#1 Cochran Subaru Butler County

Before visiting the dealership, I went to the Cochran web site and got a KBB online appraisal for my wife's vehicle. According to their web site, as long as the condition is accurate, they'll pay the higher site and got a KBB online appraisal for my wife's vehicle. According to their web site, as long as the condition is accurate, they'll pay the higher of the online or in-person appraisal. The gentleman I spoke with refused to honor that guarantee. He said they've decided internally to drop it. What's funny is that this same guarantee was present in the dealership's printed brochures in their sales offices. I don't expect anyone to make a claim like this, but if a claim is made, I expect it to be followed. Why is this still being advertised if Cochran refuses to honor it? If they'll do this, how can customers trust that their Certified cars are what they say? When I brought this to the gentleman's attention and said I was upset, he tried to joke about it, which was disrespectful. My wife loved the car, but we ended up walking because of broken trust and a bad attitude on his part. I brought my Subaru Outback new from Cochran. They've lost a customer. More

They never message me back about the vehicle they never called me nothing and then I read the reviews and I’m glad I didn’t buy a vehicle from them called me nothing and then I read the reviews and I’m glad I didn’t buy a vehicle from them More

Took our 2016 Crosstrek that we bought new at this dealer. Have been taking the car there for oil and filter change's. This time I happen to check oil for a road trip and noticed that the same old o dealer. Have been taking the car there for oil and filter change's. This time I happen to check oil for a road trip and noticed that the same old oil filter was still on the car. My bad for not checking sooner. Going to change my own oil from now on, can't trust this dealer. More

I brought my 2021 Outback, back for the first complimentary oil change. It returned with over an extra quart of oil. The performance of the highly qualified, professionally certified mechanics wa complimentary oil change. It returned with over an extra quart of oil. The performance of the highly qualified, professionally certified mechanics was also matched by the treatment on the phone. Truly sad customer satisfaction and quality work is lacking from this dealership while Subaru has worked hard to promote a quality brand. More

Had a service/parts question. Walked right in and was immediately taken to Bruce in Parts. He pleasantly found my part and fixed it on the spot ! Done in 15 minutes ! This Gentleman knows how to Provi immediately taken to Bruce in Parts. He pleasantly found my part and fixed it on the spot ! Done in 15 minutes ! This Gentleman knows how to Provide EXCELLENT Service ! More

Was the most pleasant and easy car buying experience we’ve ever had at a dealership. Our salesman was very friendly and not pushy at all . Let us test drive a couple vehicles we where interested in and we’ve ever had at a dealership. Our salesman was very friendly and not pushy at all . Let us test drive a couple vehicles we where interested in and answered all of our questions. When it comes time to do this again we will be returning. More

Arrogant and rude salesman. They lost a cash sale. Was on my way to purchase vehicle and called before I left and said they had someone coming to look at vehicle in 1/2 hour. I had a 4-1/2 hour dri Was on my way to purchase vehicle and called before I left and said they had someone coming to look at vehicle in 1/2 hour. I had a 4-1/2 hour drive ahead of me.. Was in constant contact with salesman.. Turned around and went home and never looked back. By the way...found a newer vehicle with less miles and only $5,000 more! More

Just Rude May of 2019 – When we bought the car we were told free lifetime inspections. Never once did they tell us that we could have to pay. So my car needed May of 2019 – When we bought the car we were told free lifetime inspections. Never once did they tell us that we could have to pay. So my car needed a marker light bulb and rear brakes. They wanted over $800 even though they advertise they offer the best prices. The brake price was one thing but for the marker light they wanted $34.00. The bulb cost $0.50 at NAPA and took less than 1 minute to replace. Just this week (2/4/2020) we are losing our radio when we put the rear defrost on. We got this rude lady from the call center who told us to just call safe lite and have them fix it. But we have a warranty that is to cover this. So I called the manager today (2/6/20) and no apology just told me this is the standard procedure. I guess the standard procedure is to be rude to customers. More

Not Good I experienced a flat tire situation. Called Subaru Roadside Assistance. Kendra called me on Friday Nov 1st at 1 15 PM. told me she contacted 15 towing I experienced a flat tire situation. Called Subaru Roadside Assistance. Kendra called me on Friday Nov 1st at 1 15 PM. told me she contacted 15 towing services and found a service that could tow my vehicle 6 miles to Cochran in Renfrew. The dealership told me if I could get the car to them by 4 or 4:30 P.M. they could have the tire repaired. I suggested to Kendra that she should car the local towing service in Butler, Pa , they could have the car there in plenty of time to have the tire repaired. Kendra called a towing service too far away from my home. The towing service did not show up until 5:15 PM, too late for the service department at No. 1 Cochran Subaru Renfrew to repair the tire. I went ahead and had the car towed to the dealership. I followed the towing service to the dealership where I spoke to the service manager on duty. The told me he would call me on Saturday when the tire would be repaired. The service manager called me Saturday morning at about 10:00 AM, told me the car was finished. I went to the dealership to pick the car up at noon. When I paid the bill I got into the car and noticed hand dirt all over the upholstery of my driver's door. There was a black spot of dirt on the front passenger seat and the front passenger seat was pushed forward. I never push this seat forward. No one normally sits in that seat of my car. I noticed on the odometer that the trip setting had been pushed. I have never pushed the trip setting button since I purchased the car at the end of March 2019. I never used this feature. The trip setting read 192 miles. Evidently sometime between the time of Friday at 5:30 PM and Saturday at noon when I picked the car up my car had been driven 192 miles. My guess is that my car was used to take a passenger to pick up another vehicle for Cochran Subaru at Renfrew. This is not acceptable. I want my car cleaned up and a resolution to this problem. More