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#1 Cochran Kia Robinson
Pittsburgh, PA
510 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 510 reviews
October 03, 2011
They have the best Service,Prices and Customer friendliness in the Eastern United States of America. They are second to none! This dealership goes above and beyond to achieve the greatness custome friendliness in the Eastern United States of America. They are second to none! This dealership goes above and beyond to achieve the greatness customer experience possible. The only way to get better, I would have to open my own dealership focusing on just customer satisfaction!!! More
by EdwardDay
Employees Worked With
Mr. Rob Williams, Cole and Jason from Finance , Tom Cole, Jason Kascak
October 02, 2011
I had a great experience at Kia Robinson. I purchased a Kia Forte and I love my new car. The gentelmen were great and were very helpful and Dan was the reason I came back to Kia Robinson becuase he was no Kia Forte and I love my new car. The gentelmen were great and were very helpful and Dan was the reason I came back to Kia Robinson becuase he was not arrogant or pushy and I like that. Thank you Dan, I wish you much success in your career at Kia Robinson. Lisa Dixon More
by Lisa Dixon
Employees Worked With
Dan Trotter, Dan Trotter
September 30, 2011
As soon as I came into the dealership, Tom was waiting As soon as I came into the dealership, Tom was waiting for me. He was extremely friendly, courteous and understanding with myself and my family. H As soon as I came into the dealership, Tom was waiting for me. He was extremely friendly, courteous and understanding with myself and my family. He was easy to talk to and a pleasure to work with. This is only my second car purchase and I highly recommend this location and especially Tom Cole to purchase a car from! I know if I have any future problems, I can always come back to him and he'd be willing to help me. More
by emilysergi
Employees Worked With
Tom Cole, Tom Cole
September 29, 2011
From the manager assistant manager to the salesman everyone was knowledgeable and helpful it made our car purchasing experience very comfortable.They worked with us on price and tradein value strongly everyone was knowledgeable and helpful it made our car purchasing experience very comfortable.They worked with us on price and tradein value strongly recommend this team to anyone looking to buy.Car dealership clean and full of nice and polite staff. More
by 2639winch
Employees Worked With
Sam Chiodo/Jason Kascak/Rob Williams, Sam Chiodo, Jason Kascak, Mike Kascak
September 26, 2011
Dan was very knowledgeable about his product. He did not pressure sell us, which made us more comfortable with the product and the dealership. Everyone was very patient, helpful, and friendly. We were ver pressure sell us, which made us more comfortable with the product and the dealership. Everyone was very patient, helpful, and friendly. We were very impressed with the service and our new car. We will use #1 Cochran Kia again and we will recommend it to our friends. More
by eashleymays
Employees Worked With
Daniel Trotter, Sam Chiodo, Dan Trotter
September 25, 2011
I am amazed by this dealer. My sales guy, Devon, was amazing. His boss though is an insolent xxxxx. Devon worked head over heals to help my wife and I out. His boss seemed to put Devon as second rate, p amazing. His boss though is an insolent xxxxx. Devon worked head over heals to help my wife and I out. His boss seemed to put Devon as second rate, possibly since Devon is only an intern. When my wife and I arived on Monday, Devon helped us out by find a car right away that fit our needs and wants (AWD with good MPG and low milage). Devon looked up where the car was and when to retrieve it. About 20 minutes later, Devon returned stating that the car was "misplaced". He gave us the option to drive a highly similar car, the same model only one year newer. My wife and I declined and said that we were happy to wait. Determined, Devon continued. He appeared to be combing the entire lot and was constantly checking back with his boss, Jason. Devon was eventually sucessful. He stated that the car was mistakenly placed in the back lot. My wife and I test drove the car and fell in love. Devon brought us back and started the paperwork. Up until now, our visit was satisfactory. As we started paperwork we were told that an office to actually fill it out in was unavailable. This seemed odd since I only saw 2 other groups in the building and it was nearly 8pm. We ended up filling out the paperwork at a front station with no seats. Jason greeted us for the first time and seemed reluctant to talk to us. We agreed on a price around 8:30pm. After waiting another half hour Jason came back and stated that he was not able to complete the paperwork due to it being so late. (Devon made sure during that time that we were well taken care of.) My wife and odd thought Jason's statement was odd since we had alreadly agreed on exact monthly payments. We made an appointment for the