#1 Cochran Nissan West Hills

Great buying experience Darren was wonderful. Not pushy and good to talk to. helpful in getting us what we wanted for the price. Would recommend to a friend. Darren was wonderful. Not pushy and good to talk to. helpful in getting us what we wanted for the price. Would recommend to a friend. More

AWESOME as Always My car had major issues so it had to go. This is the 3rd time we purchased a car from West Hills #1 Cochran Nissan. As always the staff was very helpf My car had major issues so it had to go. This is the 3rd time we purchased a car from West Hills #1 Cochran Nissan. As always the staff was very helpful and worked with us to get the best vehicle at the best price. Justin Hill, our sales rep and Alan who put together all the paperwork were friendly, knowledgeable, and everything just went perfectly. One other thing, Rob in the service department is #1 for being honest when servicing our other Nissan we have had for 4 years. This is our dealership there is no need to look elsewhere. More

Exceptional Salesperson Paige made my buying experience seem effortless. Knowledgeable and professional while also being friendly and easy to interact with. She spent as much Paige made my buying experience seem effortless. Knowledgeable and professional while also being friendly and easy to interact with. She spent as much time as needed to explain the operation of the vehicle and also constantly kept following up with any aspect of the buying process assuring it was moving along smoothly and in a timely matter. Exceptional employee and represents the dealership well. Finance made certain everything was explained and understood fully. I didn’t feel rushed and all my questions were politely and professional addressed. I had no concerns and moved through the finance process smoothly and with complete confidence with the finance department. It was an all around pleasant and easy buying experience. More

Great service and dealership! Darren was friendly, approachable, and very knowledgeable. This was my first time purchasing a car, but Darren was able to make things easier by break Darren was friendly, approachable, and very knowledgeable. This was my first time purchasing a car, but Darren was able to make things easier by breaking down the steps for me and answering all my questions. It was very helpful and made me feel comfortable and confident with my purchase! Overall my experience was great and would recommend to anyone, especially first time car owners! More

Excellent customer service We had Darren Massey as our car salesman. He was amazing- his laidback personality but also straight forward, no hassle sales technique made the car b We had Darren Massey as our car salesman. He was amazing- his laidback personality but also straight forward, no hassle sales technique made the car buying experience perfect and easy. He clearly knew what he was doing and all information needed. Overall, I would highly recommend not only Darren but this entire facility if you are in need of a car. More

Pleasant and painless I wasn’t sure I was going to be able to get the vehicle I wanted. But they made it possible. Thanks so much for an easy going experience. I wasn’t sure I was going to be able to get the vehicle I wanted. But they made it possible. Thanks so much for an easy going experience. More

First time Car buyer! This is my first time buying a car, Darren and Allen made it extremely straightforward and simple. The process was easy and I was able to leave with This is my first time buying a car, Darren and Allen made it extremely straightforward and simple. The process was easy and I was able to leave with a car in the same day! I love my new car thanks to #1 Cochran! More

Great experience My husband and I went in to look for a used car for him. We had a set budget of what we could afford per month and Darren did a great job at finding h My husband and I went in to look for a used car for him. We had a set budget of what we could afford per month and Darren did a great job at finding him a car he liked and worked for the budget. He was very down to earth and respected our limits. Never pushy with anything and answered any questions we had. The financial process was very smooth and not rushed as well. I felt like everything was explained down to the tiny details. More

They deserve negative stars They try to fraud you. Do NOT take your car to any Cochran for any services. I don’t understand how they steal and fraud customers. They are cocky and They try to fraud you. Do NOT take your car to any Cochran for any services. I don’t understand how they steal and fraud customers. They are cocky and do not own their choices. You will be sorry to waste money if your dumb enough to pay for it. I decline services, service manager is an arrogant human, they don’t even say sorry. Their customer service is horrible and they treat you terrible when you don’t want their services. No wonder it’s #1 Cochran guess the only requirement is to be arrogant . Much better services when it was West Hills Nissan. Shame on them. The top customer care manager Harper won’t even resolve issues won’t even email about concerns he just forwards it to Bowser who is uneducated, who tries to belittle you as person. Just because you work at a dealership doesn’t mean you know anything about cars especially management. Dirk Harper should not hold a title of customer care manager it’s laughable he has zero idea how to even try to keep a customer. I had zero care from him he just forwards it along to his local Bowser buddy in service management at the location I have an issue with. Still waiting for the great explanations from Harper. Ha! Harper just go, he needs to climb back into the hole he came from. It’s a shame when you give a company a second chance and they just blow it. The only useful human who is polite and honest is Rob. He should probably go find a better team to be on. More

Exceptional customer service I just bought a new 2019 Altima and Darren couldn’t have made my purchase any better. He was timely, courteous and very personable. I love my new ve I just bought a new 2019 Altima and Darren couldn’t have made my purchase any better. He was timely, courteous and very personable. I love my new vehicle. More