#1 Cochran Nissan South Hills

Ricky in service was very courteous & the service was super! Everyone was wonderful! It was my first visit after I purchased my nissan altima in August 2014! The service was great & the waiting area was very cle Everyone was wonderful! It was my first visit after I purchased my nissan altima in August 2014! The service was great & the waiting area was very clean! Us women notice those things!! Ricky Kallon (service advisor) was very professional & kind!! He explained everything to me on my bill & what was covered!! Bill McGovern sold me my lease back in August 2014 & made a great deal for me! I really love driving my nissan altima & will continue to do so in the future! Thank you South Hills Nissan...Keep up the Great Work!!!! More

Customer service amplified! Having just bought my 2011 Nissan Murano there, I was eligible for the first oil change. I was greeted and treated by Josh as if I had just gotten my Having just bought my 2011 Nissan Murano there, I was eligible for the first oil change. I was greeted and treated by Josh as if I had just gotten my transmission overhauled!!! Didn't matter - they went above and beyond to get me in and out and were honestly appreciative of my business! Well done, Josh and crew!!! More

on 1/16/14 Got a Nissan sr that was missing a wheel part, they told me it would be in the next day,, and they called the next day,saying they had it, I went up that night, to see my saleman, part, they told me it would be in the next day,, and they called the next day,saying they had it, I went up that night, to see my saleman, Jason, while waiting some other service employee,,stoped to help me, and got the part, and in the snow put it on for me,,,,,then the next day Zach sikora called to ask if everthing was ok,,,, it was 5 star service, am very happy how Zach, went ,out of his way to help,,,, thanks no 1 Cochran kal. More

Zach and your team do a great job with servicing my vehicle. Zach is friendly and professional and seems to have my best interest at heart. Thank you for making my service issues a pleasant experienc vehicle. Zach is friendly and professional and seems to have my best interest at heart. Thank you for making my service issues a pleasant experience. Sincerely, Cindy Sullivan More

Do Not Buy a Car From Cochran! You will be lied to and manipulated. They are dishonest and are willing to put a customer into an unsafe vehicle as long as they make money. I recently had a very negative manipulated. They are dishonest and are willing to put a customer into an unsafe vehicle as long as they make money. I recently had a very negative experience! They Lie to Carfax about the work they do on vehicles, so you cannot trust the Carfax they give you! One month after owning the car they had to replace part of the fueling system. One week later they had to replace the same exact part. When I got my newest Carfax on my car, they had coded it as a “service check-up” the first time and a “fuel system check” the second time. They had to replace a piece of my fueling system, but they didn’t want to tell that on a Carfax. When I asked about it, the service department told me that Carfax was the one who coded things that way. I contacted Carfax and they told me they entered the information that the dealerships/service stations give them and verified that yes, I had been lied to about how it was coded. They do not repair vehicles correctly and will replace parts in your car without permission. I recently took it in to get fixed as it was shifting hard and sounded like an airplane. They had my vehicles for a week. Five days after they took it, they called to tell me it was fixed. They had never called me to tell me what was wrong with it! So they replaced parts in my car without my permission. When I went to pick it up, their mechanics were not able to tell me what was wrong with my car. They did however assure me they had personally made sure it was fixed correctly. I had only driven three blocks before I turned around and took it back. It still sounded like an airplane. How did a certified mechanic not notice a vehicle making highly irregular sounds? I went to meet with the General Manager of the dealership, Bob Fescemeyer. He assured me that he would be able to help me get into a safe vehicle. Three weeks of phone tag later, he leaves me a voicemail stating “We can get you out of your vehicle, but we can’t get you into anything new without your payment being several hundred dollars more per month”. When I called back, of course I got his voicemail. I asked that he put into writing what he had told me. I also asked why he couldn’t get me into a car in my budget, and would he be able to show me online that there were no cars in my price range. For the next month I left multiple messages but I never received another return phone call! I have saved every document and every voicemail from dealing with this awful dealership. They have lied and manipulated! I would highly recommend you take your business elsewhere, lest you end up in an unsafe vehicle with the professionals attempting to talk in circles around you! More

My husband and I were looking to trade in our gas guzzling Jeep Grand Cherokee for something much more fuel efficient. We had done some research and had made the decision that a car may be the best, guzzling Jeep Grand Cherokee for something much more fuel efficient. We had done some research and had made the decision that a car may be the best, most economical use of our money. Having driven an SUV for the better part of 15 years we were reluctant to give up the better sight lines, road handling (including inclement weather), 8 cylinder engine and cargo space that we had with our Jeep. We entered the dealership with a narrow view of expectations, assuming that we would be giving up a substantial portion of what we loved so much about the Jeep in taking a new vehicle. Boy were we wrong! Our Salesman Joe Cerimeli was amazing. He took his time with us, addressing our concerns one by one. Joe made the process easy, considering that we had our two and a half year old daughter in tow. He was extremely knowledgeable and was able to "steer us" (pun intended) in the right direction for our family. We now have a 2014 Nissan Rogue that we absolutely love, I actually cried little when we filled it up the first time. I couldn't believe all of the money that we saved. (That's no lie, I actually did that.) I would recommend this dealership to anyone looking to purchase a new or used car. All of the employees that we saw were respectful and kind. We will definitely purchase another vehicle from #1 Cochran Nissan! More

From start to finish they made the process very easy(while I made it difficult). This being my second purchase in 18 months from them I felt very at ease asking questions. Not that they made it dif easy(while I made it difficult). This being my second purchase in 18 months from them I felt very at ease asking questions. Not that they made it difficult the first time. We wanted to try some thing different this time and Alan made it easy. He put my wife in the car she wanted at the cost she needed. We went in to buy a 2011 Rogue, and drove away in a 2013. All the time Alan just kept saying "I wont let you do something I don't think is right for you". He took the time to get to know us, and our needs. I think this will work out well for us. If not, Alan and I will try something different the next time. Yes the next time. I think we need to help them make us the buyer happy. It's not all them. More