#1 Cochran Kia Robinson
Pittsburgh, PA
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Informative and no pressure We just ordered a Kia Telluride and we could not be more thrilled with our experience. Working with Sam made it easy for us to commit to our new vehic We just ordered a Kia Telluride and we could not be more thrilled with our experience. Working with Sam made it easy for us to commit to our new vehicle. He was super knowledgeable, patient, and put absolutely no pressure on us. We were there for a length of time and had our 8 month old with us, but Sam and the entire staff were very accommodating to us. I would recommend Cochran Robsinson dealership to anyone looking for a new car. More
The BEST customer service that I have ever experienced!!!! After having a pretty bad experience at a different dealership I walked into this KIA dealership a bit apprehensive. From the moment I walked in when After having a pretty bad experience at a different dealership I walked into this KIA dealership a bit apprehensive. From the moment I walked in when I was greeted by Sam I could tell that this was going to be a very different experience. I was even shocked that Mike, the General Sales Manager, came over right away to meet me. I had been to several dealership and not one manager ever came out to introduce themselves or say hello (except when one thought I was about to buy a car). Both Sam and Mike were geniune and I could tell that they just wanted me to have a good customer experience, no matter what the outcome was. Without getting too involved with my story, I bought a used vehicle from a different KIA dealer (Jim Shorkey KIA Wexford) and after about 2 days realized that I should have gotten a Telluride. The other KIA dealer gave me a complete run around and played many games. They first said it would cost me an additional 7K! Then 4K....then 2k. I explained my situation to Sam. He sat me down, we talked, I told him where I needed to be and then he Mike came out....notice that Sam didn’t have to go back and forth to his manager a million times to see if they could get a “better” deal. That bothers me so much when dealerships do that and you are left to try and negotiate and again the manager never comes out. The manager is almost like “the Great Oz”! Not here! Mike was part of this every step of the way. They came back to me with one offer which I couldn’t believe....Mike made my trade in and the new Telluride an even swap! Seriously! No games, no gimmicks like several of the other dealerships. At no time did I feel like I was just a number to them...as strange as it sounds I felt like I was part of the family. Sam was so unbelievably helpful, upbeat, knowledgeable and not pushy in the least. Mike was also amazing and you can just tell that they both truly love what they do and value the company they work for. If you are searching for any type of car you should RUN to see Sam and Mike! One of a kind service! #1 Cochran is so lucky to have these two amazing guys part of their team! My family will only go back to them from now on. More
New Car Experience Ron made the new car buying experience super simple and easy. I was really comfortable in his explanation of features and overall character while hand Ron made the new car buying experience super simple and easy. I was really comfortable in his explanation of features and overall character while handling my purchase. I would completely recommend him for any of my friends looking for a purchase. More
Easy as can be. I was in the market for a used vehicle to replace the one I was using. I had a certain price range and conditions to look for. You dealership had so I was in the market for a used vehicle to replace the one I was using. I had a certain price range and conditions to look for. You dealership had something that fit my criteria. Sam was very enthusiastic and informative towards our decision to buy. He made it very comfortable for us to consider all our options on the vehicle. Once the vehicle was ready, Sam personally delivered the vehicle to our location and made the paperwork very painless to finish. We certainly enjoyed our experience with Sam and would recommend friends and family to seek him out. Thanks to Sam and the staff for their efforts and consideration. Jen and Tony Walsh More
Great experience! Sam was extremely helpful and patient with us. He is very knowledgeable and went above and beyond to make sure we felt comfortable with our purchase. Sam was extremely helpful and patient with us. He is very knowledgeable and went above and beyond to make sure we felt comfortable with our purchase. We never felt pressured or like he was just trying to make a sale. Great personality and a pleasure to work with! More
Kia Telluride purchase Sam showed me around the crossovers/suvs and was informative. Settled on the Telluride. Newer suv. Good size and handles well. Staff was friendly and Sam showed me around the crossovers/suvs and was informative. Settled on the Telluride. Newer suv. Good size and handles well. Staff was friendly and helpful. Good selection of vehicles to view. More
Down to Earth pleasure to deal with very personal was able to answer all of my question was able to make the whole car buying experience very easy. the rest of the pleasure to deal with very personal was able to answer all of my question was able to make the whole car buying experience very easy. the rest of the staff was a pleasure to work with as well it all started with me bringing my other kia in for service and state inspestion More
2019 cx -5 Mazda Sam sold me my first car and now my second one! So nice and professional, he’s the best! He truly helps gets the best deals around. Sam sold me my first car and now my second one! So nice and professional, he’s the best! He truly helps gets the best deals around. More
Amazing place Amazing people working here thanks Ron Gardner and the rest of the crew for a great experience buying our first new car thanks everyone so much!!! Wil Amazing people working here thanks Ron Gardner and the rest of the crew for a great experience buying our first new car thanks everyone so much!!! Will absolutely come back again! More
Great staff The whole experience was great. No pressure at all. Ron was very informative showing us all the features of our new Sportage. I would definitely recom The whole experience was great. No pressure at all. Ron was very informative showing us all the features of our new Sportage. I would definitely recommend him as your salesman. Sissy in finance was very nice as well even gave us a good recommendation for lunch the food was great. More