#1 Cochran Nissan South Hills

I find #1 Cochran Nissan of S. Hills to be the most customer-friendly dealer service department I have ever dealt with. But I do have one minor complaint and that is controls not being left set to wher customer-friendly dealer service department I have ever dealt with. But I do have one minor complaint and that is controls not being left set to where I had them. Some things like radio controls or the temp and fan settings for the climate control do not matter, but others do. After my previous visit I discovered that the headlights were taken off of automatic and put on manual. As it has been eons since I've used manually controlled headlights, it took me a while to realize that my headlights were not on in the evening. After this visit I was coming back from a trip downtown and tried to make a phone call but could not hear the voice prompts. I initially tried adjusting the volume with the volume knob on the dashboard but that did not work. Not wanting to fiddle with it in traffic, I just waited until I got home and then discovered the phone volume is controlled with the volume buttons on the steering wheel. I don't know what changing the volume on the phone has to do with getting an oil change and tire rotation. I would be satisfied if they just said, "in the course of normal maintenance, we adjusted the following controls," and listed which ones they might have adjusted. More

The overall experiance at your dealership was excellent. The salesperson,Tim Schmidt,was very friendly and his knowledge of the vehicle and the different financing options were very helpful. I would highl The salesperson,Tim Schmidt,was very friendly and his knowledge of the vehicle and the different financing options were very helpful. I would highly recommend this dealership and salesrep to anyone who would be in the market for a Nissan. More

The price to install a battery was a little to high for me so I decided to purchase one at another location and install it myself. Dave from the service department was very polite and explained everything me so I decided to purchase one at another location and install it myself. Dave from the service department was very polite and explained everything in detail to me. I appreciate when he takes the time during my service to do that even when I have decided to take my business elsewhere. More

every time I go in, it's a great experience. I highly recommend the dealership to my friends due to the people I've worked with there. recommend the dealership to my friends due to the people I've worked with there. More

I'm a little indifferent in my response. Although I am happy my problem is fixed, and my service contact seemed to care and want to help out, the path getting there was very frustrating. I brought my am happy my problem is fixed, and my service contact seemed to care and want to help out, the path getting there was very frustrating. I brought my 2005 Maxima into Nissan at Sleepy Hollow for service around the early part of May because I was hearing a grinding noise every so often when applying the brakes (2005 but only 49k miles). At that time, service checked my brakes, pads and rotors and could not find any issues. I was told it may be an ABS issue and that it would be checked as well but according to Nissan everything was fine with the ABS as well. After 3 weeks of hearing this grinding noise in which it was continually getting worse, I brought the car in for the annual inspection and again reiterated my concern about the grinding noise. This was on Monday, June 3rd. I even played a video that I had taken in which you could hear the grinding noise. Late in the day I was told they finally found out it was a bad rear right sensor causing the ABS to malfunction. However, it would take 3-4 hrs to fix so I would have to bring the car back on Tuesday, June 4th. I did and was told it would be fixed by the end of the day. When I showed up at Nissan to pick up my vehicle, after paying $557, I was told the right rear sensor was fixed but now the left rear sensor was causing the malfunctioning. Therefore, I would have to bring it back in on Wednesday to have that sensor fixed as they were missing a part. Finally on Wednesday everything was fixed; however, very frustrating. Makes me question whether both sensors were bad or just the left sensor initially. Makes me question whether Nissan knew that if the right was bad, fixing the right would throw out the left. I will say that my service contact seemed to want to help out as much as he could by not charging me the labor when the left side was fixed - although part of me thinks that this was an ommission of some kind of negligence. Why would I be charged over $300 in labor on the right side sensor - and then told labor would not be charged on the left side. Seems like quite a write-off so if it was truly out of kindness he should be commended. As for price, not sure what it should cost to replace two rear ABS sensors but I ended up paying $811 and the parts are only guaranteed for 12 months..... More

As usual my experience South Hills Nissan service was excellent. I think the price was fair, and everything was done in time and to my satisfaction. when I picked up the car, there was a slight problem excellent. I think the price was fair, and everything was done in time and to my satisfaction. when I picked up the car, there was a slight problem with my aftermarket auto starter fob not working. this was late on Friday afternoon. I am very pleased to say that Zach went out of his way to get this resolved to my complete satisfaction. he could have dumped it in my lap (I've had that happen at other dealerships) but no, he went the extra mile and we got it resolved late on a Friday afternoon kicking off Memorial Day weekend. Win-win for everyone. Kudos to Zach for taking responsibility to 'make it happen' at your dealership. I have had similar positive experiences with Greg in past service appointments. that type of service is what keeps me coming back to Cochran Nissan for my last 2 Pathfinders and one Murano. I plan on looking at new cars within a year and your dealership will get first shot. take care and keep up the great service. More

They really care about their customers and go above and beyond for their satisfaction. Would recommend to all of my friends and military comrades anytime. beyond for their satisfaction. Would recommend to all of my friends and military comrades anytime. More

This #1 Cochran team always takes care of business while making me feel comfortable and confident about my purchases and services needed. I highly recommend this dealer! making me feel comfortable and confident about my purchases and services needed. I highly recommend this dealer! More

I appreciated the low pressure salesmanship of the employees. I went in with a good idea of what I wanted, and they just facilitated the whole thing very nicely, answering all my questions and sending employees. I went in with a good idea of what I wanted, and they just facilitated the whole thing very nicely, answering all my questions and sending me home with a brand new car within two and a half hours (including test drive) of walking into the dealership. More

Greg Staub was very professional, courteous & honest-- great job! I liked the waiting area as well-- good coffee & full cable TV. Hope something breaks on my car soon so I can visit again! JIM honest-- great job! I liked the waiting area as well-- good coffee & full cable TV. Hope something breaks on my car soon so I can visit again! JIM More