#1 Cochran Nissan Boardman

Terrible experience -- I am writing this letter to share my experience that I had at Boardman Nissan this past Saturday. My girlfriend had been shopping for a new vehicl I am writing this letter to share my experience that I had at Boardman Nissan this past Saturday. My girlfriend had been shopping for a new vehicle for a few weeks and we stopped at Boardman Nissan where she had a mediocre reception the week before. Despite the poor previous visit she was interested in giving Boardman Nissan a second try. Her salesperson, Wesley, was warm and inviting. He showed genuine interest in helping his customer find a vehicle. All was going well until we sat down to discuss financing. The numbers that he provided were not what she had been originally quoted and more importantly did not follow the rules of basic arithmetic. The amount for a monthly payment given to us by Wesley was about 100 dollars more than what my CAR PAYMENT CALCULATOR tool was giving me. We reviewed the price of the car, the interest rate, and the number of months and we still came up with different amounts. He sai that there were "other factors" that caused an increase of 100 dollars and required a down payment of $3000.00. We asked what the "other factors" were and he said he would get his manager. The Sales Manager, "BIG JOHN" arrived and said, “ ok what have we got here” and, “ what is it going to take to get you into your new car, sweetie?” Sweetie? Was the year suddenly 1960? I was willing to overlook his use of derogatory terms for my girlfriend and myself like "sweetie", "hun", and "bud" if we could just arrive at a mutually fair agreement. I once again reviewed the data for John. "This is the price of the car, correct?" "Yes", he said "And this is the interest rate, correct?" "Yes" , he said "And this is the number of months we are looking at for the loan, correct?" "Yes", he said again. I showed him the CAR PAYMENT CALCULATOR tool I had with the monthly payment amount and I said that his amounts were off. He smiled and said, "that doesn't matter." Doesn't matter? He again referred to his payment that was almost 100 dollars more than mine. I told him that he was incorrect and I encouraged him to share his math with me. John leaned back in his chair and with a sarcastic sneer on his face said, "What is it you are not understanding?" I was shocked. "What is it you are not understanding?" I could not believe that a SALES MANAGER at Boardman Nissan would speak to a customer like that. Is this the type of behavior that Boardman Nissan breeds into its sales culture? John was insulting, condescending, and not the least bit professional. Boardman Nissan should be ashamed that they employ such garbage. What an embarrassment to your dealership. Is this how you treat all of your customers? Are your staff members given any exposure to good customer service skills training? We abruptly got up to leave and as we stepped out the door John called out, "have a nice day, hun". The experience was one of the worst customer service nightmares I have ever witnessed. BIG JOHN was ignorant, rude, and clearly not trained for the position he holds at the dealership. How sad for Boardman Nissan that they have to resort to hiring stereotypical used car salesman to sell their vehicles. In order to help others avoid the terrible treatment that we were given I will be sharing our story via Twitter, Facebook, Google Reviews, Glassdoor, and other sites. A copy of this letter will be mailed to Nissan Corporate headquarters and the Better Business Bureau as well. I would suggest that at the next weekly "sales meeting" time should be dedicated to reviewing some basic concepts like Courtesy, Ethics, Professionalism, Character, and Integrity. Those items are sorely lacking at the establishment. Look Elsewhere for your next car. More

My BEAUTIFUL experience at Nissan Boardman I needed a car; I had been turned down AND put down by other dealerships for my low credit score. What is sad about that is everyone has a circumstanc I needed a car; I had been turned down AND put down by other dealerships for my low credit score. What is sad about that is everyone has a circumstance -people are basically good. Nissan Boardman knew I was more than my credit score. My agent, Wesley Collier, was so kind and non-judgemental. He and the financial staff worked tirelessly -past closing, to get me in to a BRAND NEW car! I have prayed and prayed to get at least a used car. God had a plan and NISSAN too! Now with Nissan's faith in me, I feel restored and ready to conquer my credit score. In 3 years I intend to be better than ever and in to a Titan. Thank you Wesley and all the hard working kind staff there! I was a true die hard Chevy girl with bad credit. Now, Im a proud #1 Nissan girl forever! God Bless Wesley and all the staff at Nissan Boardman. More

Love the Parts Department Paul, Eric, Tony and Justin have all been great with helping me get the parts for my ‘06 Xterra! Justin has been great to the point that when I call Paul, Eric, Tony and Justin have all been great with helping me get the parts for my ‘06 Xterra! Justin has been great to the point that when I call he KNOWS who I am! My truck has over 320k miles and that kinda sticks out when I call over for parts! Only thing that I don’t appreciate is when I pull into the dealership and already being hounded by sales reps. Can’t get out of my truck before someone is already hovering over me like a vulture! That is very annoying to me. But the guys in the parts department are just AWESOME!!!!! Great to deal with always! More

Anthony was Awesome Went to the parts department, Anthony was very helpful in getting us the correct parts we needed! This is where I will go from now on. Great Customer Went to the parts department, Anthony was very helpful in getting us the correct parts we needed! This is where I will go from now on. Great Customer Service. More

Best experience!! Recently we purchased our 4th Nissan Sentra with 4 out of 3 sold to us by Rex! Everyone we dealt with great! They did all they could to make sure we Recently we purchased our 4th Nissan Sentra with 4 out of 3 sold to us by Rex! Everyone we dealt with great! They did all they could to make sure we were able to go home with a new vehicle that day, with a price we could live with! Thank you everyone!!! More