#1 Cochran Kia Robinson

We were greeted immediately by Ron Gardner. He listened carefully to everything we were saying that we wanted in a car. He was very courteous, gracious, & polite. He made sure that we were taken care of. carefully to everything we were saying that we wanted in a car. He was very courteous, gracious, & polite. He made sure that we were taken care of. More

This was my first experience buying a car from Cochran. Tom was very helpful, pleasant and respectful to me and my needs. Tom and Rob Williams worked with me to meet my bottom line of what I wanted and ho Tom was very helpful, pleasant and respectful to me and my needs. Tom and Rob Williams worked with me to meet my bottom line of what I wanted and how much I wanted to spend. They went over and above what I asked and ended up with more. I would send my friends, family, co-workers and anyone who asks to #1 Cochran of Robinson. I love my new Red Soul. I do keep cars for 10 or more years and do not put much mileage on them. I know this car will last me. More

Had my 2004 kia sedona inspected on 09/10/12. had an initial call from brian, telling me "mrs johnson, a couple things... first you have a bulb out, second your brakes need service, not enough drag on initial call from brian, telling me "mrs johnson, a couple things... first you have a bulb out, second your brakes need service, not enough drag on the rear wheels, they spin freely and it is recommended there be a 20-40% drag, so to avoid unneccessary wear on the front brakes".. oh, "incidentally, your tires need rotated; you have newer tires on the rear axle and you should have them on the front. i then subsequently explained how sams club, the installer of my two new goodyears, instructed that I should place new tires on the rear axle". i authorized both the brakes, and the bulb. an hour later, brian called again... "mrs johnson - a bit of a problem, we need to charge you an hour service to tear your back door panel off. the tech lost the pigtail in the commision of changing the bulb". naturally, this was not what I wanted to hear, especially since the garage charges $95 an hour. brian explained that he would try to get me some kind of discount. my husband subsequently call Brian back and proceeded to angrily discuss how we shouldn't be charged for the misdeed. ultimately we were only charged $50 to change the rear license plate bulbs, due to their compassion and courtesy to .not. assess an hour service charge. i picked the vehicle up... paid the $161 charge, signed the paper, and left.. after getting home I then realized they did nothing to the brakes that was previously discussed. since this was verbally communication, i have no leg to stand on. furthermore, i left without reviewing the itemization. your brian certainly isn't going to acknowledge the truthfullness in my claim regarding the above conversation with regards to the brakes. this particular Kia model has had nothing but maintenance issues with the brakes and I have performed all recommended service to the brakes... My advise to any consumer using this service facility is to be watchful; certainly review each itemized billing prior to leaving with the vehicle. after this incident, it is highly unlikely that I will be using the Robinson Township facility. There is a Wexford kia as well as south Hills within a reasonable distance. More

This was our first new car purchase. Dave was absolutely great to work with. We first came to Cochran in early August and test drove a Kia with him at the beginning of our car search. After a lot of test great to work with. We first came to Cochran in early August and test drove a Kia with him at the beginning of our car search. After a lot of test drives I called Dave back in the afternoon and told him I wanted to test drive the Kia Forte just once more before I made a decision. He was more than happy to let me drive the car again with no pressure whatsoever. Every question I asked he either answered honestly on the spot or found the answer for me. He even threw in an addition I asked for that they didn't have in stock, which was a great surprise. When we sat down to do paperwork, I was a bit nervous because I've heard horror stories about dealers trying to sneak in extra charges, programs, and accessories. I've also heard how long all this takes, which concerned me a bit. I had zero reason to worry. Dave was prompt and even offered us some cold water on the hot, muggy day. He was only gone a few minutes at a time to get various paperwork and was able to match the rate we had gotten when we were preapproved at our credit union. When we sat down to sign the paperwork, the guy helping us there was great also. His name slips my mind, but he was affectionately called "The Hulk" and he was very helpful. He didn't try to get us to sign anything we didn't want, he didn't mind that I wanted to read things a little more closely or ask questions, he just gave us information and let us decide rather than pushing things on us. The entire process from the time we were on the lot until we drove off the lot was about two hours, which was phenomenal. Dave was great and was a low pressure, informative guy who got along with our joking personalities, answered all of our questions, and even offered to answer any future questions we might have. A wonderful first time buyer experience. More

Went for an oil change and check my tire sensor... all work was done as i waited and done within the hour... Everyone was friendly... Great group of employees out there.... work was done as i waited and done within the hour... Everyone was friendly... Great group of employees out there.... More

Tom was a great salesman to work with. Happy with my new Kia Sportage. If I know someone looking for a Kia I will definitely refer Tom Cole and #1 Cochran. Kia Sportage. If I know someone looking for a Kia I will definitely refer Tom Cole and #1 Cochran. More

Great information - friendly Williness to help and Great information - friendly Williness to help and answer concerns. All the benefits offered by the dealership helped us make up our mind to mak Great information - friendly Williness to help and answer concerns. All the benefits offered by the dealership helped us make up our mind to make a purchase. More

My experience at #1 Cochran was great. I was looking for a good deal on a trade for my 2002 Ford Taurus. I was able to get financing for a 2013 KIA Forte! My sales person, Tom Cole, was simply wonderful. a good deal on a trade for my 2002 Ford Taurus. I was able to get financing for a 2013 KIA Forte! My sales person, Tom Cole, was simply wonderful. He really worked to secure the best deal for my financial situation. Also, Kevin Covert made the "paperwork" painless! I'm very pleased with the outcome and would recommend family and friends to seriously consider #1 Cochran for their next vehicle, trade or purchase! More

I was interested in the Kia Soul and Ron was very helpful and so kind, never pushy and knowledgable on products. Kevin was helpful in understanding my payments and explaining that to me as I signed all the p and so kind, never pushy and knowledgable on products. Kevin was helpful in understanding my payments and explaining that to me as I signed all the paperwork. I purchased my 2013 Kia Soul and was headed home when I was hit in the side by a young man who was trying to change lanes on Campbell Run Rd. I have NEVER owned a new vehicle let alone ever been in an accident. I made 1 phone call back to the dealership before even calling the police and Mike arrived to help. I never imagined the care they took for my safety and my mothers safety. I cannot express the gratitude I have for them and the dealership they work at. I cannot thank them enough for offering me a loaner car to get home but I was far too shook up to drive so Mike drove us home and promised me that my car will be better than it was when I drove it off the lot. My thanks to them will never be fully expressed. I can only thank God for them and all they did to calm me and my mother after such an awful ordeal that was of no fault of theirs. They were thoughtful and genuine the whole time. I will recommend them to ANYONE who is interested in a new or used vehicle. Everyone I encountered at this dealership was WONDERFUL!! God Bless Them All!! More