next day to finish everything and left. The next day (Tuesday) around noon, Devon called me and said that there we some issues and asked us to reschedule for the following day. I agreed but was a little confused as Devon stated that the reason was because the car would not be ready since it needed to be inspected by the professional that was not in that day. The following day (Wednesday) my wife and I arived around 5:15pm and asked for Devon since he was very friendly and took care of all of our needs promptly. The receptionist stated that he was with another customer and would be up shortly. Very few other salesmen aproached us to ask us if we needed anything eventhough we were standing on their showroom floor. Devon arived about 15 min later apologizing for the wait. He went to retrieve Jason and the paperwork. Devon stated that Jason was busy and would be with us shortly. Around 6:30 Jason finally meet with us. We finalized the paperwork in a matter of minutes and were ready to leave happily with a new car. Jason handed us one key and stated that he did not have a second. We asked how to get one in which he directed us to a key insurance phone number that came with the warranty. Anoyed, my wife and I left but were pleased with our new car. Thursday morning I called the key insurance people on my lunch break from work. They proceeded to tell me that it was not their responibility to provide a second key and that it was the Cochran dealer's. I called my wife who called Cochran on her lunch. She ended up having to press Jason for a second key. Aparently, he kept trying to pawn of the job on the insurance and the Devon, who was off work, before taking ownership of the problem. He stated that he would have a key by Tuesday. Friday morning my wife received a call from Devon with great news. He found the second key and asked us if we could drop by after work to pick it up. We happily agreed. That afternoon, Jason called me and stated that he had orded the key and it would be Wednesday before it arived. I told him to cancel the order and talk to Devon. When we picked up the key, Devon seemed to be beaming with joy as he handed us the key. I didn't ask why. Seperate from our experience, a good friend of mine when there to have his car fixed. Beyond repair, he found himself in the car market. He told me that "some lacky" who was "too full of himself" gave him a hard time and was overly pushy. I asked him who and surprizingly he said it was Jason. Given my experience, I believed him. I am amazed at this dealer. They continually mentioned this site over and over but obviouly don't know what is actually going on around them. Devon is the exception. Everyone else is a moron. More
by Wilsonent
Employees Worked With
Deven and Jason, Jason Kascak
September 22, 2011
Our salesperson, Sam was friendly and informative. He took the time to show my fiancé and me all of the features of the vehicle before we drove it off the lot. He even called my insurance company th took the time to show my fiancé and me all of the features of the vehicle before we drove it off the lot. He even called my insurance company the next day to notify them of the change in vehicles. Jason did a ton of research and was able to find us a great rate on our car. I would recommend #1 Cochran Kia to anyone, the Kia team made buying a car a great experience! More
by d1anna77
Employees Worked With
Sam & Jason, Sam Chiodo, Jason Kascak
September 22, 2011
They provided me with all the information I needed to make my new car purchase. They also went above an beyond to obtain and hold on to the car that I requested. make my new car purchase. They also went above an beyond to obtain and hold on to the car that I requested. More
by headacheallday
Employees Worked With
Dan and Kevin?, Jason Kascak, Dan Trotter
September 19, 2011
I worked with Mandy Hooter on looking for a certain make of car. Mandy & I walked the lot. She was very patient with me., as I had a few certain requirements. Mandy was not only was very friendly, but show of car. Mandy & I walked the lot. She was very patient with me., as I had a few certain requirements. Mandy was not only was very friendly, but showed a great deal of salesmanship without being pushy. . After looking over the lot, she found the perfect car for me. I love it. And she stayed within my budget. Mandy made me feel like I've know her for years. I have already recommended her to a friend of mine, who went to visit her. Mandy has also stayed in touch with me by email to make sure everything was alright. She even said get well on a upcomming surgery, which I can't believe she remembered. ! Dale helped with the paper work. Dale, as well as Mandy, stayed within the range I had. It was very plesant experience. Especially since I have looked at other big lots. I'd leave those places because of the sale person. I was so pleased with both Mandy & Dale What a nice place to do business with; along with a dealership with a good reputation. thank you. More
by cpj22009
Employees Worked With
Mandy Hooter & Dale , Dale Taylor
